Customer Service Administrative Assistant

Samantha Hamon

***** ** **** ****** * Portland, OR 97219 * 503-***-**** *

abk7kn@r.postjobfree.com

KNOWLEDGE, SKILLS, AND ABILITIES

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment

Highly organized and efficient

Front Desk Reception

Call Center Operations

Technical/User Support

Complaint Handling

Sales Agreements and Contracts

Excellent Communication Skills

Office Administration

AREAS OF EXPERTISE

Microsoft Word, Excel, PowerPoint, Access, ACT!, SalesForce.com, GoldMine,

QuickBooks, Outlook, Photoshop, Adobe Reader, Internet Explorer, HTML,

FrontPage and PageMaker.

WORK EXPERIENCE

Account Specialist/CSR II. T-Mobile, Redmond, Oregon, 01/2008-02/2010

* Resolved escalated and complex customer problems and issues in an inbound

call center

* Applied credits and adjustments to customer's accounts.

* Answered calls with billing, coverage, and troubleshooting related

issues.

* Sold phones and service agreements

Customer Service Consultant, Dave Hamilton Chevrolet, Redmond, Oregon,

05/2006-07/2007

* Located parts for technicians and retail customers using computer catalog

system.

* Responsible for shipping and receiving for entire dealership.

* Purchased, displayed and maintained inventory for retail store.

Office Manager/eCommunities Director, Electronic Communities Corp, Bend,

Oregon, 09/1999-04/2006

* Contributed to the design and launch of central Oregon's largest online

community web page www.bend.com

* Posted news and press releases, maintained customer database.

* Designed and sold classified and web page advertisements.

* Managed payroll, assisted in budget projections, performed quarterly

status & expense report.

* Assisted members and advertisers by multi-line phone, online chat, and

email.

Administrative Assistant, Blue Chip Development Company, Bend, Oregon,

06/1998-09/1999

* Executive Administrative Assistant to President/Owner of a financial

software company.

* Scheduled meetings, maintained calendar, and made travel arrangements,

* Conferred with executive staff on operational issues; performed duties of

a highly confidential nature.

* Projects including company's website re-design and performed

functionality tests for web based software.

General Manager, BendNet, Bend, Oregon, 01/1994-6/1998

* Performed all HR functions for company of 20+ employees.

* Managed technicians who assisted customers by phone, live chat, and email

in an ISP Call Center.

* Coordinated company sponsorship of community events.

* Responsible for all payroll, accounts payable and accounts receivable.

EDUCATION

* Certified Personal Trainer - 2002 ACE (American Council on Exercise)

* Central Oregon Community College, Business Administration/Theatre Arts -

Bend, Oregon

* DECA Business/Marketing Training & Internship

MISCELLANEOUS

* Was a disk jockey at a classic rock radio station, The Twins, 98.3 in

Bend, Oregon.

* Appeared on COTV's Good Morning Central Oregon as the show's weekly

certified personal trainer.

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