Technician Sales

ERIC BRAXTON *** ZIONELL ROAD, MOUNT OLIVE MS, ***19 PH. 601-***-****

SUMMARY

Computer and Network Technology professional with over 10 years of progressive experience. Utilized my technical, analytical

and problem solving skills in challenging, heterogeneous environments where good communication and presentation skills were

essential. Strong interpersonal and customer relations skills. Certification in A+ Hardware and Operating System Technologies.

Extensive understanding of computer system construction, operation and maintenance. Experienced in Project Management of

diverse technology projects. Understanding of business systems, processes and performance tuning. Experience in leading teams

in accomplishing objectives, on time and under budget. Provided regular reporting to all entities for thorough project

communication. Professional membership in the Association of Computers & Machinery.

EXPERIENCE

HARDWARE: ANCILLARY SKILLS: OPERATING SYSTEMS:

LAN TECHNOLOGY MS PROJECT WINDOWS 95, 97, NT, 2000,

PC MS OFFICE SUITE XP, SERVER 2003, VISTA,

MAC COMPUTER AIDED DRAFTING UNIX, LINUX, AS400

CIRCUITRY MULTILEVEL TECH SUPPORT

TCP/IP NOVELL

VOIP

Crew Member 3/08 Present

Hattiesburg Paper Company – Hattiesburg, MS

Assist the operator with maintaining and operation with different Napkin folders. Help keep the machine at optimum running

conditions. Perform minor maintenance on the napkin folders. Check and make sure the end product meets the company

standards.

Performance Food Group of Magee Magee MS IT Technician 1/06 – 2/08

Managed and supported for AS400, Windows 2003 servers, Exchange server, and Windows 2000 and XP machines. Provided

comprehensive diagnostic support and repair of computer systems. Enforced security policies. Managed user accounts in Active

Directory. Assisted corporate with the development and updating of computer system enhancements. Developed maintenance

logs, technical diagrams and documentation for IT team.

1Provided exemplary and timely customer support

2Followed company protocol and procedures to ensure optimal technician performance

2Trained and mentored new employees

3Provided orientation to corporate policy, technical requirements and proper trouble shooting techniques

4Built and modified customer computer systems according to order specifications

5Provided retail sales support

Certified Technician Jackson, MS Computer Technology Consultant 1/06 – Present

Managed multiple networked computers and projects. Managed end user accounts for private networks. Provided system

upgrades and maintenance on various Windows machines. Provided system and application test plans per company directives.

Performed system audits for requirements and standards.

2Developed web documents for Internet support initiatives

6Researched best practices and procedures for new technology trends

CompUSA Ridgeland, MS Computer Salesman & Technician 3/03 – 1/05

Retail sales of Computer Systems and Components. Education customers on computer systems, components and Applications .

1 Customer support.

2 Computer Repair.

3 Printer Repair.

EDUCATION & CERTIFICATIONS

1Jackson State University, Bachelor of Science Degree in Industrial Technology, May 2003 Jackson, MS

o Major: Industrial Technology

o Minor: Computer Science

o Concentration: Computer Technology

2A+ Hardware and Operating System Technologies

RELATED ACCOMPLISHMENTS

•President of The Association of Technology. Coordinate activities that help teach fellow students about the role of computer

technology plays in society. I was involved with planning trips to job fairs to help fellow students get in contact with

potential employers. Jackson State University 2003

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