Sap Project Manager
Resume:
Brett Toler
abk7cf@r.postjobfree.com
Richmond, Va 23220
Overview
. Experienced SAP/ERP Consultant with strong functional and training
knowledge
. 9 years of Functional, Testing, Training (planning and hands-on
delivery), Project Management, and Documentation (creating/recording
scripts \, business processes, and instructional design)experience in ERP
systems
. Excellent experience working with business owners and SMEs to assess
needs and create new, updated core business processes
. Over 5 Full Life Cycles
. SME on broad base of modules (SAP FI (GL, AP, AR) and COPA (Product
Costing, Profitability Analysis, Month-End-Close, Reporting standard and
customized), OTC (SD, AP, AR), IM, WM, and Vistex)
. Strong ability to create and present information to all levels of
management within an organization
. Senior Instructional Designer with broad use of recording tools
(Uperform, Captivate, OnDemand, etc) to both create classes as well as
Work Instructions).
. Experience in Testing in all mentioned modules with use of tools such as
Mercury to create and record scripts.
. SME on broad base of modules (SAP FI (GL, AP, AR) and COPA (Product
Costing,
. Expert in Creation and Managing execution of Training Plan (both
preliminary and final)
. Experienced in resource management, meeting facilitation, coaching and
mentoring, curriculum design, and document design.
. Excellent information-gathering and presentation skills. Strong business
skills and operational savvy
. Superb analytical, problem solving, organizational, and leadership
capabilities; detail oriented
. Outstanding communications skills both written and oral
. Exceptionally strong when working in teams, as well as leadership role
. Post Production Support Expert
. Certified SAP Teir 1 Production Support (Legacy Systems, Microsoft Great
Plains) for the state of North Carolina
. Customer Service oriented; meets or exceeds clients' expectations
. Delivered Instructor Led Training over 5000 end users ranging from
shop floor employees to
Steering Committee Members Primarily focused on FI/COPA and Reporting
(Monthly Cost Runs,
Customized Plant, Profit Center, Cost Center P/L Reports for various
Steering committee functions
such as budgeting and planning)
Career Experience:
Client: American International Group (AIG)
SAP Training Project Manager (December 2009 - Present)
. Created SAP End User Training Plan to train SAP end-users in SAP basic
navigation to in-depth analysis of Asset Accounting/Financial Accounting,
Consolidations, GL financials and logistics processes. Also assessed
training community, locations, and preliminary risks/issues.
. Organized Super-Users Awareness Sessions for each sector.
. Organized the set-up of the UAT testing room (printers, all appropriate
tools installed on laptopns, 20+ LAN lines available, etc) as well as the
logistics involved with testing several areas at the same time.
. Calculated potential man-hours to create 46 ILT/CBT classes ranging from
1 hr ILT SAP Basic Navigation to 29 hour GL Processing class. (assumed up
to 30 Work Instructions to be created in Captivate.
. Created all General Ledger ILT classes (including AR, AP,
Collections/Disbursements, Settlements) using Uperform.
. Calculated number of classes needed for all Instructor Lead, Virtual
Instructor Led, or CBT based on location of training Hubs, and locations of
the majority of the business users.
. Created a preliminary schedule based on number of trainers needed, and
based on project's travel and expense budget
Client: PSS Medical/SAP America
SAP Vistex Documentation Lead (June 2009 - Jul 2009)
. Created BPPs using OnDemand
. Working with SMEs and the functional team to create the new Vistex and
SAP FI Business Processes including AR, AP, Collections/Disbursements,
Settlements), that will be in place for post go-live. JD Edwards will
remain with enough SAP being implemented to take full advantage of the
Chargeback process within Vistex.
. Order to Cash (OTC) SAP process SME
. Extensive use of Captivate for creating training materials (simulations,
Work Instructions, etc)
. Created initial training plan to train SAP end-users
Client: Meggitt PLC
SAP Change Management and Documentation Lead (April 2009 - June 2009)
. Developed classes for and templates for concepts, exercises and course
outlines and assisted in setting up system standards.
