Sales Customer Service

Alicia S. Brown

**** ******* **** 402-***-**** (m)

Seward, Nebraska 68434 402-***-**** (h)

abk72a@r.postjobfree.com

PROFILE

. Sales Professional with 12 years in outstanding Healthcare Sales that

includes hospice management, durable medical equipment (DME), and

pharmaceuticals.

. Top producer, recognized for delivering bottom-line results as #1

performer for five consecutive years.

. Win customer loyalty and referrals by utilizing consultative sales,

identifying customer needs through active listening, education, and

consistent follow-through.

. Support corporate goals and objectives by developing strong, detailed

sales and marketing plans and executing those plans daily, weekly, and

monthly to ensure successful outcomes.

. Exceptional communicator, presenter, and trainer, able to interact

effectively with highly educated, key decision makers.

. Proficient in Word, Excel, PowerPoint, Outlook, Pages, and Numbers.

PROFESSIONAL EXPERIENCE

ASERACARE HOSPICE, York, NE 2004 - Present

Senior Provider Relations Manager

. Successfully rebranded company despite stringent budget, building

agency from eight to 130 patients as one of top five Provider

Relations Managers (PRM) in the nation.

. Ranked #1 PRM in the nation in 2007 and 2009; being groomed for

Regional Sales Director.

. Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past

five years, while maintaining growth in Eastern and Central Nebraska

by personally servicing territory of 18 counties.

. Build rapport with key referral sources, coordinating with

approximately 65 medical directors, nurses, CNAs, medical records

clerks, social workers, and bereavement counselors, providing

training, issue resolution, and follow-up support while remaining

within budget.

. Develop, plan, and present CEU in-service trainings through Iowa

Western University to all referral sources, educating people about

death, dying, hospice benefits and end-of-life care both in person and

through webinars.

. Manage and coach team of about 20 salespeople, providing marketing and

strategic sales tools.

. Responded to market need by building marketing tool that became

company's main brochure.

. Establish annual, monthly, weekly, and daily goals, keeping daily log

of business sources, contacts, and leads, consistently following up

with hand-written thank-you notes and calls.

. Address problems, resolutions, wins, and marketing tips with weekly

conference calls for region; report sales numbers both daily and

weekly.

APRIA HEALTHCARE, Lancaster and Palmdale, CA 2002 - 2003

Senior Account Executive

< Achieved #1 ranking Salesperson in Southern California Region within

five months.

< Developed managed care contracts throughout California.

LINCARE HEALTHCARE, Bakersfield, CA 1999 - 2002

Sales and Marketing Manager

< Earned ranking of #1 in West Region, maintaining 300 accounts while

developing new accounts.

< Worked on managed care contracting.

SALTER LABS, Arvin, CA 1998 - 1999

Marketing

< Sold product to new accounts and updated them on new product line.

< Expertly solved customer service issues.

EDUCATION

Bachelor of Science, California State, CA

~ Political Science

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