Customer Service Sales

KIONDRA WATSON 503-***-****

PO Box ***** Portland, OR 97240 abk7kq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I am a resourceful, self-confident hard working professional with more than 9 successful

years of experience in the office administration industry, and over 6 successful years

experience in social service and customer service. I am a team player that knows how

to get the job done and do it well.

SKILLS

Excellent written and verbal communication Knowledgeable of both PC and Mac

skills. systems

Organized Self-Motivator Knowledgeable of DOS & Windows

Responsible & Dependable environments

Fast Learner Knowledgeable of HRIS (PeopleSoft)

Knowledge of Yardi & Section 42 System, Taleo (RecruitSoft) and ADP Payroll

FAA Certified Working knowledge of Microsoft Office, 10-

key,

bookkeeping, AP/AR

EDUCATIONAL EXPERIENCE

Concordia University – Portland, Oregon

Bachelor of Arts in Business Administration

Portland State University – Portland, Oregon

Certification in Mediation/Conflict Resolution

PROFESSIONAL EXPERIENCE

Horizon Air 06/06 –

06/10

Portland, Oregon

Horizon Air was formed to satisfy the need created when, after the Airline Deregulation

Act of 1978, larger airlines abandoned routes within the Northwest. To fill this market

niche, entrepreneur Milt Kuolt and a group of venture capitalists founded Horizon in

Seattle in September 1981. Horizon brought together 36 enthusiastic employees and a

fleet consisting of two leased Fairchild F-27 turboprop aircraft to begin service.

Flight Attendant

Continuously monitor all safety conditions and emergency equipment of our aircraft

while on the ground and in flight.

Work one-on-one with passengers during all phases of air travel.

Comply with all Federal Aviation Administration Regulations and Requirements while

utilizing effective communication and customer service skills.

Columbia Sportswear 08/07

– 03/09

Portland, Oregon

Founded in 1938, Columbia Sportswear Company™ has grown from a small family-

owned hat distributorship to one of the world's largest outerwear brands and the

leading seller of skiwear in the United States. In 2006, the Company reported record net

sales of nearly $1.29 billion. Columbia's extensive product line includes a wide variety

of outerwear, sportswear, rugged footwear and accessories. We are renowned for

developing innovative products that are functional, stylish and offer great value.

Purchasing Assistant

Improve, manage and maintain purchasing system and bid invitation process.

Maintain vendor database.

Provide support and training on company wide purchasing system.

Schedule vendor meetings.

Assist Senior Buyer and Purchasing Manager as needed.

Express Personnel 09/05 –

06/06

Portland, Oregon

Express Personnel Services was created in 1983 by founders Robert A. Funk, William H.

Stoller and James Gray, from the dissolution of Acme Personnel, a Washington-based

company in which all three were associates. After the death of Acme president Bill Reiff,

the three purchased and operated several franchises of Acme which became Express

Personnel Services.

Staffing Consultant

Develop and maintain recruiting sources to ensure consistent applicant flow; receive

and process inquiry calls from applicants and associates; conduct job interviews,

administer and score tests, evaluate applicant skills, abilities, and availability; assess

employee skills, knowledge & abilities to ensure a successful job match between Clients

and Talent.

Verify professional/personal references and employment history through written and

verbal communication with all available reference sources.

Conduct periodic sales and service calls on existing and potential clients to identify

and solve problems as well as stimulate greater business opportunity; receive job orders

and ascertain client's essential job function requirements, FLSA exemption status, and

assignment details.

Randstad North America 04/03 – 09-

05

Portland, Oregon

Randstad is the fourth-largest staffing organization in the world, with more than 2,320

offices in 16 countries across Europe and North America. Randstad fulfills temporary,

temp-to-hire and direct hire opportunities in a number of practice areas.

On-Site Agent

Effectively recruit, interview, retain, coach & develop Talent understanding their needs

and helping them meet their professional goals.

Assess employee skills, knowledge & abilities to ensure a successful job match

between Clients and Talent.

Grew Talent base from 60 to 430 in 7 months, through effective recruiting and

interviewing for one of Randstad’s top clients

Continued success attaining quota’s set by client needs by providing innovative and

creative employment solutions.

Housing Authority of Portland 01/04

- 02/05

Portland, Oregon

Housing Authority of Portland offers low income and subsidy assistance housing

programs in the Portland Metropolitan Area.

Assistant-Site Manager

Provide administrative and management assistance to Property Management.

Prepare rental statements, lease agreements, work orders and reports on a

daily/weekly basis.

Atlanta Journal-Constitution 10/00

– 04/03

Atlanta, Georgia

The Atlanta Journal-Constitution is a division of Cox Enterprises. As one of the nation’s

largest newspaper publishing enterprises, Cox Newspapers now produces 17 daily and

25 non-dailies. Total circulation for the company’s newspapers reaches 1.2 million each

weekday and more than 1.6 million on Sundays.

Sales Trainer

Effectively recruit employees through screening, interviewing.

Process new hire paperwork and conduct new hire training.

Process employee time sheets and monitored sales progress and goals.

Develop training and skills for sales representatives and telemarketer positions.

MCI WorldCom 10/00

– 04/03

Alpharetta, Georgia

MCI is the United States' second largest long distance company for residential

customers. MCI launched The Neighborhood built by MCI, the industry's first truly any-

distance, all-inclusive offering combining local and nationwide long distance calling

from home to consumers for one low monthly price.

Local Service Supervisor

Create, change and monitor customer accounts through exceptional customer service.

Supervise a team of 18 to 20 local service representatives.

Process and approved employee timesheets and vacation requests.

Monitor sales progress and goals.

Save Our Youth Program 08/94 –

10/00

Portland, Oregon

Save Our Youth program provides intervention training for youth who have been

involved in a violent offense and serves as an option in lieu of jail time.

Facilitator

Effectively facilitated training sessions for at risk youth and their families.

Prepare training materials and facility.

Develop curriculum to address alternatives to violence

Mediation & Conflict resolution

Interview, hire and train new facilitators.

Willamette Industries 11/98

– 10/00

Portland, Oregon

Willamette Industries, now known as Weyerhaeuser Company, is an international forest

products company with annual sales of $19.9 billion. The company was founded in 1900

and currently employs about 55,000 people in 18 countries.

Purchasing Assistant

Improve, manage and maintain purchasing system and bid invitation process.

Process weekly purchasing report.

Provide computer support and training on company wide purchasing system.

Schedule vendor meeting.

Maintain office equipments and supplies.

Epitope, Incorporated 01/96

– 11/98

Beaverton, Oregon

Epitope, Inc., is an Oregon Corporation utilizing biotechnology to develop and market

medical diagnostic products through its Epitope Medical Products Group and superior

new plants and related products through its Agritope Group.

Human Resources Assistant

Receive/route incoming call through main switchboard and greeted visitors.

Maintain office equipment/supplies and other general clerical duties.

Process new hire paperwork and prepared new hire packets.

Post job opportunities, received resumes and screened applicants.

Contact this candidate