Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Raeford, NC, 28376
Posted:
September 13, 2010

Contact this candidate

Resume:

B. SUZANNE McCLURE

*** ********** abk7s1@r.postjobfree.com 910-***-****

Raeford, North Carolina

28376

RECRUITMENT COORDINATOR / EVENT PLANNING SPECIALIST

~ STRONG, TRANSFERABLE SKILLS AND PROFESSIONAL focus ~

marketing skills overview management strategies personal attributes

Corporate Communications Recruiting / Staffing Integrity / Accountability

Merchandising Strategies Special Project Management / Ambition

Collateral Design / Exceptional Communication

Promotions Performance Reviews / Skills

Fundraising Campaign Reporting Detail-Oriented / Well

Leadership Team Training / Leadership Organized

Corporate Identity / Brand Team Player / Team Builder

Marketing Budgeting & Cost Controls / Motivator

Program Creation / Problem Resolution Outstanding Work Ethic

Implementation Management Leader By Example

PROFESSIONAL PROFILE

innovative event director ? communications expert

Valuable and experienced team leader and team builder

Proven leader with track record for taking ideas from concept to creative,

effective, profitable and productive solutions. Expertise in effective

communications, program planning and implementation. Highly developed

organization and multi-tasking skills with a sharp eye for detail. Self

motivated, a team player and innovative problem solver. Builds successful

marketing teams through a mentoring leadership style. Inclusive,

encouraging, empowering, results focused leader. Encourages a fun,

productive, challenging environment; champions team members to upper

management. Career focus includes building personal relationships and trust

with clients and developing team focused interactions to facilitate and

lead human resources, business and operational functions; these core

responsibilities include recruiting, hiring, training, daily operations

management and coaching a high quality team.

Effective Corporate Event Planner & Corporate Messaging Leader

Resourceful, proactive and positive communicator with the ability to

supervise all elements of functions from initial planning phase, branding

and marketing processes through breakdown/delegation of event projects.

Demonstrated ability to accept diverse responsibility as well as a strong

commitment to community through volunteer experiences; understand the need

to communicate and promote communications with those associated with

businesses and the community. Tactful and diplomatic in high-pressure,

multi-task situations; confidently and competently handles all situations

in the most positive manner.

Experienced Manager and Organizer

A proven supervisor and leader with outstanding project and program

management skills with complete project responsibility. Outstanding ability

to handle diverse projects that require extensive organizational skills and

professional level multi-tasking. Successfully completed administrative

projects for CEO's and senior management. Regarded as an innovative,

entrepreneurial problem-solver who successfully leads team member

activities into highly progressive operations; strong ability to administer

operational and marketing solutions that immediately impact

quality/results.

Overseer and Dynamic on Foreseeing Effective Management Skills

Strong ability to oversee new programs/products and immediately improve

existing programs through effective management skills: marketing materials,

advertising, promotional communications, public relations, major client

management, product development and merchandising, event management,

creative concept development and related solutions to build business and

ensure quality, safe, effective and timely project completions

FORMAL EDUCATION

EAST CAROLINA UNIVERSITY ( Greenville, North Carolina

Bachelor of Science in Apparel Merchandising, Minor in Business

Administration (1996)

B. SUZANNE McCLURE

Page 2 of 3

PROFESSIONAL EXPERIENCE

CAPE FEAR VALLEY HEALTH SYSTEM, FAYETTEVILLE, NC

Blood Donor Center, Mobile Recruitment Coordinator (7/2006 - Present)

