Sales Customer Service

LORI Grossman

( abk7vg@r.postjobfree.com (

( ***** Wigeon Cove ( Ft. Wayne, Indiana 46845 ( Home Phone: 260-***-**** (

Cell Phone: 260-***-**** (

Focus: Education ( Sales/Administrative/Education

More than 10 years of experience in manufacturing management, EHS

activities, and business. Currently tutoring students with Dyslexia using

a proven Orton-Gillingham based program. I am interested in obtaining full

time employment in education, administrative, or sales. Bachelor of

Science - Environmental & Hazardous Materials Management with an emphasis

in Industrial Hygiene (minor in Chemistry), University of Findlay, 1995.

Areas of Expertise

Auditing Program Implementation Staff Supervision

Lean Manufacturing/ELS Budgeting & Expense Reports Human Resource Functions

Cause/Corrective Actions Performance Evaluations

Cost Review Staff Training &

Ergonomics Supply Buying Development

Interaction with Negotiation/Conflict Team Building

Regulators Resolution Classroom

OSHA/EPA Regulations Policy/Procedure Assisting/Tutoring

Development

Professional Narration

East Allen County Schools...New Haven, Indiana

September 2009 to Present

Substitute Teacher

Substitute in different subjects and grade levels.

Fort Wayne Community Schools...Fort Wayne, Indiana

April 2009 to December 2009

Classified Substitute

Substitute in different environments and grade levels including

secretarial, media, cafeteria, food service, classroom helper and special

education.

Self Employed...Fort Wayne, Indiana

August 2008 to

Present

Independent Sales Demonstrator for Uppercase Living Products

Conduct at home parties, craft fairs, book sales for decorative vinyl

products from Uppercase Living.

Stay at Home Mother of Two...Fort Wayne, Indiana

April 2007 to April 2009

Eaton Corporation...VanWert, Ohio

October 2004 to April

2007

Manufacturer/Distributor of fluid conveyance products. VanWert Campus

supported by 1300+ employees.

Front Line Supervisor (Marine/Military, Flexmaster, High Performance)

Led 3 departments of approx. 30 people to produce high quality hose

assemblies, high performance car parts, and flexmaster couplings while

maintaining high safety standards and cost control to ensure on time

delivery to the customer. Assisted with Cause & Corrective Actions when

necessary.

Performed daily meetings with all employees, interviewed potential job

candidates, administered disciplinary action when warranted, and

maintained fair and consistent policy and procedure implementation for

all shifts of the departments.

Managed departmental costs through effective labor and controlling costs

associated with daily production. Led project teams to the

implementation of lean manufacturing consistent with Six Sigma to help

with overall departmental costs of production and production efficiency.

Prioritized production to ensure on time delivery to the customer to

maintain high customer satisfaction. Interacted with Customer Service

Representatives on a daily basis and met with customers when necessary to

ensure and maintain good customer relationships. Tracked delivery daily

to help improve on time delivery to the customers.

Grossman's Custom Crafts...Ft. Wayne, Indiana

January 2003 to December 2005

Manufacturer of baskets and miscellaneous woodworking products.

Owner and Basket Maker

Owned and operated a basket and woodworking business out of my home.

Travel to shows, advertise, mail out product catalogs, do all of the

accounting functions for the business, buyer of supplies for all aspects

of the business, and generate periodic sales through the company website.

Stay at Home Mother of Two...Lewisville, Indiana

August 2000 to October 2004

Fcc (Indiana), inc. (formerly Jaytec, Inc Portland, Indiana

January 1997 to August 2000

Tier I producer of automatic clutches, torque converters, and friction

disks for the automotive industry. Portland facility supported by 400+

associates.

Assistant Manager of Environmental Health and Safety

Orchestrated and administered entire scope of environmental and safety

department initiatives for facility resulting in reducing incident rates

below automotive industry average and minimizing Workers' Compensation

claims. Created and maintained departmental annual budget program.

Purchased all safety and environmental products relating to business

needs.

Conducted plant audits to identify and resolve safety and environmental

issues, ergonomic issues, and inadequacies directly related to OSHA

and/or EPA standards.

Implemented an Environmental Management System to lead towards ISO 14001

registration.

Developed and maintained communications with production staff,

management, maintenance, and government agency officials and regulators.

Developed an Inspection Response Team for surprise inspections and

started a local Safety Council for area industries to create synergies.

Created and delivered monthly safety presentations. Performed New Hire

Safety Training. Provided Safety training courses and compliance

programs to all employees.

Performed all Workers' Compensation functions to include administering a

return to work light duty program and setting up local medical accounts

to reduce Workers' Compensation premiums. Performed all Environmental

Reporting required by EPA and/or IDEM.

Acted as an Interim Human Resource contact performing attendance

tracking, scheduling of employment drug screens and physicals,

administering Family Medical Leave and medical/dental insurance programs,

interviewing of potential employees, and many other human resource

projects.

Tyson Foods, Inc. ... Portland, Indiana

June 1995 to January

1997

Manufacturer of tortilla chips, hard shell tacos and soft shell tacos.

Operations supported by 300+ employees.

Sanitation Supervisor

Supervised a staff of 30+ employees, including 2 maintenance technicians.

Also responsible for the hiring and termination of supervised staff,

administering human resource policies and procedures, purchasing of

chemicals, cleaning supplies, gloves, uniforms, eyewear, etc. for the

department, and meeting with salespeople and obtaining quotes for

products that were needed.

Developed a comprehensive Sanitation Schedule to adhere to strict

cleaning projects in accordance with the Institute of Baking standards,

FDA, and Taco Bell.

Performed department wide safety training to all employees at least on a

monthly basis. Member of the 1st Responders Team. Also attended

extensive Team Building classes for Management and received a

certification from the Institute of Baking for Quality Control and

Cleaning after extensive study and courses.

Career experience also includes proficient skills in Microsoft Office,

Windows, and Internet Explorer. Eaton course completion in EME, ELS, EBS,

and FLEX. Certifications have been issued in OSHA Voluntary Compliance in

Safety and Health, ISO 14000 Lead and Internal Auditor, and Forklift

Trainer.

( 12108 Wigeon Cove ( Ft. Wayne, Indiana 46845 (Home Phone: 260-627-

3059(Cell Phone: 260-***-****( abk7vg@r.postjobfree.com (

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