Jesse Fairhurst

***** ** *** ***

Cochranton, Pa 16314

PH: 614-***-****

Email: abk72k@r.postjobfree.com

objective

My objective is to obtain a position with a reputable

company in the customer service industry that offers me

an opportunity to utilize my customer service skills

and experiences, and will provide long-term

opportunities for personal and professional growth.

SKILLS

Strong ability to multi-task

Experienced at call-taking

Proficient with Microsoft Office Programs

Ability to type 70+ wpm

Strong communication skills

Ability to take accurate phone messages and deliver

messages promptly

Customer Service- Leadership abilities, Problem

Solving, Dispute Resolution

Extensive Cash-handling experience

Proficient with numbers

Detail-oriented and self-motivated

Experience

2010-2010 Chase Bank

Columbus, Ohio

Collector

Received inbound calls and made outbound calls

Worked with customers to make payment arrangements for

money owed

Used negotiation tactics to overcome customer

objections

Maintained positive inbound and outbound call times

Educated customers on bank policies and procedures

Successfully navigated on the computer while speaking

with the customer on the phone

2008-2009 Medco Health

Dublin, Ohio

Customer Service Representative

Answered customer calls and responded to all questions

and concerns

Assisted customers with placing their orders

Educated customers about their prescription coverage

Worked with highly sensitive medical records

Maintained a positive quality score

Maintained a positive handle time and wrap time

Successfully completed magic training

Successfully navigated on the computer while speaking

with the customer on the phone

2007-2008 National City Bank

Columbus, Ohio

Customer Service Representative/Teller

Processed bank transactions accurately and efficiently

Operated and balanced a cash drawer daily

Resolved issues that customers had with their accounts

Referred bank products to new and existing customers

Filed bank records and proof work properly

Fraud detection

Met monthly sales goals

Operated fax, copy machine, printer, computer, and

phone

2006-2007 Home Depot

Westerville, Ohio

Sales Associate

Answered all customer questions about specific products

Helped customers with their purchase decisions

Stocked shelves with merchandise

Cut lumber at the customers request

Operated various equipment including a forklift

Explained benefits of Home Depot credit card

Education

2005 Piper High School

Sunrise, Florida

Graduated in 2005 with a 4.0 GPA

Current Columbus State Community College

Columbus, Ohio

Pursuing associates degree in Finance

Dean's List Summer 2009

abk72k@r.postjobfree.com

23370 US Hwy 322 . cochranton, pa . 614-***-****

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