Quality Assurance Customer Service

KENNETH SCHAFNER

***** ******** ***** 440-***-****

Strongsville, Ohio 44149 *********@*****.***

Operations & Logistics Management

Operations Manager successful at leading high-volume operational facility

for a global food manufacturer. Specialist at introducing state-of-the-

art technology and Operational Excellence initiatives to streamline systems

and processes, improve efficiency and productivity, reduce costs, enhance

quality, cut bottle neck time, build top-performing teams and ensure a

safe, environmentally compliant workplace. Expert in implementing Total

Productive Maintenance (TPM) in cross-functional teams.

Education

University of Phoenix - Cleveland, Ohio

MASTER OF BUSINESS ADMINISTRATION

David Myers University - Cleveland, Ohio

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT

Core Skills

Process Improvement...Project Management...Capital Projects

Capital Expenditure Planning...Cost Containment

Vendor Sourcing...Negotiations...Quality Assurance

Inventory Control...Materials Liquidation

Logistics Route Management...Transportation

Warehousing...Terminal and Distribution Centers

Strategic Planning...Operational / Capital Budgeting

Facility Planning, Design & Financial Management

Six Sigma...Lean manufacturing Productivity Improvement...SAP

Labor Relations...Employee Development...Team Leadership Development

Professional Experience

NESTLE USA - Cleveland, Ohio 1996 - 2010

OPERATIONS MANAGER (2008 - 2010)

Held full accountability for a sophisticated 470,000 sq. ft. facility

within this $330 million dollar food manufacturer. Responsible for all

operations, including production, packaging, receiving, inventory, picking,

packing, QA, shipping, security, facility management and administration.

Shipped 628 products and product components to a customer base North

America. Managed 50 direct reports, with a $20 million annual operating

budget and assets in excess of $425 million. Co-chaired a committee

focusing on capacity planning, scheduling/execution, inventory and

logistics.

. Completed the receiving, stocking and opening process of a multi-

tiered, high-tech 970,000 sq. ft. warehouse, distribution and office

complex on-time and within budget, while simultaneously absorbing the

operations of a smaller (180,000 sq. ft.) facility in Modesto, CA with

virtually no disruption to domestic or Canada shipments.

. Introduced process improvement initiatives and implemented a

financially anchored SOP planning process for optimal capacity

allocation, improving productivity by 13% and saving $1.4 million in

annual operating costs.

. Instituted new security policies and procedures for products shipped

domestically that saved $1.3 million yearly in short orders, while

simultaneously boosting the customer satisfaction index from 87.2% to

98.4%.

. Completed the implementation of Total Performance Maintenance for

facility by developing cross-functional teams that produced a cost

savings of $155,000 and reduced minor stoppages by 25%.

KENNETH SCHAFNER PAGE 2

WAREHOUSE MANAGER (2004)

Controlled full profit and loss responsibility with the development of key

performance indicators. Scheduled production for factory with

planning/inventory and procurement associates. Ensured products, parts, or

supplies were shipped, distributed, or received in an efficient manner.

Reviewed and distributed documents for exports. Partnered with existing

facility management to streamline warehousing operations and re-engineer

the entire facility layout. Co-authored new receiving, storing, picking,

packing, shipping and returns policies and procedures, negotiated shipping

rates with current and prospective carriers.

. Installed new technology and upgraded the facility's existing

inventory management function, reducing inventory requirements by

approximately 13% and saving more than $350,000 in annual operating

costs.

. Ensured that customer data and inventory information was transferred

correctly from an old legacy system to a new SAP system. Designed a

new report writer that extracted the data from SAP (R3/BW) to track

and compare purchasing trends, current product flow, warehousing and

transportation against prior months and fiscal years.

. Initiated a cost-effective shipment scheduling process and exploited

transportation market opportunities, reducing shipping costs by

approximately $500,000 annually.

. Improved the effectiveness of product tracking and introduced an

operations agility initiative, cutting international transit time from

an average of 13 days to 5 days and increasing overall on-time

customer service delivery from 83% to 95.2%.

OPERATIONAL SHIFT LEADER (2000 - 2004)

Managed overall coordination of USDA/FDA production activities in the

factory. Managed all facets of operations and provided direction to

employees in properly and safely performing assigned tasks. Facilitated

planning and implementation in daily operations. Developed, implemented and

enforced training for all employees in quality assurance, safety, GMP

requirements, machine operation, planning and decision-making. Selected as

the day-to-day operations leader for this 470,000 sq. ft. warehouse/office

facility with direct accountability for shipping product orders throughout

the United States. Primary responsibilities focused on production,

warehouse operations, QA, maintenance, custodial care, security, safety,

waste removal and government compliance.

. Increased overall performance 18.7% while reducing operating costs

$450,000 by integrating a unified SOP planning system into the master

facility planning process.

. Resolved a major employee environmental issue with the city of

Cleveland Department of Environmental Protection while settling

$475,000 in fines for only $119,000.

. Member of the management team that executed a $7.6 million capital

program, upgrading facility capacity by nearly 25% and saving an

estimated $1.8 million in annual operating costs.

. Reduced waste generation $47,000 by installing a recycling program and

slashed annual procurement costs $168,000 by renegotiating technology

support, utilities and service contracts with key suppliers.

INVENTORY CONTROL COORDINATOR (1998 - 2000)

SHIPPING & RECEIVING CLERK (1996 - 1998)

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