Customer Service Sales

R osemary Mcgough

** ********* ***

American Canyon, CA 94503

Phone: 707-***-**** - E-mail: abk70k@r.postjobfree.com

OBJECT IVE: Looking for a position in Office Management/Administration

SUM MARY OF QUAL I F ICAT IONS

• An experienced professional with over 10 combined years of customer service, administrative

and accounting expertise

• Three years experience working directly with accounts payable/receivable and bank

reconciliations

• Proficient i n Word, Excel, Power Point, Access, QuickBooks, and Ten Key

E DUCAT ION

Heald College, Concord, Ca F ebrua ry 2009

t h ru July 2010

Associates of Applied Science Degree in Business Administration with emphasis in Accounting

• Director’s Award Recipient

• President’s Award Recipient

PROFESSIONAL EXPER IENCE

United Rentals, N apa, CA J an 2004 to Jan.

2009

Branch Administrator/Accounting Assistant

• Utilized proprietary software to process payroll for approximately 20-25 employees

• Processed hiring documents including: I-9’s W-4’s, insurance forms and more

• Troubleshot and resolved payroll, HR, customer service and customer billing issues

• Cultivated and maintained excellent business relationships that resulted in customer loyalty

and referrals for new accounts

• Personally resolved 95% of billing issues without need for escalation

• Account payables/receivables

West America Bank, Calistoga, CA

2001 – 2003

Teller

• Regularly awarded paid days off and other bonuses for consistently meeting referrals goals on

opening new accounts

• Int roduced work processes that improved efficiency in activities

• Assisted clients with their banking needs

• Diligent and target oriented approach

Staples, N apa, CA 2000 -

2001

Customer Service Associate

• Assisted customers when needed on the sales f loor

• In charge of making special orders for office supplies

• Setup new displays to promote new product sales

Contact this candidate