Customer Service Manager

Location:

Posted:

September 13, 2010

Randy Usko

Objective

Execute my new company's objectives while increasing my knowledge base and earning

potential

Experience

May 2004 - Pella Window Company/Gunton Corp. Columbus, Ohio

Current

Trade Sales Representative (Remodeling/Replacement)

Develop & maintain $1.2 million account base consisting of builders and contractors

Devise strategies, proposals and contracts generated from blue print drawings

Field measure single and multi-family dwellings for window replacements

Certified Shadow trainer for Jr. Sales associates

Feb 2003 - May Nida Lighting Company Columbus, Ohio

2004

Major Accounts Manager

Sell specialty lighting to cities, corporations, private organizations and consumers

Developed regional manufacturers rep program

Oversee local home improvement vendors for special order items

Nov 2001 - Feb Alside Supply Inc. Columbus, Ohio

2003

Operations Manager

Oversee and implement all operations for 18 million dollar per year supply center

Maintain inventory monthly through cycle counts

Collect and apply all receivables as well as accounts payables

Logistics responsibility including routing delivery trucks as well as incoming freight

deliveries

June 1997 - Oct Capital Lighting Inc. Columbus, Ohio

2001

Customer Service Supervisor

Point of contact for builders, electricians, subcontractors and home owners

Maintain client vendor relationship with lighting manufacturers regarding product

availability

Support sales department with residential, commercial & institutional clients in

showroom

Performed field service and repairs

Education

Glenville State College - Business Administration

Mount Union College - Business Administration / Urban Studies

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