Customer Service Real Estate
Resume:
Vicki B. Wilson
**** ******* *****, *****, ********* 37764
Email: abk7t3@r.postjobfree.com
QUALIFICATIONS:
Computer Skills: Microsoft Access 2003, Excel 2003, Word 2003, Power Point 2003,
Outlook 2003, and AS400, Lotus
Organizational Skills
Detail Oriented
Cash Handling and Management Skills
Customer Service Skills
General Accounting Skills*
EXPERIENCE:
CVS-Caremark 2009
Position: (Call Center) Customer Service Representative
Duties: Assist Medicare D customers with prescription refills and questions concerning
their prescription coverage benefits.
21st. Mortgage Corporation 2002-2009
Positions: Financial Counselor
Land Home Coordinator
Title Clerk
Duties: For the last three months that I was employed with 21st. Mortgage I was in the
position of Financial Counselor, my duties were to work a daily queue to collect
delinquent loan accounts. For more than five years my position was a Land Home
Coordinator, where I processed real estate loan documents and worked closely with title
companies balancing settlement statements, disbursed loan proceeds and audited the
signed loan package and booked the loan on the company’s loan portfolio. The first year
position was a Title Clerk where I perfected the company’s interest on manufactured
housing titles.
21st. Mortgage Corporation 1997-1999
Position: Land Home Coordinator
Duties; Processed real estate loan documents, balanced settlement statements from title
companies, disbursed net loan proceeds, audited completed loan package for booking on
loan portfolios.
EdSouth 1999-2001
Position: Account Analyst
Duties: Update student loans for enrollment, to insure deferments on loans for loan
repayment.
* In one employment position (1st. Security Finance) I was the Clerical Coordinator
for the entire company. The responsibilities that were defined in this position was to
manage five clerical people, posted the daily business transactions to General
Ledger, balance the Loan Trial Balance, and complete the monthly financial
statements for the Board of Directors. This financial institute started with a one
million dollar investment and within three years it was a four million dollar
company. Due to high loan delinquencies and fast growth, the loan portfolios were
sold to other financial institutes in the Knoxville area and the company was closed.
(Previous experience is in the banking, finance and insurance fields.)
Education:
Tennessee Technology Center-Knoxville 2010-Current
Diploma (will complete by November 2010 in Accounting Assistant)
Insurance accredited courses in Life, Health and Annuities Certificates
Principles of Banking Certificate
Young High School Diploma
REFERENCES:
Mrs. Jill Tingle, Instructor
Tennessee Technology Center
1100 Liberty Street
Knoxville, TN 37919
865-***-****, Ext. 129
Mrs. Jerri Hodge, Instructor
Tennessee Technology Center
1100 Liberty Street
Knoxville, TN 37919
865-***-****, Ext. 130
Ms. Jeanette McCallister
21st. Mortgage Corp.
620 Market Street
Knoxville, TN 37902
Contact this candidate