Customer Service Manager

John C. Hart

**** ****** ******, ********, ** *8744 ( 989-***-****

OBJECTIVE

To obtain a position in a medical office setting where I can employ my

education, organization and problem solving skills to contribute to the

success of your business

EDUCATION AND TRAINING

Davenport University, Caro, MI

Medical and Billing Program Certification - 3.9

United States Military Training, Fort Bragg, NC

Sexual Harassment and Equal Opportunity Seminar

Non Commissioned Officers Academy

SKILLS AND QUALIFICATIONS

Office Manager/Supervisory Skills

. Monitoring, assessment and feedback of individual and department

performance

. Analysis and implementation of new strategies to improve efficiency

. Able to organize and manage all facets in an office setting

. Problem solving and conflict resolution

. Direct supervision of 5 to 15 subordinates

Shipping and Receiving Skills

. Over 15 years experience in shipping and receiving

. Ability to follow guidelines and safety standards

. Organized and detail oriented

. Accurate and timely completion of associated paperwork

Customer Service/Communication Skills

. Over 5 years experience providing direct customer service

. Excellent customer service and interpersonal skills

. Interaction with the public and potential clients at manufacturing trade

shows

. Able to operate multi-line phone systems using professional etiquette

EMPLOYMENT HISTORY

Human Development Commission Office Assistant 2009

Rochester Gear, Clifford, MI Machine Operator 2007

Aero Tek, Auburn Hills, MI Production Worker 2006

Lanesboro Corrections, Lanesboro, NC Corrections Officer

2005

Lapeer Industries, Lapeer, MI Traffic Manager 1996 to 2004

Target Archery Products, Inc Office/Shipping Manager 1991 to

1996

United States Military Combat Engineer 1986 to 1991

ACHIEVEMENTS

National Defense Service Medal - Desert Storm, United States Military

Army Commendation Medal - Company Operations, Germany, United States

Military

Four Army Achievement Medals - United States Military

Good Conduct Medal - In recognition of four years of service, United Stated

Military

Promotion to non-commissioned officer (Sgt. /E-5) - United States Military

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate