Customer Service Manager
Resume:
William Spence
Chester, Virginia 23831
Home: 804-***-****
Cell: 804-***-****
abk72m@r.postjobfree.com
EDUCATION:
ECPI Technical College, Moorefield Campus (09/06/2005 - 04/11/2007)
Richmond, Virginia
Degree: Associates of Applied Science; Major: Information Technology/Web
Design
Performed work using multimedia development incorporating Japanese
animation and music to design and develop video. Planned administrative
setup for preparation of future development of computer based products.
Used various operating systems to ensure computer worked according to
specifications.
WORK EXPERIENCE:
Virginia Lottery (06/14/2009 - present) -Help Desk / Retailer Support /
Special Events Associate, Richmond, Virginia
Supervisor: A.C. Whitlow - 804-***-**** Contact: Yes; Salary: $16.00 per
hour.
Duties: Perform Help Desk assistance to retailers across Virginia to
correct identified issues and provide resolution. Enter defective tickets
into two systems in order for retailers to receive credit back for those
tickets. Help Sales Representatives with questions about their VPN
connections. Travel to events across the Commonwealth of Virginia to
participate in giving great customer service and letting customers know
what the Lottery is doing for public schools. Work with a team to setup
event trailers. Sell Virginia Lottery tickets to customers and distribute
prizes to individuals.
Circuit City Corporation (09/14/2008 - 03/08/2009) - Tech/Sales Associate,
Midlothian, Virginia
Supervisor: Brian Mitchell - 804-***-****; Contact: Yes; Salary: $9.50
per hour, 35-40 hours/week
Duties: Acting Manager on-duty in various occasions. Install software,
hardware, perform trouble-shooting techniques/resolutions, and remove
viruses. Assist customers in their buying decision of computer hardware and
software. Aid in location of items for customers. Direct customer issues to
appropriate personnel for resolution; and use planograms to facilitate the
layout of computer hardware. Work in computers/imaging, merchandise,
entertainment and car/mobile audio sections. Trained other associates in
imaging department and provide instruction to customers in usage of
cameras, camcorders, and computers.
Carney, Inc. (05/19/08 - 08/29/08) - Digital Artist/Quality Assurance
Internship, Alexandria, Virginia.
Supervisor: John Low - 703-***-****, Contact: Yes; Salary: $10.00 per
hour, 40 hours/week
Duties: Worked on courseware for federal government agencies: Federal
Aviation Administration (FAA), Headquarters, Department of Defense,
Department of the Navy, and Defense Security Service Academy. Updated flash
files to reflect storyboards. Designed, developed and presented report on
Mobile Learning and the Industry to organizational membership (Digital
Artist and Leadership). Reviewed courseware for the correctness of
information, graphics, audio narration and playability according to
contractual requirements. Updated organizations web site including banner
and information on Omni and Horizon Interactive Award programs.
(http://www.teamcarney.com/)
Circuit City Corporation (08/01/2006 - 05/14/08) - Tech/Sales Associate,
Midlothian, Virginia
Supervisor: Brian Phillips - 804-***-****; Contact: Yes; Salary: $9.50
per hour, 35-40 hours/week
Duties: Acting Manager on-duty in various occasions. Install software,
hardware, perform trouble-shooting techniques/resolutions, and remove
viruses. Assist customers in their buying decision of computer hardware and
software. Aid in location of items for customers. Direct customer issues to
appropriate personnel for resolution; and use planograms to facilitate the
layout of computer hardware. Work in computers/imaging, merchandise,
entertainment and car/mobile audio sections. Trained other associates in
imaging department and provide instruction to customers in usage of
cameras, camcorders, and computers.
UPS Customer Center (08/01/2005 - 08/01/2006) - Truck Un-loader, Richmond,
Virginia
Supervisor: Jason Hill - 804- 743-8456; Contact: Yes; Salary: $9.00 per
hour, 25 hours/week
Duties: Unload trucks; receive, check and bag packages according to zip
code locations to ensure packages are delivered to the correct
area(s)/addresses in a timely manner. Required attention to detail
especially zip codes to sort mail.
ADDITIONAL INFORMATION:
COMPUTER/SOFTWARE SKILLS
Microsoft Office Professional (Excel, PowerPoint, Word, Access), HTML,
DHTML, XML, Visual Basic [limits], and Macromedia Director, Dreamweaver and
Flash. Some C, C++, VB.Net programming. Used Macromedia Breeze in work
environment for e-Learning. Used Adobe Photoshop 6.0, and Photoshop CS2,
QuickTime, MediaPlayer and Real Player, Autodesk 3ds Max (Basic) and Maya,
Camtasia. Typing Speed: 50 words per minute (wpm)
Presently designing background graphics/art work using Bryce version 6.1
and DAZ 1.7 software. Bryce is a 3D modeling, rendering and animation
program specializing in fractal landscapes. DAZ is used for design and
development of 3D Avatars. Designed and developed virtual website for Black
Data Processing Association (BDPA) and local church.
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