. Responsible for developing/updating Service Contract Management, and
Finance classes (GL, AP, AR, COPA, Settlements) courses from initial BPD's
Client: North Carolina Office of the State Controller
BEACON HR/Payroll Project
SAP FI/North Carolina Accounting System Analyst (NCAS) (August 2008 -
February 2009) Raleigh, NC
. Conducting and supporting training for all levels of Beacon TM, OM,
Workflow, PA, and Benefits
. Closely collaborate with project managers & process analysts in
Support functions
. Document FI-CO Configuration Logs as well as Business Process
Procedures
and complete business process procedures
. General Ledger, Accounts Receivable, Accounts Payable, Asset
Accounting, Special Purpose Ledger
. Trained on the North Carolina Accounting System (NCAS) to obtain the
CPE NCAS State Certification for use in the blueprinting stages of the
SAP Financials phase of Beacon, as well as maintain production support
for the existing JD Edwards Enterprise One
. North Carolina Accounting System (NCAS) Expert at:
AP01 - Accounts Payable. AP03 - Accounts Payable Matching, SM01 Agency
System Management
PC01- Procurement Card, DSS-01A - DSS Basics
Client: North Carolina Office of the State Controller
BEACON HR/Payroll Project
BEACON BEST Shared Services "SWAT" Training Team Lead (August 2008 -
November 2008) Raleigh, NC
. With the backing of the North Carolina State Controller, held agency
specific workshops for each agency to transfer knowledge and
accountability to each agency HR Administrator, Leave Administrator
take responsibility for Frequently Asked Questions (FAQ's) called into
BEST Shared Services to help sustain the Beacon HR process long term,
and limit the amount of on-going calls in BEST.
. Conducting and supporting training for all levels of Beacon TM, OM,
Workflow, PA, BI Reporting, and Benefits
. Using my knowledge of SAP FI to help and support the blueprinting
stages of the SAP Financials phase of Beacon.
Client: North Carolina Office of the State Controller
BEACON HR/Payroll Project
North Carolina Accounting System (JD Edwards EnterpriseOne)
NCAS Super User/Trainer (November 2008) Raleigh, NC
. Certified Beacon HR/Payroll instructor for the State of North
Carolina
. Trained end-users on JD Edwards Enterprise (North Carolina
Accounting System (NCAS)
. Obtain the CPE NCAS State Certification for use in the blueprinting
stages of the SAP FI
. Tasks also included updating all the current NCAS training materials
Client: North Carolina Office of the State Controller
BEACON HR/Payroll Project
BEACON Training Solutions Center Team/ Change Management Lead (January 2008
- June 2008) Raleigh, NC
. Ran all aspects of Change Management with all 48 agencies. Communicated
weekly with Team Leads of all 48 agencies on training updates, business
process changes, schedule updates, etc.
Built strong relationship and s great rapport with the Team Leads, SMEs,
and functional consultants . through on-time and accurate communications.
. Developed a very positive reputation and established myself as the "go-to
SME" with all questions involving materials and training questions.
. Worked with Training Solutions Center members, Training Leads, and
Project PMO to improve overall organization and efficiency in the Training
Solutions Center
. Unit Tested various Production planning scripts using Mercury
. LMS Support - Assist users with log-on issues, Support of trainers
(adding students, assuring correct class attendance)
. Daily monitoring of the Training Parking Lot Questions to assure accurate
answers between the Functional team and the end users
. Troubleshooting of SAP GUI Issues
. Conduct Beacon end-user training and navigation for OSC Beacon classes.
. Provide support for ongoing training materials development in SAP
Client: North Carolina Office of the State Controller
BEACON HR/Payroll Project
SAP Training Consultant/Developer (November 2007 - December 2007) Raleigh,
NC
. Served as training materials consultant for Beacon Organizational
Management (OM) Classes
. Developed Concepts, Exercises and Quick Reference Cards for SAP Workflow
Workshop
. Worked with the SMEs and technical resources to obtain all business
information needed for class materials.
