Sales Customer Service

Lisa M. Dempsey

**** ****** ***** ***** . ***********, Oh 43081 . 419-***-**** .

*********@*****.***

SUMMARY WITH OBJECTIVE

Experienced and highly motivated professional that is detailed oriented

with a proven ability to manage time and multi-task. Seeking a position

with a prominent organization that will utilize and advance my professional

abilities.

EDUCATION

The Ohio State University Lima, OH

September 1998-May

2000

Delphos Saint John High School Delphos, OH

May 1998

EXPERIENCE

Tom Ahl Family of Dealerships Lima, OH

Secretary/Receptionist September 2009-July 2010

. Handles service calls and sets appointments

. Answer multi-line phone and direct to appropriate departments

. Personal secretary to owner manage calendar and appointments

Verizon Wireless Lima, OH

Senior Sales Rep January 2009-September

2009

. Work to achieve and surpass monthly sales quotas

. Assist management in implementing sales goals and initiatives

. Work to promote an organized and professional customer service

environment

Verizon Wireless Lima, OH

Supervisor Corporate Kiosk September

2008-December 2008

. Oversaw all operations of a busy kiosk including the tracking of

inventory, maintenance of records, and various business controls

. Effectively monitored and coached a staff of five employees on a daily

basis

. Organized and prepared a variety of reports for upper management and

other departments including cash, daily sales, and inventory reports

. Worked to achieve and surpass monthly sales quotas on an individual

and kiosk basis

Verizon Wireless Lima, OH

Customer Service and Sales Rep October 2007-August

2008

. Performed daily inventory counts and reported on results

. Organized daily cash packages and sales reports and verified the

accuracy of these reports

. Worked to achieve and surpass sales quotas by having thorough

knowledge of products, services, and plans

. Followed-up with customers to ensure satisfaction

Lima "D" Bros. / The Point Marathon Lima and Delphos, Ohio

Office Manger/Bookkeeper

May 1997-September

2007

. Worked in several capacities such as team member, supervisor, store

manager, and office manager

. Handled the payments and receipts of accounts

. Performed data entry into daily sales, accounts payable, and accounts

receivable journals

. Worked directly with accounting firm via Client Bookkeeping Solutions

ADDITIONAL INFORMATION

. Completed six week training program with Verizon Wireless which

focused on professionalism, sales techniques, and business controls

. Completed the Human Resources College which was developed and

implemented by YUM! Brands, Inc.

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