Customer Service Assistant

Amanda Bruno

. **** Fordem Ave Apt ***, WI ***** . 608-***-**** .

Employment

Teacher Assistant February 2003 - August 2005

Glendale Community College Glendale, AZ

**** *. ***** *** 623-***-****

Sorting, testing, inventory, and cleaning of the audio/video equipment.

Typing, organizing, and grading assignments. Creating multimedia

compilations. Various errands (Making copies, delivering messages, phone

calls, etc.) Assist on video projects (Video/Audio logging,

rewinding/erasing videotapes, etc.)

Food Service Worker August 2005 - May 2006

Pop's Club Madison, WI

715 w. Johnson St. 608-***-****

Cleaning & sanitizing all surfaces, floors, and machinery. Washing &

sorting dishes. Preparing, serving, and disposing of food. Stocking &

organizing condiment bar and silverware. Miscellaneous activities (Taking

out trash, delivering messages, customer interaction, etc.). Received

"Pop's Star" award (Equivalent to "Employee of the Month").

Sales Associate June 2006 - August 2006

Linens 'N' Things Glendale, AZ

75th Ave & Bell Rd. 623-***-****

Stocking, purging, and recovering merchandise store-wide. Unloading

delivery trucks. Pricing & security tagging new merchandise. Cashiering.

Gift wrapping for wedding registry items. General customer

questions/concerns, and providing assistance when necessary and able. Top

and back-stocking excess merchandise. Some overnights and early morning

shifts required.

LIBRARY STACKS HOURLY SEPTEMBER 2006 - DECEMBER 2006

UW - Madison Memorial Library

Madison, WI

728 State St. Rm 166 608-***-****

Returning books to appropriate place in the stacks, security tagging books,

patron assistance, general office duties (Making scrap paper, restocking

library stations, etc.)

RESEARCH ASSISTANT SEPTEMBER 2006 - SEPTEMBER 2007

UW - Waisman Laboratory for Brain Imaging and Behavior

Madison, WI

1500 Highland Ave. 608-***-**** (Main Building)

Conducting behavioral sessions (Done on a computer; requires set-up,

running tasks, and backing up data), as well as mock fMRI scans, general

research duties (Filing participant folders, updating files, etc.) and data

entry.

RESTAURANT SHOP KEEPER APRIL 2007 - MARCH 2008

Pel'meni

Madison, WI

505 State St. 608-***-****

Taking, cooking, and distributing food orders. Clerical, cashiering, and

custodial maintenance. Trust and dependability are essential due to the

fact that only one person works at a given time.

MUSIC DIRECTOR JANUARY 2008 - DECEMBER 2008

WSUM

Madison, WI

333 East Campus Mall 608-***-****

Contacting and maintaining contact with distributers, record labels, bands,

and other WSUM affiliates. General organization and upkeep of Music

Library. Live in-studio band setup and recording. Trained DJ (3yrs).

ACADEMIC COACH SEPTEMBER 2008 - MAY 2009

TRIO

Madison, WI

16 Ingraham Hall 608-***-****

Peer tutoring for undergraduate student at UW-Madison. Courses include: Zoo

101-102 and Psych 202. Sessions consist of answering questions about

material, creating quiz questions, and general academic coaching (studying

techniques, test-taking tips, etc.)

PARKING ATTENDANT MAY 2008 - SEPTEMBER 2009

Central Parking Systems

Madison, WI

1 John Noland Dr. 608-***-****

Clerical and cashier duties. Ticket validations. Supervising the parking

structure. Position requires trust (handling large sums of money),

attention to detail (organizing/labeling tickets to be audited), and

ability to work independently.

RESEARCH ASSISTENT SEPTEMBER 2009 - APRIL

2010

Wisconsin Sleep

6001 Research Park Blvd. 608-***-****

Madison, WI

Assisting data collection and analysis for sleep study on depression.

General office tasks (filing, copying, etc). Assuring completion of all

time-sensitive surveys and behavioral/cognitive tasks on a daily basis.

Applying hdEEG nets for overnight monitoring. Computer tasks (NetStation,

Alice software, and Motor Task Learning). Data analysis (scoring survey

responses and Motor Task Learning files). Attention to detail and

punctuality/attendance are crucial for this position.

OFFICE SUPPORT JANUARY 2010 - PRESENT

WiscNet

740 Regent St. Suite 203 608-***-****

Madison, WI

Assisting office technical support. General office tasks (phones, copying,

filing, ordering supplies, and mail). Updating the member database.

Taking inventory of equipment and shared drives. Maintaining receipts for

company credit card purchases. Organizing invoices and member information.

CUSTOMER SERVICE REPRESENTATIVE APRIL 2010 - PRESENT

RockAuto, LLC

6680 Odana Rd 608-***-****

Madison, WI

Assisting current and potential customers over the phone to answer

questions, navigate the website, and place orders. Helping existing

customers with returns and refunds. Researching potential catalog errors

and submitting changes. Position requires attention to detail,

professional demeanor, and handling of sensitive information (credit card

numbers, addresses, phone numbers, etc.).

Education

Graduated (Diploma /w Distinction) 2001 - 2005

Westview High School Avondale, AZ

< Honor Roll all 4 years.

< 4.0+ GPA all 4 years.

< Successfully completed college level A.P. classes.

< Perfect Attendance for 3 years.

< National Honor Society member.

< Creative Writing Club member.

< Concert Choir member 2 years.

< Concert Choir Historian

< Promotions, stagecraft, stage management, and set design for the Theater

dept.

< Registered Thespian

< Graduated with Honors in the top 10% of graduating class.

Psychology / Russian 2005 - Present

University of Wisconsin Madison, WI

< Dean's List Spring 2006 and Fall 2007

< 3.6 cumulative GPA

< 3.5 GPA in Psychology major

< 3.9 GPA in Russian major

< WSUM-trained DJ

< Undergraduate Research Credits (Problems in Clinical Psychology &

Learning Concepts and Categorization) - 2 semesters each

< Undergraduate Teacher Assistant for Zoo 430 (Comparative Anatomy) - 1

semester

< Undergraduate Teaching Fellow for Psych 202 - 1 semester

< Currently pursuing comprehensive honors in L&S, psychology, and Russian

language.

Skills

< 75+ WPM typing skills.

< Familiar with typical computer programs/systems (Windows & Macintosh

operating systems, Microsoft Office programs, etc.)

< Sight reading (Music)

< Mathematics (through Calculus I)

< Intermediate speaking/reading/writing skills in Russian

< Data entry experience (SPSS, Excel, Access)

< Literature searches

< Application and computer setup of hdEEG nets.

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