. Ability to work in a very dynamic environment with very strict deadlines
. Train the Trainer and End users sessions for SAP Workflow Workshop for
Group I and Group II end users.
. Provided instructor assistance in BI_Reporting courses.
Client: United States Army (Logistics Modernization Program (LMP) /
U.S. Army Material Command (AMC)
SAP Trainer (June - July, 2007) Marlton, NJ
.Served as training consultant for SAP01 (SAP Overview class)
.Provided functional input and SAP guidance to 10 novice SAP end-users.
Client: Teleflex Medical Inc.
SAP Technical Writer/Training Developer (January 2007 - June 2007) Durham,
NC
. Served as a functional and training consultant for SAP FI/CO
implementation of SAP ECC 6.0
. Served as instructional designer and trainer for the FI/CO, FM, Supply
Chain and Master Data groups.
. Used VISTEX and SAP to handle Teleflex Chargeback Process. (Record
supplier chargeback details for the Sales Order for Outbound Delivery and
Billing, Create accruals, Park claims, Reconciliation the claim, Settlement
of claim)
. Order Fulfillment, Procurement
. Expert in Material Master
. Develop software simulations or scenario-based learning materials using
Adobe Captivate
. Product Costing and Material Valuation
. Contract and Profit Center Financial Accounting and Funds Management
. Implementing the new Teleflex Costing Process (Production Line Cost
Center - Direct Labor and Fringes Benefits, Direct Charges (Fixed or
Variable), Allocated Charges from Indirect Cost Centers
. Production Order Processing for Teleflex Medical, SFC Goods Issue, SFC
Confirmation of Activities, SFC Goods Receipt)
. General Ledger Scripts (Accrued and Recurring Entries)
. Created BOM's, Raw Material Costs
. Created Month End Closing Process
. Coordinated User Acceptance Testing workshops on behalf of client
. Worked in the testing of new releases within SAP
. Performed integration testing across FI, CO modules using Solution
Manager
. CLOCO Developed Closing Cockpit Process Functionality for Managerial
Accounting
. Mass Costing Runs Individual and Mass
. Supported the design, construction and implementation phases of system
process development for FI/CO modules
. End-user Train the Trainer and Vistex Production Support for Phase I of
go-live.
Client: Zurich Financial Services
Documentation Specialist (Sept 2006-January 2007) Schaumburg, IL
. Supports the design, construction and implementation phases of system
process development the areas of Collections & Disbursements in 4.72 SAP
Insurance.
. Recommends improvements to training strategy, or process by applying
knowledge of business processes in FI/CO areas.
. Provides design and analysis of business reporting, data structures,
process mapping.
. Worked with the SMEs and technical resources to obtain all business
information needed for technical writing documents.
. Manages procedure standards and naming convention changes.
. Organize Process flows for Legacy systems that will still exist after go-
live.
. Provide input into performance management discussions of project team
members.
. Provide guidance and support for team members.
. Expert Captivate User. Documented 25 transactions within the FSCD
modules,
Payment on Account, Payment Locks, Write-Off Approval, Write Off of Book-to-
Bill Difference, Disbursement, Insufficient Funds / Working Loss Funds,
Account Balance
Client: American International Group (AIG)
SAP Technical Writer (June 2006-Sept 2006) New York, NY
. Worked as a consultant in the areas of Collections & Disbursements, and
FICO, HR Time Management in SAP R/3 4.7
. Developed templates for concepts, exercises and course outlines and
assisted in setting up system standards.
. Responsible for developing/updating course outlines for Collections,
Payments, and HR modules.
. Worked with the SMEs and technical resources to obtain all business
information needed for technical writing documents.
. Worked with SMEs and Change Management team on finalizing and improving
the process flows for GL, HR modules.
