Customer Service Training

Danella Armstrong

*** ******** ** ***. ** Glen Burnie, MD* 240-***-****

abk72x@r.postjobfree.com

Objective

To obtain employment in a setting where I will be able to utilize the

skills I have learned through my educational and work experiences.

Education

Salisbury University

Salisbury, MD

B.S. Exercise Science

Summa cum Laude - May 24, 2007

Personal Trainer April 2010 - Present

Bally Total Fitness Glen

Burnie, MD

~ Instruct clients on proper use of exercise machines and proper form

~Schedule new members for personal training sessions

~ Train clients using unique program to fit their fitness goals

~ Light Facility maintenance and cleaning

~Customer Service

Human Resource Manager/Training Coordinator Oct. 2009 -

Present

Living Sans Frontieres, Inc. Baltimore, MD

~ Process new applicants/ Interview and hire new employees

~ Enforce disciplinary action (including warnings, suspension, termination)

~ Maintain HR and training files

~ Register staff for training

~Complete Orientation with new hires

~Create and distribute memos to direct care and administrative staff

~Schedule administrative meetings

~ Distribute paychecks

~ Supervise agency secretary

DDA Training Coordinator May 2009 -

Oct. 2009

Center for Social Change Elkridge,

MD

~ Schedule and teach DDA mandated (OSHA, Aging, Fundamental Rights, etc)

and DHR Children's training to current and new employees

~ Create training presentations on Microsoft PowerPoint for training

classes

~ Teach course material to class of 8-15 staff

~ Maintain training database

~ Register new and current staff for training

~ Monitor staff to make sure certifications are current

Coordinator of Special Programs July 2008 -

May 2009

Worcester County Health Department/DDA Snow Hill, MD

~ Manage case load of 75+ adults and children with developmental

disabilities

~ Locate resources to assist the families with current and future needs

~ Attend meetings as an advocate for consumer rights

~ Create and approve individual plans

~ Lead small group activities with 4-7 children with developmental

disabilities between ages 12 and 17

Contractual Special Education Teacher/ Substitute teacher January

2008 - June 2008

Wicomico County Board of Education

~ Assist Special Education Teacher in classroom for children with emotional

disturbance

~ One-on-one assistance for students with academic activities

~ Lead classroom activities with other teachers

~ Escort children to integrated classroom and monitor behavior

Therapeutic Behavioral Aide/ Residential Counselor/Aide June 2007 -

May 2009

Dove Pointe, Inc.

Salisbury, MD

~ Childcare provider for developmentally disabled children Dove Pointe

Children's Services/therapeutic integrion program and summer camp

~ In home respite care for an autistic child

~ Assist with the planning and implementation of behavior goals for a child

with autism

~ Academic therapy

~ Medication Administration/Performing delegated nursing tasks for chronic,

ongoing healthcare, special diets, etc.

~ Assist with maintaining normal quality of life for developmentally

disabled adults/implement individual plan

Personal Trainer June 2007 - December 2007

Delmarva Bariatric Fitness Center Salisbury, MD

~ Consult with patients about proper exercises before and after surgery

~ Personal training via equipment orientations and exercise prescriptions

~ Facility maintenance and cleaning

Intern January 2007-April

2007

U.S. House of Representatives, House Staff Fitness Center

Washington, DC

~ Equipment orientations and exercise prescriptions

~ Facility maintenance and cleaning

~ Accept and process new membership applications

~ Plan, market, and implement health fitness incentive programs

Telephone Interviewer January 2007 - May

2007

Westat Rockville,

MD

~Conduct telephone interviews on behalf of the EPA to register individuals

for EPA test and clean program

~Conduct outbound telephone interviews

~Random dialing/CATI computer system

~Answer inbound calls for helpdesk

Receptionist June 2006 -

August 2006

1st Metropolitan Mortgage

Rockville, MD

~ Answer multi line telephone for staff of 35+

~ Distribute refinancing inquiries to mortgage advisors and maintain record

of selected advisors

Photographer/ Sales Associate March 2003 -

July 2006

Sears Portrait Studio/ CPI Corporation

Bethesda, MD

~ Trained to use specialized digital camera equipment

~ Listen to client's expectations and advise staging, set-up, and special

lighting

~ Edit and transfer photos into computer program, review photos and discuss

pricing options with clients

~ Trained new staff

Computer Skills: ~ Microsoft Word ~ Microsoft Excel

~ Microsoft PowerPoint ~ Typing Speed: 53 wpm

Certifications/License: ~ CPR/AED ~ Certified Medication

Technician ~First Aid

Activities/Memberships: Wicomico Mentoring Program 2007-2008, Salisbury

University Step Team Captain September 2004 - September 2006, Vice

President of Sophomore class student council September 2000-June 2001

Professional References

Mr. Michael Charlton - Wicomico Middle School Vice Principal

635 E Main St Salisbury, MD 21804. Phone: 410-***-****

abk72x@r.postjobfree.com

Relationship: Previous Supervisor (Wicomico Middle School)

Dedra Parsons - Wicomico Middle School Paraprofessional

635 E Main St Salisbury, MD 21804. Phone: 443-***-****

abk72x@r.postjobfree.com

Relationship: Previous Coworker (Wicomico Middle School)

Daphni McRann - Arc of Baltimore

7215 York Road, Baltimore, MD 21212 Phone: 443-***-****

abk72x@r.postjobfree.com

Relationship: Previous Supervisor (Center for Social Change)

Pauline Pullen - Living Sans Frontieres, Inc.

6326 Security Blvd. Ste. 100, Woodlawn MD 21207 Phone: 443-***-****

abk72x@r.postjobfree.com

Relationship: Supervisor

Contact this candidate