. Plans, develops, coordinates, and promotes blood mobile program to

recruit volunteer whole blood donors by hosting special events and blood

drives

. Cold calls on businesses, churches and schools to host blood drives for

the Blood Donor Center and educate community on the importance volunteer

blood donors

. Plans, coordinates and participates in special events such as benefit

fairs and health fairs to promote the Blood Donor Center

. Meets and exceeds blood drive booking goals by cold calling new

businesses and building relationships to gain additional drives

. Develops strategies for educating community on blood donations

. Organizes blood drives in the community and at the health system while

working with top executives and volunteers

. Encourage and maintain a positive relationship with volunteers to keep

them motivated to meet blood drive collection goals

. Develop and enhance relationships with existing businesses, schools and

churches, in order to maintain a positive image and ensure commitment and

to help continue meeting the blood drive goals set for them

. Prepare and present presentations to businesses, schools, industries,

civic groups and other organizations about the importance of blood

donation

. Works with local business for donations for special events and programs

. Continue strong relationships with vendors to obtain sponsorships for

special events and different programs for door prizes, lunches and

special raffles

BELK DEPARTMENT STORES, Fayetteville, NC

Clinique Cosmetics, Counter Manager (January 2006 - July 2006)

. Increased sales by increasing number of Clinique customers and generating

new clients in a Client Book and cold calling new clients

. Manage sales goals and special events by calling previous and new

customers

. Ensure excellent customer service while servicing and building

relationships with existing and new clients by informing them of new

products and services

. Maintain consistent flow of paperwork for Clinique and Belk and set goals

for other employees

. Continued education on new products on a quarterly basis attending

conferences on updated and new products

BANK OF AMERICA, Raleigh, NC Banking Center Manager (2004 - 2005)

. Highest real estate sales in market for 2nd qtr - 279%

. Reduced controllable losses by 52 from 86% to 34%

. Met goals for all quarters for the banking center

. Deepened relationships with existing clients while managing their

accounts and referring them to the right types of accounts

. Always sourcing sales from existing customers and new customers from

within the banking center and outside sourcing

. Worked onsite at several colleges to open new accounts during open

orientation and special events

. Referred sales to other lines of business, such as business banking,

private, mortgage, etc. to meet goals and to do what was best for the

customer

. Met operational goals required by BofA on a daily basis

. Inspired team to highest standard of customer service with morning

huddles and weekly and monthly updates

. Managing customer flow from lobby 90% of time; therefore constantly

selling products

SBM CONTRACTING LLC, Raleigh, NC President (2001 - 2004)

. Manage all office responsibilities including; a/p, a/r, invoice, payroll,

taxes, insurance compliance, accounting/bookkeeping

. Ensure excellent customer service to all clients for repeat business

. Organize paper flow in office from HR paperwork

. Prospect new potential clients by cold calling builders and developers

. Consistently increase sales volume by generating new business and

maintaining relationships with current companies

. Supervise job sites to ensure quality and maintain cost control

. Deepen relationships with current and potential clients and suppliers to

ensure a positive rapport

Continued (

B. SUZANNE McCLURE

Page 3

of 3

PREVIOUS EXPERIENCE

ATLANTIC STAFFING CONSULTANTS, Raleigh, NC Office Manager/Recruiter (2000

- 2003)

. Managed and serviced all active accounts by recruiting employees with

contracted businesses

. Performed new hire orientations, reference checks, and background checks

. Responsible for payroll, billing clients and P&L reports

. 98% fill ratio on open job orders

. Actively involved in outside/inside sales and business developments

. Organized administrative and human resource flow

. Motivated and supervised employees

MRI MANAGEMENT RECRUITERS OF RALEIGH, Raleigh, NC Project Coordinator

(1999 - 2000)

. Cold called via telephone potential candidates for job openings

. Performed interview to see if they were a qualified candidate

. Responsible to find 3-4 interested, qualified candidates per job order

. Reference checked all qualified candidates

. Closed candidate on accepting job

. Prepared candidate for telephone and face to face interviews

NINE WEST, Raleigh, NC Assistant Store Manager/Store Manager (1997 -

1999)

. Analyze market trends and monitoring payroll hours and dollars

accordingly

. Established both individual and staff goals

. Communicated effectively with associates, supervisors and buyers

. Maintained efficient paperwork

. Adhered to customer service as a #1 priority

. Top 10% in sales in regional market

. Manager of the year 1998

. Increased sales during the 1998 Christmas season by over 50% over 1997

Christmas sales

. Earned all selling expenses bonuses offered (cost control)

. Experience with area human resource needs, including: interviewing,

hiring, training, and building recognition and promotion plans that

highlight superior staff achievement and performance.

Professional References Available



Contact this candidate