Technician Analyst

Steve Muhammad

*** ****** ** *** * Cell

***/***-****

Columbus Ohio Email:

M ******@*****.***

43206

SUM MARY

Skilled IT Specialist with extensive hands-on with Hardware and Software experience

maintaining and supporting IT functions, including Desktop support responsibilities.

S trengths include ability to solve daily IT and Desktop support issues for both internal and

external customers. Works well within short deadlines: patient: builds strong alliances with

clients.

Experienced with Microsoft operating systems software, including server, laptops and PCs.

F luent in:

• Lout Notes 8

• Windows XP – 7

• Network Fundamentals

• LAN/WAN

PROFESSIONAL EXPER IENCE:

Nationwide I nsurance

(11/18/03 – 6/1/2009)

Analyst, I T Service Desk

• Connect to internal and external Client workstation via GotoAssist.com,

R emote desktop, remote assistance and resolve hardware and software

issues and install any authorized software from remote applications sever.

• Resolve internal and external Clients LAN/WAN Wired, Wireless, H igh speed,

D ial up, and VPN

r emote connectivity issues.

• Document all technical issues via H P “Peregrine” Service Center.

• Support Windows 2000 and Windows XP operating systems.

• Support Lotus Notes E-mail 5.0 – 8.1.

• Support Palm Pilot hand held devices and One Bridge synch issues.

• Support Blackber ry hand held devices and Blackber ry Enterprise Server

“BES” synch issues.

• Support IB M AS400 Mainframes access issues.

TEKSYSTEMS

Assigned to: BMW Financial Services

Desktop Support Analyst

• Responsible for Upgrading, maintaining, installing, configuring and repairs

of PC’s.

• Relocate and re-image workstations.

• Supporting Windows NT 4.0 and M icrosoft Office.

• Log client issues using Heat Gold M ind application.

• Schedule and verify back-ups using ARC-Serve.

ALTERNAT IVE RESOURCES Corp (ARC)

Assigned to: A.Schuleman, Jones Day, Cleveland Clinic and Sherwin Williams

Desktop Support Analyst

• Responsible for Upgrading, maintaining, installing, configuring and repairs

of PC’s.

• Relocate and re-image workstations.

• Supporting Windows NT 4.0, 98 and M icrosoft Office.

City of Columbus

Desktop Support Analyst / Data Communication Technician I I

• Solve network connectivity issues from the client workstation,

network interface card, network interface cable, block, patch panel, hub and

t o the

f ile server.

• I nstall and manage network operating system Banyan Vines 7.0

• Build and configure dedicated file servers for city agencies.

• Upgrade, maintain, install, configure and repair personal PC’s

• T roubleshooting hardware and software problems on workstations.

• Provide desktop and network support for city agencies.

• Create new accounts and users I D.

• I nstall, maintain MS-DOS, Windows 3.1 and Windows 95.

LD I CORPORAT ION

Field Service Engineer

• Configure maintain and repair IB M, Compaq, AST, DELL, HP, and Macintosh

computers.

• I nstall, configure memory modules, hard drives and Video cards.

• Responsible for deleting, creating partition tables and formatting internal

h ard drives.

• I nstall operating systems, DOS, Windows 3.1 and Macintosh OS 7.0

• I nstall and maintain desktop software.

Cumulus Corporation

Supervisor Memory '"RAM “Department

• Responsible for T raining Electronic Technician’s to troubleshoot, and repair

memory module to component level.

• Responsible for T raining Electronic Technician’s to troubleshoot; and use

computers

as test equipment to make diagnostic analyst to repair, and test memory

modules for personal computers.

• Responsible for T raining Electronic Technician’s to Locate defective

components,

a nd determine if and open or short exist in the circuit board or in a

component.

• Responsible for T raining Electronic Technician’s to use an Oscilloscope and

voltmeter to make diagnostic analysis to find bad signals or components.

• Responsible for T raining Electronic Technician’s to use I nfer red machine to

r emove

defective surface mount IC’s and replace with new I C’s.

C umulus Corporation

Senior Electronic Technician Memory "RAM “Department

• Responsible for t roubleshooting and repai ring memory module to

component level.

• Use computers as test equipment and as a diagnostic tool to repai r and test

memory

modules for personal computers.

• Locate defective components and determine if and open or short exist in

t he circuit board or in a component.

• Using the Oscilloscope and voltmeter as a diagnostic tool, to find bad signals

a nd

components.

• Using I nfer red machine to remove defective surface mount IC’s and replace

w ith

new IC’s.

EDUCAT ION AND PROFESSIONAL DEVELOPMENT

Jane Adams H igh School

Certification from state of Ohio in Computer Repair

U S Naval A School

Electricity and Electronic

UN I TED STATES NAVY

Honorable Discharge

Received: Good conduct Medal

Chicago City College

E nglish & Math

SARCOM Educational Services

Network Administration

Contact this candidate