Sales Customer Service
Resume:
Deborah L. Ellington
Dayton, OH 45410-1135
abk78y@r.postjobfree.com
Career Objective
To obtain a position as Sales or Marketing Manager. Emphases in sales,
marketing, promotions, customer relations and administrative
responsibilities.
Professional Experience
Lead direction in sales department for new hotel property, responsible for
all aspects
in the promotion and growth of the hotel. Within 6 months into the position
successfully established several national and local business accounts. Job
responsibilities included cold calls, outside sales, responding to various
lead resources generated at property in a timely manner. Negotiated bids,
wrote proposals, contracts to include groups, convention sales, local and
national business accounts.
Successful track record in sales environments, managerial experience in
apparel and
cosmetic operations. Expertise in marketing, sales and operation space
allocations.
Skilled in all aspects of retail management to include; merchandising,
inventory control,
accounting, employee management and customer service.
Twenty years of experience in customer service. Expertise in handling
customer issues, communicated well with customers and corporate executives.
Accountability and safety of 400 to 600 customers daily. Domestic and
international position.
Television and radio broadcasting experience. News reporting, copy writing
and marketing voiceovers. Familiar with the advertisements standard and
equipment of the
industry.
Employment History
2007 - Present Director of Sales
Hampton Inn & Suites Dayton Airport, Englewood OH
Developed marketing and advertising strategy for new and existing clientele
to stimulate revenue. Negotiated several national and local business
accounts at property which
included; Cooper Tire Industries, GEC/General Electric, Gapi USA, Flight
Options, Polycom, Grange Insurance, Green Tokai and Friendship Village.
Maintained and monitored daily business systems for revenue management,
room inventory, rates, length of stay, set ids for businesses, convention
and group accounts. Sales Director Certification obtained in September/2008
by Hilton Hotels Corporation.
2006 - 2007 Counter Manager, Estee lauder
Macy's Department Store, Dayton Mall; Dayton OH
Representing the corporate image in the beauty industry with the similarity
of an iconic
model. Expanding product in the market. Work collaboratively with corporate
executives
and site management. Establishing business goals, sales, marketing and
merchandising
products. Supervising four employees.
2004 - 2006 Sales Manager
Dillard's Department Stores, Jamestown Mall; Florissant MO
Responsible for 31 sales associates and 4 departments. Manage, network,
recruit and retain associates. Additional duties included scheduling,
merchandising, marketing, sales
and customer relations. Lead division in sales of high-end merchandise .
Initiator and coordinator of special events. Monitored and maintained
company automated business
systems for inventory and account management. Established inventory
reconciliation
process resulting in recovery of accountable merchandise and company
assets.
1978 - 2002 Flight Service Manager and Flight Attendant
Trans World Airlines & American Airlines, St. Louis MO
Domestic and international bonded position. Worked independently and team
atmosphere. Trained with skills to manage and perform multiple tasks.
Coordinated
various aspects of on-board service, maintained safety prevention relative
to industry standards. Directed training to crewmembers in the area of
Homeland Security. Terrorism Scenarios and Situation Evacuations.
1988 - 1990 Broadcast Journalists
WKEF - ABC 22, Dayton OH
Television broadcasting, participation in network editorial and scheduling
of video journalist and reporter assignments. Provided directions on
production of operation to
meet broadcast deadlines.
Education
Certification: Sales Director, Hilton Hotels Corporation, 2008
Certification: Administrative Assistant, 2004
Urban League Business Training Center, St. Louis MO
International College of Broadcasting, Dayton, OH
Associates Degree: Liberal Arts, 1989
License: Federal Communications Commission, 1988
Computer Skills: Microsoft Suite; Word, Excel, PowerPoint and Access
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