Customer Service Director

Robert Ahrens

Contact information: *** Adams St. Olean, NY 14760 . 716-***-**** .

***********@*****.***

Education SUNY Environmental Science and Forestry, Syracuse, NY

Major: Environmental Forest Biology

Skills and Certifications

. Ability to work as a team, as well as independently

. Microsoft Office experience

. Numerous supervisory experiences

. Excellent communicator

. American Red Cross Adult, Child, and Infant CPR/AED for the

professional rescuer

. American Red Cross Standard First Aid

Work Experience

NYS Department of Environmental Conservation, Camp Rushford - Caneadea, NY

2010

Assistant Director

. Responsible for the development of daily camp schedules, staff

schedules, and staff assignments

. Supervised and evaluated camp staff at a residential environmental

education camp.

. Developed and submitted weekly reports on camp operations and the

overall program

. Ensured camp programs functioned smoothly on a daily basis

. Counseled campers and contacted parents if needed

. Maintained positive public relations with DEC operations, sponsors,

parents and the local community

. Fulfilled Director's responsibilities on a weekly basis

NYS Parks and Recreation, Taconic Outdoor Education Center - Cold Spring,

NY 2007-2010

Outdoor Educator

. Led students in grades K-12 in educational, outdoor activities

during State Park public programs

. Supported maintenance staff in various tasks when needed

. Responsible for communicating effectively with director, co-

workers, visiting adults and students

. Facilitated challenge education including Project Adventure, low

and high ropes courses

. Taught approved ecological concepts with day and night hikes

. Planned lessons to meet educational goals of New York State

teaching standards

. Responsible for maintaining a high level of customer service

Crossroads 4 Kids, C5 New England - Ashby, MA

2008-2009

Assistant Director

. Supervised staff and activity areas of specialized summer

residential leadership camp

. Responsible for staff and camper conflict resolution and behavioral

management

. Communicated and planned daily camp events with other staff members

. Planned and carried out daily staff meetings

. Responsible for evaluating staff job performance

. Assumed Director's responsibilities when needed

Trek Leader

2007

. Designed and led overnight backpacking trips for campers ages 12-15

. Facilitated survival and camping skills classes

. Responsible for the safety of 20 campers for the 3 to 5 day trip

Conejo Valley Unified School District-Malibu, CA

2007

Naturalist Instructor

. Designed and implemented grade appropriate lesson plans in

environmental education for school age children

. Provided leadership and assistance during day and evening programs,

including leading campfire activities, night hikes and songs

YMCA of Greater New York, Greenkill Outdoor Education Center- Huguenot, NY

2005 - 2007

Naturalist Instructor

. Led students in grades K-12 in classes of environmental sciences,

outdoor skills, challenge education, and environmental history

. Implemented lesson plans for students of various backgrounds and

outdoor experiences

. Provided structured recreational activities, night walks, campfire

programs, dining hall supervision and overnight cabin supervision as

needed

. Assisted in program delivery for weekend retreat groups of all ages

. Performed other duties as needed during summer camp

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