Customer Service Assistant
Resume:
Wakefield Harper
**** ******* ***** *****, ***. *08
Durham, NC 27713
Phone: 919-***-****
abk7b1@r.postjobfree.com
Education
2010: MS in Library Science
School of Information and Library Science at the University of North
Carolina at Chapel Hill.
2007: MA(Hons)
University of Auckland, with first-class honours in history.
2003-2006: University of Auckland, conducted research towards a PhD in
history.
2002: BA(Hons)
University of Auckland, with first-class honours in history.
2002: BSc/BA
University of Auckland, conjoint degree in history and physics.
Work Experience
August 2010-: Freelance writer for Demand Media, creating content for sites
such as eHow, Answerbag, and others.
Answer user-submitted questions on a variety of topics, including business,
legal, and travel queries. Involves complying to editorial guidelines and
thorough internet research.
September 2009-May 2010: Carolina Academic Library Associate in Technical
Services and in Public Services at the Wilson Special Collections Library,
University of North Carolina at Chapel Hill.
Provided reference services via email and in-person to users of the
Southern Historical Collection, University Archives, and Southern Folklife
Collection, including undergraduate and graduate students, faculty,
external researchers and the general public
Encoded and revised EAD finding aids for the Rare Book Collection and the
University Archives
Assisted in processing a major manuscript collection
July-September 2009: Field Experience Intern at the Divinity School Library
at Duke University.
Provided reference services to library patrons: undergraduate and graduate
students, faculty members and the public
Contributed to the instruction program for the Fall Semester, teaching
classes on citation management
Participated in a project to transfer books and serials to off-site storage
Evaluated and revised scanning documentation
September 2008-September 2009: Carolina Academic Library Associate at the
Carolina Digital Library and Archives, University of North Carolina at
Chapel Hill.
Using a variety of scanning technologies, digitized a wide range of
materials for projects and on-demand requests for patrons
Operated the Fujitsu high-speed, sheet-fed scanner to scan around 90,000
pages of Southern Oral History Project transcripts
Investigated the utility of Panoramio (www.panoramio.com) for digital
library projects
January-August 2008: Special Collections Library Assistant at the
University of Auckland Library.
Arranged and described several manuscript and archival collections to
archival standards
Provided reference services to users of the rare book and archival
collections at the University of Auckland, including undergraduate and
graduate students, faculty members, university staff, visiting researchers,
and the general public
Performed general administrative tasks
April-December 2007: ILL Library Assistant at the University of Auckland
Library.
Processed requests for interlibrary loans and ordered materials from
Australasia and beyond
Provided reference services to users of ILL
March 2006-April 2007: Retail Assistant at Whitcoulls in Auckland, New
Zealand.
Customer service in a flagship, downtown book and stationery retailer
Responsibility for the children's and learning and discovery sections
Administrative tasks such as updating the inventory database
Also worked part-time in a Whitcoulls store from December 1997-February
2003
March-December 2003: Teaching Assistant at the History Department,
University of Auckland.
Taught 3-4 groups of around 20 students once a week, graded papers
(subjects included the history of science and global history)
Provided one-on-one assistance with writing to history students during and
outside office hours
Honours and Awards
2008-2010: Carolina Academic Library Associate Fellowship at the University
of North Carolina at Chapel Hill. A highly competitive program that
provides paid, pre-professional graduate assistantships in the library
system along with full funding and career development seminars.
2008-2009: Recipient of the Margaret Ellen Kalp Fellowship, to support
study in the MSLS Program at the University of North Carolina at Chapel
Hill.
2003-2006: University of Auckland Doctoral Scholarship at the University of
Auckland. Provided funding for doctoral research.
Professional Engagement
Fall 2009-Spring 2010: Student representative on the Personnel Committee,
School of Information and Library Sciences. Review faculty applications
for review and promotion, and applications for new positions.
January 2009-present: Member of ATLA (American Theological Library
Association).
November 2009-present: Member of SAA.
2009: Secretary of SCALA, the student branch of the ALA at the University
of North Carolina at Chapel Hill
October 2008-present: Member of ALA and ACRL.
References
Matthew Turi
Manuscripts Reference Librarian
Former supervisor at Southern Historical Collection
CB#3926, Wilson Library
University of North Carolina at Chapel Hill
Chapel Hill, NC 27514-8890
abk7b1@r.postjobfree.com
Nancy Kaiser
Project Archivist
Former supervisor at Southern Historical Collection
CB#3926, Wilson Library
University of North Carolina at Chapel Hill
Chapel Hill, NC 27514-8890
abk7b1@r.postjobfree.com
Rita Van Duinen
(Formerly) Project Management Librarian, Carolina Digital Library and
Archives
Former supervisor for digitization work
CB#3990, Wilson Library
University of North Carolina at Chapel Hill
Chapel Hill, NC 27514-8890
abk7b1@r.postjobfree.com
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