Quality Assurance Manager

Rosemary Foster

*** ***** ***** **, **** Bay, FL 32909

Cell: 205-***-****

E-mail address: abk7s7@r.postjobfree.com

Accomplished Operations Leader eager to contribute solutions and results.

Proven success in fast-paced environments. International experience.

Expertise leading organizations during times of growth and significant

change.

Qualifications Profile

Six Sigma Green Belt offering considerable experience in lean

manufacturing, quality assurance and control, P&L, strategic planning,

customer satisfaction, and supply chain management. Reputation for superior

initiative, establishing a cooperative and unified climate across multiple

departments, and identifying opportunities which will result in long-term

benefits for my employer. Deep understanding of how to build and inspire

teams, resolve conflicts, raise morale, and acknowledge team and individual

accomplishments. Advanced skills in change management, resource planning,

identifying cost savings, and maximizing profitability through process

improvements. Adept at forecasting, decision-making, inventory planning,

policy/procedure development, budget administration, and contract

negotiations.

Selected Achievements:

. Reversed $3.3M loss at an injection molding & assembly site in 2006;

achieved $933K profit in 2009.

. Reduced manufacturing expenses at multiple plant sites by 9.5% -

15.3%.

. Achieved a 5% average year-over-year improvement in safety metrics.

. Slashed Parts Per Million Defective (PPM) at the assembly plant in

Alabama by 83%.

. Strategically reduced PPM defect levels by 13%, reduced customer

complaints by 12%, and slashed persistent quality issues by 69% at

Delphi Thermal and Interior Systems - a $4.0 billion division of a

large automotive component manufacturer.

. Presented with Delphi Corporation Glenn D. Hall Mentoring Award.

. Improved quality by an average of 35% annually for three consecutive

years and reduced customer complaints by 17% at Delphi Safety and

Interior Systems.

. Demonstrated outstanding initiative in deploying Just-In-Time shipping

and lean manufacturing concepts at manufacturing facility in South

Africa.

Professional Experience

Inteva Products, LLC, Cottondale and Gadsden, AL, 2006 to 2009

(Formerly a division of Delphi Automotive Systems)

Operations Director

. Spearheaded full-scope operations and customer interface at two JIT

plants in Alabama supplying cockpits and interior trim systems to

Mercedes-Benz. Annual revenues in excess of $200M.

. Optimized performance of global supply chain - exceeded 70 annual

inventory turns at Cottondale and over 36 turns in Gadsden.

. Applied sharp business acumen successfully overseeing personnel base

of 300 associates and 75 salaried employees.

. Cost-effectively administered $23M operating budget and $165M

materials budget.

. Developed competitive cost structure and production strategy to meet

customer design specifications and product quality/appearance

expectations utilizing lean manufacturing techniques.

. Directed, motivated and led geographically-dispersed quote team

(Mexico, Germany, US).

. Won "next generation" of Mercedes Benz M-class cockpit and interior

business.

. Coordinated program management, engineering change, and flawless

launch initiatives.

Continued ...

Rosemary Foster ~ Page 2 of 3

Professional Experience continued ...

Delphi Thermal and Interior Systems, Troy, MI, 2001 to 2006

Supplier Quality Director

. Optimized and validated quality of products produced and shipped by

over 700 supplier sites in Mexico, Canada, China, Korea, Europe and

the US.

. Defined quality policies and procedures. Performed comprehensive

business planning and strategy development.

. Identified and mitigated risk through detailed process control and

analysis, increasing "Zero Defect" suppliers, and coordinating Quality

Focused Supplier process.

. Managed and motivated 24 Supplier Quality Engineers, 27 Advanced

Quality Engineers, four Supplier Quality Managers, and three Metrics

Analysts.

. Supervised new supplier assessments and on-site evaluations, issued

supplier sourcing recommendations, and coordinated New Model Launch

initiatives using Advanced Product Quality Planning initiatives

(APQP).

Delphi Safety & Interior Systems, Troy, MI, 1998 to 2001

Quality Assurance Director

. Facilitated efficient and cohesive quality assurance efforts across 27

customer plants, and their Purchasing, and Supplier Quality Assurance

representatives.

. Leveraged exemplary multi-tasking and prioritization skills to

administer divisional quality systems and certifications (QS9000,

ISO14001).

. Defined and enforced global quality procedures and guidelines.

. Led continuous improvement efforts of 23 customer support engineers, 3

Divisional Quality Managers, 4 Quality Analysts, with matrix

responsibility for 15 remote plant Quality Managers located at sites

in Mexico, Europe, China, Korea, and the US.

. Elevated employee morale, productivity, and overall performance as

member of Global Excellence Steering Committee and served as executive

facilitator of Teaming for Excellence training.

. Handpicked as Customer Care Executive representing all Delphi

divisions at General Motors Lake Orion Assembly plant.

Delphi Seating Systems, Port Elizabeth, South Africa, 1996 to 1998

(Formerly a division of General Motors Corporation)

Plant Manager

. Oversaw broad spectrum of business operations inclusive of strategic

planning, labor relations, finance, manufacturing, production control

and logistics, process engineering and maintenance.

. Piloted efforts to become one of the first companies in South Africa

to achieve QS9000 certification.

Prior background includes over a decade in operations management and

supervisory roles at General Motors Corporation, Grand Rapids, MI and

Windsor, Ontario, Canada.

GM Canada - Windsor Trim, Windsor, Ontario, Canada - Operations

Manager (11/1995-12/1996)

GM Inland Fisher Guide - Grand Rapids, MI - Focused Factory Manager

(1/1994 - 11/1995)

GM Inland Fisher Guide - Grand Rapids, MI - Materials Superintendent

(6/1992 - 1/1994)

GM AC Rochester - Grand Rapids, MI - Senior Buyer (4/1991 - 6/1992)

GM AC Rochester - Grand Rapids, MI - Manufacturing General Supervisor

(11/1988 - 4/1991)

GM AC Rochester - Grand Rapids, MI - Manufacturing Planner (12/1987 -

11/1988)

GM Rochester Products - Grand Rapids, MI - PC&L Supervisor (8/1985 -

12/1987)

GM Rochester Products - Grand Rapids, MI - PC&L Master Scheduler

(5/1983 - 8/1985)

GM Diesel Equipment - Grand Rapids, MI - Quality Assurance Supervisor

(7/1982 - 5/1983)

GM Diesel Equipment - Grand Rapids, MI - Production Supervisor

(9/1981 - 7/1982)

GM Diesel Equipment - Grand Rapids, MI - College-Graduate-In-Training

(6/1981 - 9/1981)

Continued ...

Rosemary Foster ~ Page 3 of 3

Education

Master of Business Administration, Grand Valley State University,

Allendale, MI (1986)

Bachelor of Science in Industrial Management, Purdue University, West

Lafayette, IN (1981)

Affiliations

Alabama Automotive Manufacturers Association - Board of Directors, 2009;

Member 2006 to 2009

CARCAM Industry Advisory Committee - 2009

(Consortium for Alabama Regional Center for Automotive Manufacturing)

Girl Scouts of Macomb County, Board of Directors 2004 to 2006.

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