Customer Service Sales
Resume:
NANCY CHAMPOLI
Fayetteville, NC 28306
abk7rd@r.postjobfree.com
Objective: Use my knowledge and experience to provide my employer the
means to support their customers in a professional manner. Looking to
sharpen my skills and tackle new challenges while expanding my knowledge
base. Seeking to establish a new career within the healthcare field. I am
also looking to reenter the workforce now that my children are of school
age.
EXPERIENCE
09/2009-8/2010 MCKESSON, INC Lewiston, ME
. Responsibilities include reviewing explanation of benefits for denials
from all insurance payers and posting to patient accounts
. Following up with insurance companies regarding denials, payments,
trends and resolving claim issues
. Requesting and reviewing medical records following HIPAA guidelines
. Receiving attorney information for bankruptcies and auto accidents and
processing claims accordingly per company policy and procedure
guidelines
2005-2009 STAY-AT-HOME-MOM Montana
12/2001-10/2005 NEXTEL PARTNERS, INC Las Vegas, NV
Queue Manager
. Responsible for new and existing cell phone order management and
movement of 13 different order work queues as well as correcting
errors on existing orders to enable the movement of the order through
the computer work robots
. Responsible for processing all WNP orders and training additional
employees to process the WNP orders
. Was part of the WNP implementation team and held conference calls for
the sales agents to train and advise of the WNP process
. Assistance for inbound sales team calls
. Run credit checks for new cellular customers
6/1999-11/2001 XO COMMUNICATIONS Dallas, TX
Order Coordinator
. Responsible for the quality review of the sales orders prior to input
into the system
. Review and scrub all orders before entering into SIMS, Eastland and
Saville billing systems
. Ensuring accurate product information
. Initiating corrective action process when the order package is not
complete
. Overall, act as focal point for order entry status
. Build accounts into all three ordering systems and assign telephone
numbers to the orders
Billing Coordinator Colorado/Nevada
. Responsible for scrubbing and reviewing all billing orders directly
from sales
. Establishing new account information into billing system and making
corrections to existing customer accounts
. Entering all applicable billing codes into billing system for the
correct markets
. Daily verification of correct pricing in billing system
Billing Analyst
. Responsible for the Las Vegas, NV and Portland, OR markets monthly
billing runs
. Reviewing all new customer bills, correcting or changing pricing and
attaching any billing messages prior to processing monthly billing
batches
. Dealing directly with the local market management regarding any
billing changes on a monthly basis
. Monthly gain/loss reports to marketing managers
. First stop for billing coordinator questions
2/1999-5/1999 CITY OF LEWISVILLE-LEWISVILLE POLICE DEPT Dallas, TX
Pawn Shop Detail Clerk
. Responsible for weekly collection of pawn shop receipts from all 5
Lewisville Pawn shops
. Entry of all receipts into computer system
. Type up of misdemeanor and felony reports
. Responsible for weekly delivery of misdemeanor and felony reports to
the Denton County, TX District Attorneys office
. Run NCIC lookups when requested by detectives
. Assist detectives with any clerical needs
3/1998-11/1998 NOS COMMUNICATIONS Las Vegas, NV
Provisioning Specialist
. Responsible for the verification of pricing and initiating the change
over to NOS' long distance service for both residential and business
customers nationwide
. On-line with customer and local exchange carrier during switchover to
verify and list all telephone numbers to be included in change
. Verification with the customer and third party identifier in all
residential California long distance changeovers
4/1996-1/1998 OSP CONSULTANTS Sterling, VA
CAD Operator-Pro-Scan specialist drafter
. CAD creation of telephone engineering records for outside field techs
prior to job completion
. Responsible for entering detailed engineering drafting schematics into
Bell Atlantic's Pro-Scan drafting and engineering system
. Verification of cable counts
. Responsible for updating engineering telephone pole plat records on
any new pole updates or moves
8/1986-3/1996 SPRINT Las Vegas, NV
Business Customer service rep
. Responsible for contact both in person and over the phone for any
initial new phone service or changes to existing phone service
. Discuss features and equipment best suited to the business needs
. Explain phone system usage on those sold or leased
. Work on system error reports and special projects as assigned
1/1985-8/1986 AMERICAN TELEPHONE EXCHANGE Las Vegas, NV
New Accounts Rep
. Run credit checks for all new incoming potential customers
. Assignment of calling cards
. Switch over of long distance service
. Verification of all phone numbers being switched
. Nightly batch run of changes
EDUCATION
BONANZA HIGH SCHOOL Las Vegas, NV
Graduated 1984
SPECIAL SKILLS
Typing 55 WPM, 10-key by touch, Microsoft Word, Microsoft Excel
References furnished upon request
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