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Customer Service Human Resources

Location:
Zephyrhills, FL, 33541
Posted:
September 13, 2010

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Resume:

Lorraine Territo

813-***-****

abk7on@r.postjobfree.com

Seeking a full time or contract opportunity in Human Resources

I have worked as a contractor for a few years and have gained immeasurable

knowledge from these leaders in their industry

Companies worked for as Contractor

2005 - 2008

. American Express - Corporate Recruiter - A global diversified

financial services company - 2007-2008

. Humana - Corporate Recruiter - Health Benefit Consumer Services - 2006

- 2007

. Home Depot - Corporate Recruiter - United States largest home

improvement retailer - 2007

. Progress Energy -Test Administrator - Fortune 250 Company, providing

energy to FL, SC, & NC - 2006

. Depository Trust and Clearing Corporation (DTCC) - Corporate Recruiter

- World's largest post trade financial services company - 2005

. Lockheed Martin (Orlando, FL) - a global security company principally

engaged in the research, design, development, manufacture, integration

and sustainment of advanced technology systems, products and services

(Kelly Services 1989 - 1990 )& (Hi-Tech Associates 2000 - 2001)

Summary

. Specializing in recruiting candidates for the following fields:

Information Technology, Business Analysts, Project Managers (ERP/CRM),

Product Managers, QA, .NET, Business Intelligence, Business

Consultants, Business Engineers, Insurance, Travel Agents, Customer

Service, Healthcare, Pharmacists, Medical Coders, Sales / Marketing,

Accounting / Finance, Statisticians

. High volume recruiting - CSA (27 foreign nationals in 60 days);

American Express (32 candidates in 30 days), domestic and foreign

recruiting

. On-boarding processes and new hire orientation

. Proficient in numerous candidate sourcing techniques including: A

database of seasoned professionals, the use of internet search engines

and major job boards, networking with current colleagues, attending

networking events, referrals and job fairs

Work Experience

Contract Corporate Recruiter

. Full cycle recruiting; screen resumes, interview candidates, make

recommendations to hiring leaders, extend offers, salary negotiations,

and reference checks

. Develop external business client relationships; bring in new orders to

fill (staffing company)

. Establish internal relationships with clients (hiring managers)

regarding recruiting needs, help identify/clarify specific recruiting

goals and establish salary guidelines to work within the departmental

budgets

. Educate hiring managers regarding the staffing process to remain in

compliance. Sets expectations in the hiring process; gains agreement

on schedules and responsibilities

. Utilize various applicant tracking systems as well as other

recruitment sourcing methods; job postings, internet sourcing, resume

databases, direct recruiting (cold calling), networking, job boards,

print ads, radio, alumni associations, diversity organizations,

LinkedIn, and employee referral

. Responsible for establishing and meeting metrics including, diversity

objectives, cost per hire/requisition, time to fill, time to start

. Support 10-95 job orders - entry level to director level

. Employee Retention Team - Discuss methods to retain employees to

reduce loss of critical employees

Full-Time Employment

CSA Kuwait - Kuwait City, Kuwait

Employment Representative

05/2010- 08/2010

. Supports Directorate for assigned Employment and Staffing Needs

(Environmental, Health and Safety; Product Management; Operations and

Human Resources

. Provides Full lifecycle recruitment, to include sourcing, processing

offers, and handling negotiations and applicant inquiries

. Tracks candidates and employment data in internal hiring system (Brass

Ring Applicant Tracking System); creates and maintains recruiter

activity reports

. Supports and provides excellent customer service to assigned

customers, to include the facilitation of meetings with hiring

managers, often in remote locations throughout Kuwait

. Supports and is an outstanding representative of CSA by providing

close contact with candidates and applicants

. Conducts interviews to recruit prospective employees and refers job

applicants to specific job openings to include the toughest positions,

most highly visible, which are often critical hard to find skills or

highest volume of positions to fill

. Evaluates employment factors such as job experience, education and

training, skills, knowledge and abilities, physical and personal

qualifications, and other data pertinent to classification, selection,

and referral

. Prepares rating on applicants, makes recommendations on starting

salaries, and provides applicants with information on the company

. Responsible for administering tests, behavioral profiling, and

interpret results

. Check references, arrange transportation of selected applicants,

extend formal job offers, work with partners etc.

. Familiar with Kuwait Labor Laws

. Familiar with Military SOP's

. Ensure compliance with federal, state and local employment laws and

familiarity with changes in labor laws and regulations

*Contract ending 9/30/2010 - returned to US

DISYS - Tampa, FL

05/2009 - 05/2010

Recruiter

. Interview, screen, background check, administer skills testing

. Extend offers, negotiate salary

. Placing IT, Accounting/Finance, Claims Managers, Call Center Managers,

Non-Clinical Nurses, and Administrative candidates in long term

contracts, perm and project work

. High volume recruiting with two nationwide financial companies - Bank

of America and Merrill Lynch - 50-100 openings per month nationwide

. Conduct new hire orientation

. Check background and references

*Closed F&A- relocated position to Dallas, TX

Nordstrom - Tampa, FL

11/2008 - 05/2009

Sales Associate

. Provide outstanding customer service to customers

. Open and close department

. Handle cash, credit card and check transactions

Computer Consultants of America (Staffing/Consultant Company)

09/2005-10/2006

Sr. IT Recruiter

. Interview, screen, background check, administer skills testing, extend

offers, negotiate salary

. Placing IT candidates in long term contracts and project work

HR First - GE Financial/Money - St. Pete/Tampa, FL

02/2003 - 11/2006

Test Administrator/Proctor- (Part-time)

. Ensures uniform testing procedures are used for all examinees while

maintaining a high degree of test security at all times

. Keep inventory of all testing materials

Education

. Rollins College, Winter Park, FL - BA Organizational Communication

(Human Resources / Marketing / Public Relations)

. Hillsborough Community College - AA Degree Liberal Arts

Certifications

. Human Resources Management - (FMLA, ADA, EEO, etc.)

. Targeted Selection Certification - DDI (Behavioral Based Interviewing

Techniques)

. OFCCP Training

Skills

. MS Office - Excel, Word, Outlook, Access, PowerPoint, Lotus Notes

Applicant Tracking Systems

. Prohire, Resumix / VurV, Talent Secure, BrassRing, People Click,

BullHorn, Taleo, Maxhire



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