. Edited BPPs for accuracy and recording new BPPs using OnDemand authoring
tool. Working on simulations, exercises, quick reference cards and concepts
for Insurance and finance modules.
. Developed simulations using Adobe Captivate
. Developed Concepts, Exercises and Quick Reference Cards for SAP
Navigation.
. Created and Tested BPP's
. Finalized process flows.
. Developed Train the Trainer Strategy
Client: Johns Hopkins University and Johns Hopkins Health System
SAP IM/WM Training Developer (April 2006 - June 2006) Baltimore, MD
. SAP Courseware Developer for Finance, Human Resources/Payoll, and
Purchasing (Supply Chain) and other Sponsored Projects in SAP R/3 4.7
. Worked with the SMEs and technical resources to obtain all business
information needed for technical writing documents.
. Coordinated with Project Manager on all aspects of Change Management
. Development of Web based and Instructor Lead Courseware.
. Courses consist of 10-40 transactions per class
. Key player in the integration between the Training and Functional Team
. Support the Functional Team with the use and application of RWD Infopak
. Expert in creating Parent and Child documents using RWD Infopak
. Responsible for updating Parent Documents Inventory
. Responsible for Coordinating Development Status Updates for all IM roles
. Responsible for Reviewing and Updating Role Definitions with Subject
Matter Experts Input
. Lectora
. Developed simulations using Adobe Captivate
Client: Coors Brewing Co.
SAP HR Functional and Training Consultant (Nov 2005 - April 2006) Elkton,
VA
. Subject Matter Expert (SME) for Time Management
. Analyzed and coordinated the business rules for each cost center with a
manufacturing environment
. Coordinate, schedule and execute application training for implementation
of SAP 4.6C, Human Resources Model, SAP Time Management
. Business process analysis, Planning testing, rollout and post-
implementation support
. Resolve configuration and functional business issues across the various
HR modules
. Worked directly with programmers to correct defects of customized Coors
Human Resources report. We were still using the legacy system for reporting
until we finished a phased go-live with CAT2, time entry in SAP. SAP was
not interpreting the data from the legacy system correctly and we had to
manually correct the data until each employee had an active SAP account
. Provided work direction and guidance to other project personnel. Ensure
accuracy of work of other personnel.
. Worked with the SMEs and technical resources to obtain all business
information needed for technical writing documents.
. Develop curriculum and documentation for training and publication to the
corporate web site for enterprise use. Including Job Aids, Work
Instructions, Checklists, Concept Slides
. Technical Writing for use in On-line Help for continuing training
. Develop data for use in the training environment (RQ1)
. Worked with Production Schedulers, Plant Manager, and Director of Human
Resources to ensure timely execution of primary, secondary, and make up
classes and to resolve and correct project issues with scheduling of
classes, availability of the SME, and lack of communication between the
functional team and the end users
Carpenter Company
SAP Functional Finance Consultant (January 2003- November 2005) Richmond,
VA
. Member of SAP FICO Implementation Team: Head of Training: Product
Costing, Implemented SAP R/3 4.7 CO Module
. Participated in 5 SAP roll-outs: obtained thorough knowledge of SAP,
Carpenter Co. and their products during first roll-out: took over all
aspects of training SAP users during second roll-out: now in coordinating
all aspects of converting chemicals from JD Edwards to SAP cost analysis
for our Richmond, activity rates, product costs
. Worked on a team of 15 people to implement the SAP accounting system into
several Plants across North America and Europe, converting from UNIX
accounting to SAP. 1 of 6 cost accountants.
. First to arrive on new site. Responsible for obtaining the initial data
used in the conversion. Worked with pouring managers, bedding managers,
engineers to assure integrity of data
. Provided detailed explanation of Variance between standards costs in UNIX
on a per board foot basis as compared to what would show in SAP in a per
board foot basis)
. Provided Detailed explanations (% variance which was attributed to labor,
selling and administrative costs) of variances to explain the effect on the
Profit and Loss statement. Enables explanation of drastic changes in pre
and post Profit and Loss statement
. Expert in Creating Materials Master (MM)and Routing Tables for raw
materials in the Bill of Materials (BOM) for each finished goods at each
plant for use at all profit centers.
