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Customer Service Sales

Location:
Newburgh, IN, 47630
Posted:
September 13, 2010

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Resume:

Marsha A. Allen

**** ********* *****

Newburgh, IN 47630

Home: 812-***-****

abk7st@r.postjobfree.com

Qualifications Summary

ADMINISTRATIVE / ACCOUNTING PROFESSIONAL with over 20 years' experience in

consumer product manufacturing.

> Solid record of accomplishments within supply chain, inventory

management, and accounting.

> Reputation for seeking opportunities to maximize responsibility.

> Skilled at analysis with high ability to organize ideas and knowledge

in developing plans of action.

> Known for identifying opportunities to improve processes; readily

takes on complex challenges and implements logical solutions.

> Excellent communication skills with a customer service focus; promotes

harmony and collaborative relationships among peers and across

departments.

> Performs at a high level of productivity in a fast-paced environment;

learns new systems quickly.

> Proficient Computer Skills: MS Word/Excel, Lotus Notes, Production

Tracking System, Sametime, and SAP.

Specialties:

inventory management, analysis, reconciliation, typing, filing, data entry,

reporting, shipping/receiving, capital project tracking, tax reporting,

accounts payables, lotus notes, sametime, SAP, and microsoft excel/word,

general powerpoint/access.

Professional Experience

whirlpool corporation, Evansville, IN 1977 - 2010

Global leader in major home appliances with over $17 billion annually in

sales; marketed under brand names of KitchenAid, Maytag, Jenn-Air, Amana,

and Whirlpool.

Materials Coordinator / Handler (2001 - 2010)

Responsible for daily activities of two dock employees, coordinating daily

domestic and international shipment schedule, entering shipping receipts,

and reconciling production shipments with warehouse. Additional

responsibilities include monitoring refrigeration production line for

equipment malfunctions and safety, and maintaining shipping equipment

including computers, printers and scanners.

. Performed daily reconciliation of warehouse finished good shipments to

warehouse receipts; reduced number of discrepancies on daily

reconciliation report by 60%.

. Worked with Engineering, Accounting, and participated in weekly

corporate teleconferences to reduce finished goods inventory write-off

to $21,900 vs. $215,247 in 2003, received SPOT Award recognition.

. Created and implemented new SAP Warehouse Scan Variant to monitor

model mixes and missing transfers, resulting in greater oversight,

uncovering discrepancies on real time basis.

. Team recognized for 6 million hours without lost time injury, 2009.

. Developed new scanner operator instructions for dock personnel.

. Successfully configured output parameters on new printer, reducing

paper waste and improving quality of transfer sheets.

. Monitored and provided troubleshooting feedback on random scrambled

reads resulting in quick resolution.

. Implemented new Warehouse Production Report to print from SAP on daily

basis to reconcile with WMCS counts.

. Assisted with new scanner installation as part of interim Lean Office

upgrade initiative to alleviate time constraints in manual entries of

model and serial numbers for entire truckloads.

Marsha A. Allen - Page 2

Professional Experience (Cont'd)

whirlpool corporation, Evansville, IN (Cont'd)

Sr. Accounts Payable Coordinator (1996 - 2000)

Responsible for ensuring accurate payment of invoices within payment terms,

and supervision and training of two A/P Clerks. Duties included analyzing

and follow-up on past-due vendor payments and travel expenses including air

travel, hotel reservations, and company credit cards.

. Averaged data entry of 1900 invoices paid per month.

. Initiated new process to capture W-9 manual checks and issued forms.

. Instrumental in working through critical issues to smooth transition

of payables to Corporate; maintained excellent communications, working

closely with A/P to identify job roles and responsibilities.

Property Accountant (1989 - 1996)

Responsible for updating, editing and maintaining monthly capital project

tracking reports. Maintained depreciation schedules for forecast, profit

plan and long-range plan.

. Designed, implemented and trained engineers on new capital reporting

system.

. Administered capital fixed asset acquisitions, transfers and

disposals.

. Produced monthly J.E.'s for depreciation, travel expenses, sales/use

tax, and cafeteria expenditures.

. Performed account analysis on meals, reusable packaging, and capital.

. Reduced Fixed Asset inventory by $3.1 million, 1996.

General Accounting Clerk (1987 - 1989)

Cost Clerk (1978 - 1987)

Procurement Assistant (1977 - 1978)

Education

OAKLAND CITY UNIVERSITY, Evansville, IN

BS - Organizational Management

UNIVERSITY OF EVANSVILLE, Evansville, IN

AS - Accounting

ADDITIONAL INFORMATION

Interests: Walking, biking, sightseeing, movies and family.

Groups & Associations: Whirlpool Management Club.

Honors & Awards: Achieved award recognition for inventory reduction in

2003.

Certifications: Completed HAZMAT Training 49CFR/IATA in 2009.



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