Customer Service Manager
Resume:
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Jessyca Harper
Apple Valley, Ca 92308
abk776@r.postjobfree.com
Objective
To obtain a position in the field of administrative support,where I can utilize my diversified skills, knowledge and
expertise to service the customer and to become a great asset to a successful company.
Employment
April 2003 to November 2003- Wells Fargo Home mortgage- Loan Processor
Processed loan documents, cancelled loans, placed calls to clients, input data into the computer, faxed
paper work, made copies, filed paper work, and answered multi- line switch board
August 2004 to February 2006-JcPenny’s Styling Salon- Hair designer
Customer service and customer satisfaction, beautification and care of hair, answered multiple phone lines,
transferred calls to other departments in the store, appointment setting and data entry, cash handling, opening and
closing the cash register while maintaining a particular balance and also selling of products pertaining to the
customers needs
June 2006 to present- Fantastic Sams’
Specialize in hair care and customer service, selling of products pertaining to the customers needs, data
entry into a computer database, cash and credit card handling. Answering phones, setting appointments,
faxing,coping and filing paperwork. Assist with ordering and keeping track of store supplies . Responsible for opening
and closing the store.
Education
Graduated from Excelsior high school in Victorville, Ca with a 3.8 G.P.A
Graduated from Victor Valley Beauty College in 2003 and obtained a license in cosmetology.
West Coast University- Graduated in April 2010 with Associate of Science in Health Care Administration
Computer Knowledge
Microsoft, Excel, Power Point,Word Perfect and Word processor, typing 40 to 45 WPM .
Refrences
Jodi Renteria- Manager Fantastic Sams- 760-***-****
Michael Graham- Owner Fantastic Sams 310-***-****
Racheal Ramirez- 760-***-****
Lindsey Jarman- 760-***-****
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