Customer Service Human Resources

Katherine S. Duncan

**** **** ****** *****

Dunlap, IL 61525

*********.******.*@*****.***

309-***-****

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OBJECTIVE Obtain a position with an emphasis on Human Resources where I

can maximize my extensive customer service experience and

business degree in a challenging atmosphere to achieve team

goals.

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EDUCATION Illinois State University, Normal, IL

Bachelors of Science in Human Resource Management, Aug

2010

Minor in Organizational Leadership, Aug 2010

International Business Study, University of the West of

England

May 2010-June 2010

. Planning international product launch strategies

. Experiencing differences in world economies

. Gaining awareness of intercultural communication

EXPERIENCE American Eagle Outfitters, Bloomington, IL

(Aug 07-Present) Lead Cashier

Employee of the Month, April 2008

. Training and mentoring new cashiers and associates

. Leading teams for mark-downs and marketing changes

. Updating and designing merchandise displays

Old Chicago Bar and Grill, Peoria, IL

(June 10-Present) Server

. Greeting guests and presenting food and drink specials

. Managing multiple guest requests simultaneously

. Working as a teammate to run food and clean tables

(Oct 08-May 10) ISU Credit Union, Normal, IL

Member Service Representative

. Designing new procedures to compliment expansion

. Training new employees on systems and policies

. Opening new accounts and processing background reports

(May 09-Aug 09) Home Sweet Home Ministries, Bloomington, IL

Human Resources Intern-Unpaid

. Assessing applications and conducting interviews

. Modifying job descriptions to accurately reflect job

demands

. Updating personnel files

COMPETENCIES Word, PowerPoint, Excel, Access, OneNote, Outlook

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