Customer Service Sales
Resume:
Dianna L. Robertson
Wyoming MI 49509
Customer Service Coordinator
Accomplished experience as Customer Service Coordinator working in high
volume calls and intricate problem solving inquiries. Proven successful
Customer Service Associate and complemented with 10 plus years of
professionalism.
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Windows - MS Office - Excel - Outlook - AS400 - Qik - Khameleon - Access
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Professional Experience
Hekman Furniture, Zeeland MI - 2007 to present
Customer
Service Order Management for Contract Division. Single person department
which processed all CS inquires and order functions with extreme
flexibility. Inbound/outbound phones, data entry, dealer resolution.
Instrumental in assisting Sales and Admin. which achieved forecast plan.
Division generated over 2 mil in sales with a 35% increase during 2009.
Continued 2010 increase in sales 50 %. May 2010 record booked orders and
August record shipped dollars since Division was created. Received 2 awards
for CS Satisfaction.
Workplace Resource/HMI, Jacksonville FL - 2006 to 2007
Project Coordinator for a multimillion dollar, Herman Miller dealership.
Effectively coordinated order inception to installation complete. Assist
with punch list and damages. Support to Sales and End User.
American Seating Company, Grand Rapids MI - 1997 to 2005
Order Administrator for the Office Furniture Division. Responsible for
North East territory which was the foundation of the office furniture
revenues. Four of nine, GOLD (high dollar volumes) dealers were located in
NY, NJ and DC. Successfully completed several "I Got It Awards". Assisted
dealers and sales.
* Sales/Dealer Support * Order Management *
Expediting/Tracking * Billing *
MS Products * Customer Service Phones *
Quotations/Performa * Problem Solving * Self
Motivated
Farmers Insurance, Caledonia MI -2007
Customer Service
Associate for inbound high volume call center. Provided coverage,
liability and pricing information to policy holders. Arranged vehicle
pickup and repair orders. Recommended for the WOW Factor Award. Certified
Adjuster.
Earlier Career Development - Dennen Steel, Administrative Assistant
Food Service Management
Education
Grand Rapids
Community College - Associates in Arts
Fort Hays State University - BA in
2011
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