Customer Service Security

Shicona Dobson

Southbury Ave.

Richmond, VA *****

Phone: 804-***-****

E-Mail: abk7z8@r.postjobfree.com

QUALIFICATIONS

Ability to prioritize, delegate, and motivate in fast paced work

environment.

Confident and decisive under stressful conditions.

Outstanding personality with a professional telephone manner.

Ensure adherence to schedule's, assignments and due-dates.

Administrative and organizational skills.

Extensive Security Control experience and computer systems.

Excellent Customer Service Experience.

Experience

Qimonda Sandston,

VA

Security Coordinator 2 March 2005

- June 2009

. Monitor and administer the "Lenell' security systems for Raleigh, San

Jose, and Richmond sites.

. Monitor and control camera coverage and card reader access throughout the

building.

. Coordinate and provide appropriate response to emergency systems such as

"Duress Buttons"," Code Blue Emergency Poles", Security Alerts & Watches

and "2222" telephone emergency system.

. Maintained the key control system and the badging/access process.

. Participated in New Hire orientation and conducted Quarterly Supervisor's

Meetings.

. Audit the internet for inappropriate use and abuse of business resources.

. Assist with conducting investigations and liaison with appropriate

state/local authorities along with the human resources department.

. Manage and assist with training new Security Coordinators and uniformed

contract security.

. Monitor "Fireworks" fire alarm system, coordinate testing and initiate

impairments for preventive maintenance, tool installation and

construction project. Initiate and coordinate emergency response for fire

and toxic gas monitoring system activations/alarms with company safety

team along with county fire/EMS responders.

GlaxoSmithKline/Guardsmark

Research Triangle

Park

Security Supervisor October 1998 -

March 2005

. Supervised a 3-5 person staff in fast paced security department for a

Pharmaceutical Company.

. Coordinated and dispatched safety and security personnel for emergencies

from chemical spills, vehicle accidents to elevator emergencies.

. Supported Customer Response department switchboard calls after hours.

. Operate and monitor 335 cameras within 5 campuses.

. Dispatched company security for duress intruder and fire alarms on campus

and off-site locations.

. Trained personnel to operate equipment such as Loronix, Andover, Simplex,

Radionics, Maestro Radio Unit, Dictaphone, and Mobilcomm paging system.

. Prepared shift logs, scheduling, and monthly reports, operated 20+lines

on Meridian phone system.

Alltel Communications Cary,

NC

Financial Services Representative March 2000

- June 2000

. Received inbound calls for payment and customer service dept.

. Assisted customers in making proper payment arrangements for wireless

service.

. Increased call volume from 11 to 20 calls per hour.

. Collection amount increased from $800.00 to over $2,000 dollars per week.

Caroline County Department of Corrections

Denton, MD

Correctional Officer November

1997 - October 1998

. Conducted family and lawyer visitation visits.

. Maintained Logs and Daily reports of inmate activity.

. Processed new inmates for intake.

. Conducted random cell searches when directed from Corporal.

. Monitored intercom and camera system throughout facility.

Eastern Correctional Institution

Revells Neck, MD

Correctional Officer July 1997 -

November 1997

. Control Center Duties consisted of monitoring and controlling the

movement of inmates and Officers through the institution by cameras and

door/cell control board.

. Conducted hourly inmate count and maintained order.

. Supervised inmates in general housekeeping duties assigned to them and

checked quarters for health and safety hazards.

. Monitored visitation and conducted person/cell searches for contraband.

. Administered emergency first-aid to inmates when needed.

. Initiated action for any type of emergency to prevent escapes and

suppress any disorder.

EDUCATION

Easton High School

Graduation Date: June 4, 1993

Maryland Broadcasting Institute

August 1993-0ctober 2003

WOR-WIC Tech Criminal Justice Academy

Certificate date: June 1997

Durham Technical Community College

2002-2004

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