Customer Service Manager
Resume:
Andrea L. Crittendon
Atchison, KS 66002
913-***-**** (cell)
****************@*******.***
Work Experience
School Age Services, Fort Leavenworth KS
Administrative Assistant/ Youth Sports Clinician May
2010-Current
Responsibilities
. Receives children, youth, parents, and other visitors in a courteous
manner.
. Answers main telephone, ascertain nature of call and direct caller to
appropriate staff takes a message or personally provides desired
information.
. Using office automation equipment and word processing software,
prepares a variety of correspondence, memorandums, briefings and Daily
Activity and other reports required for day-to-day operation.
. Inputs data into CYMS as required.
. Understands and articulates policies relating to patron fees, waiting
lists and program events.
. General office functions including management of supplies, equipment,
personnel records, mail, training, reports and forms, messages,
copiers, and security procedures.
. Plans and organizes office operations to include general
administrative, correspondence preparation, publications and forms
administration, and office administrative procedures.
. Oversees reports and forms control function, records administration
and office services, including official mail, messages, etc.
. Write out lesson plans for fun and fitness with teen and school-age
children.
. Conduct fun activities that promote healthy lifestyles with teen and
school-age children.
. Instructor several different youth sports.
Harney Sports Complex, Fort Leavenworth KS
Recreation/Aquatics Assistant Sept. 2008-May
2010
Responsibilities
. Manage seasonal and part-time employees.
. Prepares invoices, supply and equipment requests.
. Provides administrative support including typing, mail preparation,
copying, distribution, and travel orders for the aquatics program.
. Completes daily financial reports.
. Assists in maintaining time and attendance, and leave records.
. Accountable for opening and closing of the facility.
. Serve as a liaison between the public and the Director of Aquatics.
. Provide public relations for community recreational activities.
. Schedule lifeguards and water safety instructors.
. Book facility reservations and special events.
. Input household information using Rec Trac.
. Answers phones and directs caller to appropriate staff.
. Organize and plan swim lesson schedule.
. Completes weekly and monthly inventory reports.
. Conduct monthly in-service.
. Train new lifeguards and WSI's.
. Assist in the selection of new hires.
. Register patrons for swim lessons.
. Conduct tours of facility for new military families.
. Order inventory.
. Provides excellent customer service.
. Greet patrons and families.
. Limited budgetary responsibilities
Pleasant Ridge High School, Easton KS
Assistant Women's Varsity Basketball Coach
Head Junior Varsity Women's Basketball Coach November 2008-Current
Responsibilities
. Assist in directing Women's Basketball program.
. Train, motivate, discipline, and evaluate athletes.
. Promote teamwork and high character values.
. Conduct summer camps and workshops for returning athletes.
. Responsible for equipment and inventory.
. Work with head coach in collaborating an appropriate practice schedule
as well as media relations and travel arrangements.
. Promote program through fundraising.
Leavenworth High School, Leavenworth KS
Assistant Swim Coach and Substitute Teacher August 2007-
May 2008
Responsibilities
. Assist in directing Men's and Women's Swim program.
. Train, motivate, discipline, and evaluate athletes.
. Check in and out equipment and inventory.
. Work closely with head coach in collaborating an appropriate practice
schedule as well as media relations and travel arrangements.
. Promote program through fundraising.
. Carried out duties and responsibilities of absent teacher.
. Supervised various ages of children in a learning setting.
City of Leavenworth Riverfront Community Center, Leavenworth KS
Facility Supervisor January 2008- April
2008
Responsibilities
. Oversee facility operations (set up equipment etc.).
. Establish working relationships with staff, participants, and general
public.
. Resolve conflict situations as needed.
. Supervise staff and youth sports activities.
Atchison YMCA, Atchison KS
Internship-Program Director
Seasonal 2007
Responsibilities
. Assist program director in organizing and coordinating community
recreation programs for adults and/or youth, including sports,
physical activities, and summer programs/camps.
. Assist the planning and execution of marketing strategies using
various outlets, including local schools and media.
. Supervise field maintenance, aquatics, and special events.
. Review projects and directed changes if needed.
Atchison Lyons Municipal Pool, Atchison KS
Head Lifeguard/Assistant Manager Seasonal 2003-2007
Swimming Instructor and Supervisor
Responsibilities
. Assist manager in coordinating daily operations.
. Supervise lifeguards and water safety instructors.
. Assist manager with hiring and firing of staff.
. Develop rotating work schedule for lifeguards and WSI's.
. Provide professional customer service to the public.
. Provide appropriate training for lifeguards and WSI's.
. Responsible for nightly deposits.
Education
University of Saint Mary, Leavenworth KS 66048
. Bachelor's Degree May 2008
. Major: Sports Management Minor: Coaching
. Academic Scholarship
. Women's Soccer Scholarship
. Women's Basketball Scholarship
Coffeyville Community College, Coffeyville KS 63773
. Associate Degree of Arts
. August 2003 to May 2005
. Academic Scholarship
. Women's Basketball Scholarship
Skills
. CPR certified
. Lifeguard training certified
. First Aid certified
. Water Safety Instructor certified
. Proficient with Microsoft Office
. Communicates effectively both written and orally
. Ability to reach and connect with At-Risk youth
. Ability to meet deadlines
Contact this candidate