Customer Service Administrative Assistant

Objective: Seeking a challenging position that will utilize my

experience in administration while allowing opportunities

for personal and professional growth and advancement.

Education: University of Phoenix - Bachelor of Science in Business

Administration

Administrative Skills: * Time Management * Multitasking Skills *

Typing - 65 wpm

* Telephone Courtesy * Customer Service * Advanced

Data Entry Skills

* Microsoft Word/Excel * Internet Research * Outlook E-

mail/Scheduling

Work Experience:

Superior Court of Orange County

Records Clerk/Runner (Volunteer) March 2010 -

May 2010

. Receive file requests for criminal cases; locate and retrieve files

for delivery to appropriate courtrooms for docket; relocate via court

database and return files to shelves.

University of Phoenix

Enrollment Counselor/Graduation Coach October

2007 - July 2009

. Responsible for initiating and maintaining contact with prospective

students from assigned lead list to discuss student needs and explain

educational options; held student meetings appointments to explain

program details and address concerns regarding factors preventing

continuing education.

. Worked with leads to complete applications and additional paperwork

necessary to complete registration and enrollment; scheduled online

workshops and phone appointments to review online campus and classroom

features before start of class.

. Maintained regular contact with enrolled students to gauge progress

through program and address issues or concerns; worked with Academic

and Financial Counselors to encourage students' progress.

Stanbridge College

Admissions Representative (Lead)

September 2005 - August 2007

. Contacted submitted leads from prospective students; met with

interested prospects to explain program details; administered aptitude

tests to ensure minimum standards for enrollment are met.

. Coordinated efforts with Financial Aid department during enrollment

process.

. Promoted to supervisory role for team of up to four Admissions

Representatives; oversaw tracking logs of incoming leads and

prospective students; distributed leads as necessary; conducted team

meetings for updates of current and prospective leads.

. Created Excel spreadsheet that became basis for web-based tracking

system for leads and enrollments in various programs.

Career Placement Officer May

2005 - August 2007

. Responsible for job placement of students graduated from

IT/Networking, Medical Assisting and Business Application Skills

programs; worked with students to develop resumes, cover letters, and

references/salary histories for submittal to prospective employers;

assisted with mock interviews.

. Networked with recruiters and employment agencies to learn about

available positions; submitted resumes for qualified students;

scheduled interviews for students; researched various Internet job

sites for open job positions; used company-specific website for

posting of jobs to bulletin board and resume/cover letter submission.

RehabWest, Inc.

Administrative Assistant

November 2003 - March 2005

. Performed administrative duties for vocational rehabilitation

counselors, including proofreading, editing, and processing monthly

status reports, letters, and other correspondence from rough draft

written reports, verbal instructions and information, and transcribed

audio tapes with the use of a transcription machine.

. Performed data entry, receptionist, file clerk, and mail clerk duties

as necessary.

References: Available upon request.

Contact this candidate