Customer Service Project Manager
Resume:
AARON D. GREEN ]
[
Madison Alabama 35758
256-***-**** Contact number
***********@*****.***
Objective: To obtain a professional management position within a private, government, or local agency, where I may acquire
additional knowledge and experience while working. In addition utilizes my skills in executive level management,
financial lending, sales techniques, profit and loss retention and the behavioral field of the social sciences.
Qualified By: 12 years of direct supervisory management integration: healthcare/legal related fields. Financial lending, contract
staffing and start up administration.
PROFESSIONAL EXPERIENCE
Area Manager
May 08 to present
Lyle Professional Consulting
Supervise and manage staff of Intensive In Home counselors/ Clinicians
and office personnel to perform all duties and responsibilities at a high level
Responsible for any and all day to day activities of the Branch, including:
Assigning of new cases, ensure up to date, accurate client file records, maintain
An efficiently run and orderly office
Responsible for recruiting and extensive marketing for potential applicants
Increased productivity of agency within 3 months of employment
Initiate strong public relations, marketing, and networking for the benefit of the company
Monitor of work payroll hours for all staff of Hampton Roads Office
Coordinate approved local community events for clients/families
Daily; Weekly reports to immediate supervisor (CEO)
24 hour on call availability for clinical reviewer, and office staff crisis situations
Branch Manager
Apr 03 to Jan 08
D & D Home Loans Inc.
Develop and Motivate office staff of 15 + Loan Officers to Collect and analyze financial documents
;Acquire and sell various accounts
*Brokerage Liaison between customers and various financial
entities
*Serve and assist in collecting for sales by company president
*Retention specialist on issues of concerns of various clients
*Originate and service wholesale lending to various clients
*Work directly with real estate agents that where in house, to close deals, and qualify potential
customers
*FHA and VA lending guidelines and sales techniques learned
*Originate and sell deals to potential clients regarding residential and commercial properties
*Use customer service skills to help retrieve various types of information in regards to the lending
process
*Work directly with compliance officer to ensure all files are above code
Mortgage Loan Officer
Mar 01 to Apr 03
Access Mortgage, Kod
*Restructure and optimize all clients’ home equity
*Analyze customer’s financial records
*Use interpersonal customer service skills to explain and sell different types of loan products and programs
*Liaison for customers and lending institutions
Staffing Director
Dec 99 to Mar 01
Sterling Medical Corporation
*Sub Contractor for U.S. Government/Contracted Position
*Facilitate all staffing of the Tri Care Prime outpatient clinics
*Responsible for staffing concerns and work schedules for 260+ employees
*Use extensive business management skills to recruit, orient, and train all potential staff in government
protocol & compliance
*Ensure payroll and pay time contract accuracy
*Receive and process all request for time off, sick leave, etc...
*Primary point of contact for all employee work environment issues of concern
*Bi weekly reports to project manager of all work concessions
*Originated, supervised, and scrutinized all scheduling proposals
Assistant Director Transportation/Security
Oct 96 to Nov 99
ABS. Pines Treatment Center
*Ensure the security and safety of all residents, faculty and visitors to the facility
*Supervise all security staff and transportation requisitions
*Coordinate all work schedules, local outings of residents and staff
*Provide support services for all interagency departments
EDUCATION
BACHELORS OF ART IN SOCIOLOGY (concentration in Criminal Law)
Norfolk State University
AARON D. GREEN ]
[
September 10, 2010
SPECIAL SKILLS
Proficient in windows 2007, Point, Byte, and Power Point; Excel and Word 07
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