Manager Operations

Thomas Pineda

Nine Mile Falls, WA *****

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Experience

**/**** ** */**** FWL Logistics, Inc. Norwalk, CA

Operations Manager

. Ensure compliant operations concurrent with expected profit margins

. Conduct scheduled safety meetings

. Primary point of contact for resolving customer issues

. P&L responsibility

. Designed and implemented processes for tracking both individual and

departmental output and accuracy

. Indirect Air Carrier Security Coordinator duties

. Established a maintenance-tracking program for vehicles

. Creation and maintenance of a company wide accessible driver and truck

file in electronic format

. Established and ongoing direction of cross training program

. Creation of and assistance with program for enhancing departmental

cohesiveness

. Supervise dispatch

. Terminal Safety Director

. Maintain network and workstations for three terminals

5/2007 to 10/2008 Trans-System, Inc. Cheney, WA

Safety and Claims Representative

. Accident Investigations, negotiating both property damage and bodily

injury settlements

. Led the department in the conversion to electronic document

formatting.

. Mastered the application (IEG) used for claims, accidents and

incidents

. Wrote several dBase programs using both Crystal Reports and SEQUEL

ViewPoint for compiling data in useful formats

. Investigate citizen complaints and provide recommended action

6/2000 to 12/2006 WinWell West, Inc. Norwalk, CA

Transportation/Operations Manager

. Brought all files up to USDOT standards and maintained them

. Oversaw the growth from seven to 21 trucks, mixture of company and

independent contractor operator class C and B bobtails and tractor-

trailers

. Oversaw and administered the change to an independent contractor

fleet, January 2004

. Primary liaison for customer issues with major accounts

. Source and maintain relationships with vendors: Mechanics, forklifts,

insurance companies, and all logistics

. Lowered the turnover rate from 82 to 40 %

. Full responsibility for all personnel decisions

. Implementation and administration of bonus program

. Keep all drivers and helpers trained on new electronic products that

were delivered, installed and demonstrated to end-users

. Maintained OSHA/Workers Comp/IIP files

. In-house PC Tech technician and network administrator

. Lowered the maintenance cost per mile from $.045 to $.028 on company

trucks

.

SKILLS

MS Office-Advanced

Sequel dBase View and Report writing- Basic

Budgets, PnL, Planning and Forecasting- Advanced

WMS- Basic

AS-400- Intermediate

USDOT Compliance- Advanced

Training, Coaching and Development- Advanced

Customer Relations- Advanced

Verbal and Written Communication- Advanced

Contact this candidate