Customer Service Administrative Assistant

Jennifer Cree

*** ****** ***. ******, ** ***** 765-***-****

*************@*****.***

Objective

An Administrative Assistant position in an award winning company that will

allow me to utilize my education, experience and skills.

Profile

Bachelor of Arts in Business with substantial experience in a wide range of

clerical and administrative areas.

. Clerical/Customer Service Skills

. Analytical/Research Skills

. Communication Skills

. Computer Skills

Relevant Experience

Customer Service

. Provided outstanding customer service in all job settings, including

retail as well as account receivables/collections settings.

. Achieved numerous commendations and awards for providing outstanding

customer service.

. Helped customers with payment arrangements, checked out their

grocery/retail orders, and answered any questions.

Legal/Clerical Administration and Support

. Provided legal and clerical support in different types of

environments.

. Processed documents for small claim filings.

. Received and recorded payments for traffic tickets, small claims, and

criminal cases.

. Typed garnishment orders.

. Received filings on judgments for release.

. Input orders requesting warrants and recalled them when necessary.

. Operated multi-line switchboard.

. Distributed employment applications.

. Daily processed incoming and outgoing mail.

. Distributed administrative employee payroll checks.

. Maintained employee attendance records and processed vacation

requests.

. Provided additional support to all department functions as needed.

. Prepared legal documents from dictation tapes.

. Processed invoices which needed to be crosschecked with purchases

orders.

Flexibility/Adaptability/Managing Multiple Priorities

. Flexible team player who thrives in environments requiring ability to

effectively prioritize and juggle multiple concurrent projects.

. Participated in several team-oriented projects throughout the years as

a college student as well as during other employment.

. Adapted to various changes in policies when company was merged with

another company.

. Took initiative to learn and showed flexibility as employer changed

computer software.

Work History

Impact Study Team, Goshen College, Goshen, IN

May 2010-Present

Student Assistant, Goshen College Development Office, Goshen, IN

Sept. 2008- June 2009

Men's Basketball Manager, Goshen College, Goshen, IN

Oct. 2009-Mar. 2010

Administrative Assistant, Keszei CPA, Goshen, IN

Jan. 2008-Apr. 2008

Legal Assistant, Elkhart County Government, Goshen, IN

Oct. 2005- Nov. 2007

Accounts Receivables Clerk, Verizon, Westfield, IN

April 1999 - Sept. 2003

Customer Service Manager/Cashier, Wal-Mart/Cub Foods, Kokomo, IN

Jun. 1995 - Oct. 1998

Education and Training

Bachelor of Arts in Business

Goshen College, Goshen, IN 2010

Associate of Applied Science in Office Administration

Ivy Tech Community College, South Bend, IN

2007

Awards

. Dean's List - 2005, 2006, and 2007 - Ivy Tech Community College.

. Commendations for outstanding customer service, Verizon.

. Awards for scoring 100% on customer feedback surveys, Verizon.

. Most Valuable Player Awards, Verizon.

. 2007 POWER Runner-up Scholarship winner.

. Taylor High School Sellers Scholarship Winner - 2007, 2008, 2009

. Keasey Memorial Scholarship

. Arthur Smith Scholarship

References

Furnished upon request

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