Customer Service Sales
Resume:
Cinda B. Heselden
Columbus Ohio 43204
*********@*****.***
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Customer Service Rep / 20+ years experience in various aspects of Customer Service
Conscientious, professional customer rep offering:
20+ years in providing exceptional customer service to wholesalers, distributors and retailers.
A strong commitment to building productive relationships between customers, customer service and
sales, in order to resolve complex issues and win customer loyalty.
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Experience
Senior Customer Service Representative
2/2007 - 6/2009, Elmer’s Products, Columbus OH
Handled customer, sales, production and distribution inquires. Calmed angry customers, repaired trust issues,
located resources to resolve problems for the best possible outcome. Worked daily with internal partners in
accounting, sales force, operations and consumer affairs department. Keyed orders when needed.
Key Accomplishments:
Managed a high-volume workload within a deadline driven environment. Resolved hundreds of inquires in
any given week and consistently met performance goals in all areas (speed, accuracy, volume). Followed
orders from entry to shipping and tracking if needed.
Helped in meeting company goals in processing and releasing orders each month
Worked with sales force on major accounts to implement the proper terms and pricing for orders to ship on
time to avoid fines.
Worked extremely well with co workers and sales reps.
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Customer Service Representative
4/1997 - 2/2007, Franklin International, Columbus OH
Handled incoming calls from customers, sales production and distribution. Processed orders from entry to
shipping for an assigned territory as well as Key Accounts such as Home Depot. Also handled Canada
including NAFTA. Calmed angry customers. Worked with internal partners in accounting, sales and
operations. Great team player.
Key Accomplishments:
Processed a large volume of orders on a daily basis while maintaining 98% accuracy as well as on time
shipping.
Earned the privilege of representing Franklin International at tradeshows which involved pricing, keying the
orders at the show as well as speaking with customer and sales reps.
Developed excellent relationships with customers, sales rep and co workers.
Involved with underprivileged children during the annual National Kid’s Night Out.
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Credit Administrator
4/1995 - 12/1996, Borden Inc., Columbus OH
Reviewed orders, collected credit data in order to base credit approval/decline decisions.
Worked with customers and customer service to resolve unsupported, supported, disallowed deductions and
other related receivable issues.
Key Accomplishments:
Maintained a receivable of approximately 15 million dollars on a customer base of mass merchandisers and
distributors.
Collected all documents and credit information in a timely manner for new accounts to be opened.
Calmed angry customers frequently.
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Senior Customer Service Rep
10/1979 - 4/1995, Borden Inc, Columbus OH
Processed orders from customers and sales in a timely manner, problem solving, credits and debits as needed.
Worked closely with sales reps and distribution to ensure that orders shipped on time. Handled pricing for all
school and Government bids.
Key accomplishments:
Successfully handled a large volume of Key Accounts involving order entry, pricing, shipping and
expediting.
Worked my way to a promotion to Borden’s credit department as Credit Administrator.
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Training, skills and Seminars
PC training in SAP and Cimpro
Attending workshops on communication and personal development such as PAR.
Numerous seminars regarding customer service development and time management.
Education
West High School
Diploma
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