Customer Service Quality Assurance
Resume:
Sharisse R. Thatch
**** ******* ** *** *, Newburgh, IN 47630
abk7tk@r.postjobfree.com
Excellent working knowledge of WordPerfect, Microsoft Word, Excel, and
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Qualifications
PowerPoint.
1. Time management skills; ability to prioritize and remain focused on
the essence of an issue.
2. Work well in a team environment or individually.
3. Excellent with customer support and cross selling services.
4. Skilled at learning new concepts and computer applications quickly.
October 2008 received recognition for my “Outstanding Dedication to
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Synopsis of Achievements
Teamwork.”
1. March 2009 received a Certificate of Appreciation from HSBC Bank
for providing superior customer service.
2. May 2009 promoted from a Customer Service Representative to a Mail
Processing Professional.
3. February and July 2010 received departmental recognition for
providing superior customer service and obtaining a 100% rating in
customer satisfaction.
Fifth Third Processing Solutions, Evansville, IN 05/07
Experience
Present
Merchant Servicing/Mail Processing Professional
1. Provide credit card, debit card, and gift card
correspondence customer service to more than 100
financial institutions.
1. Effectively communicate with merchants, customers,
and financial institutions by mail, fax and telephone.
2. Consistently meet and exceed departmental quality
assurance and processing goals.
3. Cross sell products and services provided by Fifth Third
Processing Solutions to merchants.
4. Quickly and effectively resolve customer challenges.
Vectren Energy Delivery, Evansville, IN 04/01 5/07
Customer Care Internet and Telephone Representative
1. Communicated with utility customers by mail, email,
fax, and telephone.
2. Surpassed the daily work requirements and monthly
quality assurance goals on a consistent basis.
3. Team environment; communicated with multiple
departments to ensure that all customer inquiries were
promptly resolved.
4. Consistently volunteered as an emergency electrical
dispatch representative; a position which required being
on call 24 hours a day, 7 days a week.
08/99 4/01
Action Steel Supply, Evansville, IN
Administrative Assistant
5. Supported sales representatives with opening new
accounts and maintaining customer relations.
6. Answered multi line telephone, routed calls, and took
accurate messages.
7. Maintained office files and information storage systems.
8. Greeted and directed visitors and customers.
9. Distributed incoming mail and processed outgoing mail.
10. Provided assistance to the accounting department and
general manager.
Oakland City University, Evansville, IN 2005 2006
Education
Accounting/Marketing Program
11. Dean’s List
References Furnished Upon Request
Contact this candidate