Project Manager
Resume:
CASSANDRA SMITH-IGWE
*****@********.**.***
PROFESSIONAL SUMMARY
** + years of IT management with applied leadership experience. Known for
exceptional business analyst skills by delivering products and services to
meet business critical needs. Core competency in project, demand and
software application management. Defined skills in computer software
applications and Microsoft Office Suite.
Technical Knowledge and Skill
Training and Certifications
Advancement Project Portfolio Management (
( ITIL Service Desk Management(
( Oracle DBA Certification(
( Completion of Manager 8 part training(
( 2003 Oracle DBA Certification (
PROFESSIONAL EXPERIENCE:
JP Morgan Chase Columbus, Ohio
11/08 - current
Retail Financial Services IT PMO- Project Coordinator
. Managed and Processed updates to the Retail Financial Services IT Demand
Management Book of Work.
. Provided guidance and training for the Project Health Reports or the IT
Project Managers.
. Served as point of contact with the Line of Businesses to update book of
work project rankings, status and project start/end dates.
. Scheduled project requirements meeting with the Technology Management
teams and Line of Business Project and Development teams.
. Served as liaison to the Contact Center Technology Development Management
teams to facilitate and update project sizing estimates in the Work
Request Management system.
. Provided Project Governance processes and communication between the
Business and RFS IT Technology teams to ensure the projects requirements
are met prioritized and adopted based on business needs.
. Performed the role of Live link Knowledge Manager for Retail Financial IT
project. Created and managed IT project document permissions, project
folder creation, and provide overall problem resolution for over 50
Project Managers and IT Managers.
Cassandra Smith - Igwe
Pg. 2
Professional Experience Continued
JP Morgan Chase Columbus, Ohio
02/08-03/08
ITIL Incident Manager / Consultant
. Managed, mitigated, coordinated, and facilitated meetings for all Global
Infrastructure Priority1 Incidents
. Gathered key resolvers, vendors, and other resources on conference calls
to resolve high impact and high complex technology related issues thereby
driving toward resolution.
. Supported Disaster Recovery and Crisis Management Process
Nationwide Insurance Columbus, Ohio
09/97 - 11/06
Business Analyst/Project Coordinator
. System analyst liaison to Nationwide Financial Data Warehouse Development
Team
. Presented Power Point Presentation to management teams on the data
warehouse database system design.
. Facilitated project team meetings with infrastructure teams, developer
team, and Vendors to plan and design data warehouse storage.
. Performed use cases and system test prior to implementation provided
budgetary cost as well as staffing allocations.
. Updated project deliverables, identified deliverables and risks.
. Designed backup and disaster recovery data flow strategies
. Maintained very professional relationship with IT business and
infrastructure teams as well and the Vendors.
. Used Microsoft Word, Excel and Microsoft Project to document track and
document the phases of the project.
Nationwide Insurance Columbus, Ohio
09/97 - 11/06
IT Applications Manager
. IT Applications Management for a fortune 100 company.
. Managed a team of application developers for Oracle and Mainframe
applications.
. Performed all levels of management including: coaching & feedback and
quarterly performance reviews.
. Applied Tier 2 Support for Enterprise level applications.
. Administered department budgets and met 10 objectives annually.
. Led and delivered multiple top 5 corporate projects on schedule.
. Used Clarity resource allocation for project planning and project
scheduling.
. Provided compliance with Sarbanes Oxley quarterly reviews for all
financial applications.
. Communicates any schedule conflicts, resource and time constraints to the
project manager.
. Proficient in project controls techniques and principles, and the ability
to write concise reports for project reporting.
. Created and maintained reporting for special projects and training
documentation of standard procedures.
. Used Enterprise Solution Delivery Methodology for major projects.
Nationwide Insurance Columbus, Ohio
09/97 - 11/06
IT Service Desk Manager
. Managed Tier 1 technical help desk staff for 15 IT Service Desk
associates in support of internal applications.
. Call routing, scheduling, call monitoring, and quality call reviews.
. Established high standards for world class service and high performing
teams.
. Used Peregrine Service Center to document all incident and problem
tickets...
. Project Lead/Coordinator for Nationwide Financial systems.
. Coordinator server installs & Oracle application migration lifecycle
. System analyst/DBA for Enterprise applications. Performed maintenance,
backup and recovery.
EDUCATION
Franklin University
Bachelor of Science Degree in Business
Administration
August 1996
Areas of Expertise
. Budget Comparison Report ( Proprietary Financial Tracking Application (
Problem Analysis & Resolution
. IT Project Coordination ( IT PMO Analysis ( Demand Management(IT Helpdesk
Management(IT Application Management( Project Quality Control (
Information & Reporting Systems ( Budget & Resource Planning
.
Software/ Hardware
. SQL ( MS Project ( Lotus Notes ( Clarity 7.5.2 ( 7.5.3 ( Crystal
Reporting ( SDLC ( Actuate ( Microsoft Visio ( Word( Excel ( Outlook (
Power Point ( MS Project( Peregrine ( Service Center for Incident
Management ( AS 400 ( Adobe Acrobat ( Internet ( Intranet ( Novell(Centre
View Call Routing( Unix
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