Customer Service Administrative Assistant

**** **** ***** ***. ********, CA. ***** 760-***-**** hm 909-***-****

abk7yl@r.postjobfree.com

Robert Meza

objective

I am currently seeking a position within a dynamic organization that

will effective utilize my current skills to achieve the company's

goals, as well as my own, with opportunities for advancement.

Experience

November 2007 - Present Anthem Blue Cross of California

Pomona, CA.

Customer Service Advocate II

Review claims information for accurate claims adjudication,

determining the specific level of coverage and utilizing multiple

systems to access and record claim information needed to make

accurate payment decisions.

Key, processes and/or adjusts health claims in accordance with

claims policies and procedures.

Respond to customer questions via telephone and written

correspondence regarding insurance benefits, provider contracts,

eligibility and claims.

Analyze problems and provides information/solutions.

Operate PC/image station to obtain and extract information;

documents information, activities and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and

analysis.

Develop and maintains positive customer relations and coordinates

with various functions within the company to ensure customer

requests and questions are handled appropriately and in a timely

manner.

Research and analyzes data to address operational challenges and

customer service issues.

Provide external and internal customers with requested information.

Use computerized systems for tracking, information gathering and

troubleshooting.

Knowledge of company services, products, insurance benefits,

provider contracts and claims. Seeks, understands and responds to

the needs and expectations of internal and external customers.

Dec. 2002-September 2008 U.S. Battery Corona, CA.

Administrative Assistant

Worked with top executives at reputable companies such as General

Motors, Ford, and Interestate Batteries to schedule productivity

updates and professional presentations to demonstrate innovative

ideas.

Assisted Vice President by capturing market-leading dominance for

both newly launched and existing product lines leading to

approximately 3 million in yearly profits.

Planning and organizing meetings with internal and external contacts

Taking meeting notes and preparing follow-up for staff meetings

Processing expense reports; acting as a liaison and point of

reference for cross-functional teams and handling special projects

as needed.

Prioritize and manage multiple projects simultaneously and follow

through on issues in a timely manner.

Dec. 2004-Sept. 2005 Cingular Wireless Corporation Anaheim Hills,

CA.

Technical Care

Handle customer questions, complaints, and billing inquiries with

the highest degree of courtesy and professionalism to resolve

customer issues with one call resolution.

Handle business transactions in connection with activation of new

customer accounts on a computer terminal.

Communicate with customers using web-based tools and demonstrates

the associated proficiency in typing and grammar..

Assist management with scheduling and tracking of the workforce and

vacation schedules in accordance with set Company guidelines and

requirements

Education

1993-1997 Loyalist Collegiate Vocational Institute Kingston, Ontario

High School Diploma

2006-present Chaffey College

Rancho Cucamonga, CA

BA in Business Administration-still obtaining.

Skills

Proficient in the use of Windows XP operating system. Also, with

Netscape and Internet Explorer internet browsers.

Expert knowledge of Microsoft Word, Excel and Outlook, Power Point.

Fluent in Spanish and French.

Type 55 wpm.

REFERENCES AVAILABLE UPON REQUEST

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