Customer Service Office

Andrea K. Pabst

*** *. **** *.

Logan, UT *****

Phone 303-***-****

E-mail ************@*******.***

Objective Utilize strong organization, computer, and communication skills

to ensure a smooth running, coordinated environment as a legal

assistant.

Professional

Experience 06/07 - current Zions Bank Holladay, UT

Teller

Efficiently process customer transactions

While providing outstanding customer service, I achieved "Circle

of Excellence" status for four consecutive quarters

Greet clients and screen telephone calls

Extensive use of 10-key

Account research and maintenance

Daily use of office equipment

04/09 - 02/10 Law Office of Jonny Benson Midvale, UT

Legal Assistant

Provide clerical and administrative support to attorney

Use of software programs to track time and calendar appointments

Responsible for preparation of a variety of legal documents in

immigration, employment, criminal, and family law

Become familiar with legal and court websites used in research

for attorney preparation

Use filings systems to keep client files and online files

organized

Regular use of office equipment (printer, telephones, copy

machine, fax machine, scanner, etc.) to maintain familiarity

Take minutes during meetings

Compose letters to clients and opposing attorneys

Developed professional verbal and written communication skills

Performed computer information back-up on network

05/05 - 01/07 Washington Mutual Bank

Thornton, CO

Senior Intern / Teller

Process customer transactions

Perform clerical duties such as greet clients and answer

telephone

Provide outstanding customer service

10 - Key

Microsoft Office applications (Word, Excel, PowerPoint,

Publisher)

Education 2007 - 2010 LDS Business College Salt Lake

City, UT

AAS Legal Administrative Assisting Degree

Graduated in August of 2009

Executive Assisting Certificate

Graduated in August of 2009

Accounting Certificate

Graduated in April 2010

Software Skills Intermediate training in Microsoft Office applications (Word,

Excel, PowerPoint, Outlook, Access, OneNote)

Word Perfect

Adobe Writer, Adobe InDesign CS3

Windows XP and Windows Vista operating software

QuickBooks

Other Experience 09/2007-12/2007 Law Office of Jonny Benson

Legal Assisting Internship

Gained first-hand introduction to law office setting and

procedures

Prepared legal documents

Recorded business transactions in QuickBooks

2004-2005, and 2006-2007 Horizon High School

Distributive Education Club of America (DECA)

Placed in district competition (Hospitality Services) 04

Competed in state competition (Hospitality Services) 05

Placed in district and state competition (Business Services)

06/07

Community Volunteer for Red Cross Youth Corps, volunteer for Ronald

Activities McDonald House, volunteer for Elms Haven Assisted Living Home,

Zions Bank Paint-a-Thon

Accreditations Blue Ribbon Scholar, National Honor Society, 6 Academic, and 3

Band Letters, National Technical Honor Society

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