Times machine, both variable and constant, to load into SAP for capturing
machine costs in Routing Tables
. Perform monthly cost analysis using such tools as legal and profit
values, costing runs, marked costs, and releasing costs, and transfer
prices on all different products within each cost center
. FI (GL) and CO (Product Costing, CCA)
. Work with division accountants and the regional controller in achieving
the most effective cost of products
. On-site for 4 plant go-lives
. Post-production support: Managed, scheduled, and coordinated the first 2
post go-live month end closings/reconciliations for each go-live site
trouble shoot and resolve post roll-out problems that arise
Consulted accounting department on use of General Ledger (FICO)
transactions: month end journal entries: accruals: rebates
. End-User training: Developed user manuals as well as PowerPoint's, and
take-home material for training in a classroom setting as well as developed
materials/scripts for on-the-job training of all customer service employees
and members of the accounting staff as well as the plant manager on how to
use SAP
. Lead Training role for Materials Management process manufacturing
(chemicals): receiving raw materials, receiving finished goods, info
records, purchasing, creating purchase orders, converting purchase orders
. Trained with the Controller/VP of Carpenter on the everyday aspects of
the fixed income and general ledger of a privately held international
chemical manufacturing company
. Established rapport with co-workers as well as new SAP users
. Extensive use of ERP systems including SAP, UNIX and JD Edwards
. Extensive detailed intense work with the Profit and Loss sheet. Worked
independently on 2 projects directly for the CFO. Compiled and compared all
activity rates for each separate machine in each separate plant in a month
long study. Described the effect on depreciation, amount of up time versus
downtime, effect on labor costs and overall plant efficiency
Unpaid Internship:
Merrill Lynch (May 2001-August 2001) Richmond, VA
. Interned under Josh Hederick, Accountant
. Participated in all aspects of accounting, including daily, weekly, and
monthly financial reports
. Assisted with budget and audit preparation
. General bookkeeping
Education:
Concord Law School; (Aug 2007-present)
James Madison University Harrisonburg, Bachelor of Business Administration;
Finance/Acct 2002
Virginia Polytechnic University and State College Blacksburg, VA (August
1998-Jan 2000)
Business and Finance Course Work:
James Madison University
. Use of accounting spreadsheets to conduct market research including
industry analysis
. In a group of 6 peers, developed a comprehensive business plan for a
fictitious
partnership. Used graphics programs, presentation software, data modeling
software, and word processing to present business plan to investors
. Accounting, Real Estate Finance, Money and Capital Markets, Modern
Corporate Finance
. Commercial Banking, Advanced Financial Policy, International Finance,
Economics
Taft Law School
. Graduate law courses centered on obtaining Juris Doctor
Virginia Commonwealth University
Various Graduate-level courses on Management, Project Management
College Athletics:
Virginia Tech Hokies Football (August 1998-Jan 2000)
. Played Offensive Guard/Center
. Earned Iron Hokie honors in 1999 for achievement and dedication in the
athletic performance
Honorable Mention Big East All-Academic, 1999
Extra Activities
. Avid Special Olympics Volunteer
. Real Estate Entrepreneur (BWT Real Estate Holdings, LLC, and "Styles
Salon & Spa" in Richmond, Va)
. Volunteer Middle School Basketball Coach, Bailey Bridge Middle
School, 2008-2009 Chesterfield County
Tournament Champions. 2009-8009 Coach of the Year
Additional Skills:
. Outstanding people skills
. Excellent presentation skills
. Excel at performing multiple tasks at one time in a fast-paced and
dynamic environment
. Very organized, detail-oriented, able to handle pressure of deadlines
Contact this candidate