CASSANDRA SMITH-IGWE

614-***-****

abk7qo@r.postjobfree.com

PROFESSIONAL SUMMARY

** + years of IT management with applied leadership experience. Known for

exceptional business analyst skills by delivering products and services to

meet business critical needs. Core competency in project, demand and

software application management. Defined skills in computer software

applications and Microsoft Office Suite.

Technical Knowledge and Skill

Training and Certifications

Advancement Project Portfolio Management (

( ITIL Service Desk Management(

( Oracle DBA Certification(

( Completion of Manager 8 part training(

( 2003 Oracle DBA Certification (

PROFESSIONAL EXPERIENCE:

JP Morgan Chase Columbus, Ohio

11/08 - current

Retail Financial Services IT PMO- Project Coordinator

. Managed and Processed updates to the Retail Financial Services IT Demand

Management Book of Work.

. Provided guidance and training for the Project Health Reports or the IT

Project Managers.

. Served as point of contact with the Line of Businesses to update book of

work project rankings, status and project start/end dates.

. Scheduled project requirements meeting with the Technology Management

teams and Line of Business Project and Development teams.

. Served as liaison to the Contact Center Technology Development Management

teams to facilitate and update project sizing estimates in the Work

Request Management system.

. Provided Project Governance processes and communication between the

Business and RFS IT Technology teams to ensure the projects requirements

are met prioritized and adopted based on business needs.

. Performed the role of Live link Knowledge Manager for Retail Financial IT

project. Created and managed IT project document permissions, project

folder creation, and provide overall problem resolution for over 50

Project Managers and IT Managers.

Cassandra Smith - Igwe

Pg. 2

Professional Experience Continued

JP Morgan Chase Columbus, Ohio

02/08-03/08

ITIL Incident Manager / Consultant

. Managed, mitigated, coordinated, and facilitated meetings for all Global

Infrastructure Priority1 Incidents

. Gathered key resolvers, vendors, and other resources on conference calls

to resolve high impact and high complex technology related issues thereby

driving toward resolution.

. Supported Disaster Recovery and Crisis Management Process

Nationwide Insurance Columbus, Ohio

09/97 - 11/06

Business Analyst/Project Coordinator

. System analyst liaison to Nationwide Financial Data Warehouse Development

Team

. Presented Power Point Presentation to management teams on the data

warehouse database system design.

. Facilitated project team meetings with infrastructure teams, developer

team, and Vendors to plan and design data warehouse storage.

. Performed use cases and system test prior to implementation provided

budgetary cost as well as staffing allocations.

. Updated project deliverables, identified deliverables and risks.

. Designed backup and disaster recovery data flow strategies

. Maintained very professional relationship with IT business and

infrastructure teams as well and the Vendors.

. Used Microsoft Word, Excel and Microsoft Project to document track and

document the phases of the project.

Nationwide Insurance Columbus, Ohio

09/97 - 11/06

IT Applications Manager

. IT Applications Management for a fortune 100 company.

. Managed a team of application developers for Oracle and Mainframe

applications.

. Performed all levels of management including: coaching & feedback and

quarterly performance reviews.

. Applied Tier 2 Support for Enterprise level applications.

. Administered department budgets and met 10 objectives annually.

. Led and delivered multiple top 5 corporate projects on schedule.

. Used Clarity resource allocation for project planning and project

scheduling.

. Provided compliance with Sarbanes Oxley quarterly reviews for all

financial applications.

. Communicates any schedule conflicts, resource and time constraints to the

project manager.

. Proficient in project controls techniques and principles, and the ability

to write concise reports for project reporting.

. Created and maintained reporting for special projects and training

documentation of standard procedures.

. Used Enterprise Solution Delivery Methodology for major projects.

Nationwide Insurance Columbus, Ohio

09/97 - 11/06

IT Service Desk Manager

. Managed Tier 1 technical help desk staff for 15 IT Service Desk

associates in support of internal applications.

. Call routing, scheduling, call monitoring, and quality call reviews.

. Established high standards for world class service and high performing

teams.

. Used Peregrine Service Center to document all incident and problem

tickets...

. Project Lead/Coordinator for Nationwide Financial systems.

. Coordinator server installs & Oracle application migration lifecycle

. System analyst/DBA for Enterprise applications. Performed maintenance,

backup and recovery.

EDUCATION

Franklin University

Bachelor of Science Degree in Business

Administration

August 1996

Areas of Expertise

. Budget Comparison Report ( Proprietary Financial Tracking Application (

Problem Analysis & Resolution

. IT Project Coordination ( IT PMO Analysis ( Demand Management(IT Helpdesk

Management(IT Application Management( Project Quality Control (

Information & Reporting Systems ( Budget & Resource Planning

.

Software/ Hardware

. SQL ( MS Project ( Lotus Notes ( Clarity 7.5.2 ( 7.5.3 ( Crystal

Reporting ( SDLC ( Actuate ( Microsoft Visio ( Word( Excel ( Outlook (

Power Point ( MS Project( Peregrine ( Service Center for Incident

Management ( AS 400 ( Adobe Acrobat ( Internet ( Intranet ( Novell(Centre

View Call Routing( Unix

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