Customer Service Quality Control

Valerie A. Romero

*** ******** **.

Bernalillo, NM 87004

505-***-****

**************@*****.***

Objective:

I am seeking a challenging full-time position with an advanced

technology that meets or exceeds the industry's performance standards.

Education:

TVI/CNM Business Management/CIS Exp

Grad Date Aug 2010

Skills:

. Implemented MRP system to ensure materials and products are

available for production and delivery to customers.

. Plan manufacturing activities, delivery of customer schedules

and purchasing activities.

. Electrical and Mechanical background for prototyping, production

and test/tune support.

. Maintained ISO 9000 standards for quality control processes.

. Manufacturing BOM for a final product.

. Documented, implemented, maintained and supported a variety of

applications.

. Interfaced with process engineer to manufacture new products.

. Monitored/Operated systems to process required data.

. Conducted set-up/calibration for test-tune equipment.

. Clean room experience

. Soldering/Asymtek

. Load/Unload Furnace

. Proficiency in gathering, analyzing and interpreting data.

. Inventory/Warehouse/Purchasing/Shipping/Receiving

. Reworked RF filters utilizing a dremel to ensure filters met

customers required specifications.

. Inbound calls from new or existing customers to activate or

update accounts.

. Interfaced with customers to identify needs, field questions and

facilitate sales.

. Collaborated with Customer Care Manager to create strategic

plans to enhance customer satisfaction.

. Consistently provided first-rate service, while tactfully

resolving sensitive issues.

. EXCELLENT Customer Service.

. General Administrative work including typing, filing, telephone

and record keeping.

Experience:

CTS Wireless Components Engineering Tech.

July 2005-Apr 2007

America On-line Customer Care Rep. May

2004-July 2005

Motorola/CTS Wireless Production/Laser Tech.

June 1994-June 2002

Software:

. Microsoft Word/Office

. Outlook

. Excel

. Access

. Publisher

. PowerPoint

. QuickBooks

**References available upon request**

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