Customer Service Sales

*** ***** **** *****

Rd 920-***-****

Green Bay WI E-mail:

*****-**** ********@sprint.b

lackberry.net

Kyle R Katers

Summary of Computer Programs: Adobe Photoshop, InDesign,

Qualifications Illustrator, QuarkXPress, Microsoft Office.

8 years of various retail experience: Cashier,

Service Desk, Cash Office, supervising, salesfloor,

photo lab, planograms, autopull, and backstock.

Work Experience 2000 - Present Shopko Stores Green Bay, WI

Product Coordinator July 2007 - Present (Corporate

Office)

To help ensure photography and production deadlines

are successfully met for all advertising completed

in the Marketing department and other areas within

ShopKo that Marketing provides photography for.

Organize products received from merchants, track

product status via image database, and prep all

products stored in Samples Department. Deploy photo

ready product to photographers, and partner with

merchants to ensure all correct/updated samples

arrive in a timely manner for photography. Help

Creative/Computer Design with small tasks on

downtimes.

Customer Service Specialist August 2000 - July 2007

(Stores)

Shift supervisor for the front end and ensuring

excellent customer service experience. Position

includes providing back up at the registers,

self-checkouts, and service desk. Providing change

to registers, key overrides, and situation control.

Previous experience on the General Merchandise

Salesfloor.

2006 - 2006 UW Milwaukee Bookstore Milwaukee, WI

Cashier

Cashiering in a University bookstore setting.

Position includes cashiering, handling change and

providing customer service. Position also includes

putting merchandise in departments and assisting

customers finding books.

2005 - 2005 American Eagle

Outfitters Green Bay, WI

Sales

Sales work in apparel setting. Position includes

assisting customers with merchandise,

ensuring products are on the sales floor by

bringing out more, selling/explaining credit cards

to potential owners, display take downs and set

ups.

Volunteer

2004 - 2004 Gallaudet University Alumni

Relations Washington DC Student Assistant

Office work, including maintaining and researching

databases, typing and sending letters to alumnae,

assist with special events planning and

Education coordination, and other work.

Currently serving as an Assistant District Grand

Master for the Kappa Sigma Fraternity in Wisconsin.

2007 - 2010 Northeast Wisconsin Technical

College Green Bay, WI

Major: A.A.S. - Marketing and Graphic

Communications

2010 - Present American Intercontinental University

Online

Major: B.F.A. - Visual Communications - Digital

Design

References Available upon request.

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