Customer Service Manager

Rick W. Allen

Mobile Phone: 619-***-****

Secondary Phone: 619-***-****

E-mail: abk6y6@r.postjobfree.com

WORK EXPERIENCE

Material Handler

June 2009 - April 2010

BAE Systems San Diego, CA

The primary tasks included: Inventory Control, Shipping/Receiving, and Data

Entry

The jobs focus was to make sure Inventory was on-hand and ready to support

Pipe Fitting and Pipe Shop Departments. We were setting up shelf space and

locations for ease of finding correct parts on hand. Invoices and Credits

from Vendors to make it easier for the Accounting Dept.

Senior Claims Specialist

September 2002 - June 2009

Premier Dealer Services San Diego, CA

While receiving 60-100 calls per day and establishing 60-100 claims per day

from those calls our Department processed timely Warranty Claims for

Customers to ensure total satisfaction.

Our duties were to keep the phone queue at a minimum at all times. My job

also provided Quality Assurance Ratings regarding our Vendors and

Suppliers. We were always looking for new Vendors/Suppliers to support

Department Functions. Goals were to get the Customer back on the road ASAP

minimizing costs associated with the Claim. These included negotiating

costs and warranty lengths on parts being replaced.

Manufacturer's Representative

March 2001 - February 2002

BeckArnley Worldparts Nashville, TN

Supporting Southern California NAPA Stores and Repair centers with

opportunities to decrease costs and increase profits.

On a daily basis contacted NAPA Stores and NAPA Repair Centers to support

their automotive parts needs. We then compared our parts costs verses their

current inventory on hand with a laptop program. This allowed us to

download their current inventory and show them their immediate savings by

switching over to our brand. New store setup as a team. Primarily it was

SELL, SELL, and SELL Increased Sales Volume on every account visited.

The position was also responsible for Processing Parts and Labor Claims for

both NAPA Distribution Centers on bi-weekly visits.

Parts Manager

August 1995 - November 1998

Symbolic Motorcars San Diego, CA

In charge of all Parts Department Operations including: Accounting,

Shipping, and Receiving Etc.

Organized and created from the ground up the entire Parts Department. This

included qualifying Vendors/Suppliers to meet our needs while always

minimizing costs. Another primary goal was setting up shelf spacing and

organizing the parts in an easy way to find them. This included

establishing part numbers, shelf locations etc. Account reconciliation for

Vendors and Customers at the end of the month to make it easier for

Accounting Department.

Parts Manager

March 1991 - May 1995

Motorcars International Springfield, MO

Initiated and organized an entire Parts Department from the ground up. This

included qualifying Vendors and Suppliers. Researched and developed Part

#'s for the computer system. My primary duty was to make sure at all times

adequate inventory was on hand to support the Auto Service Department while

occasionally Writing Service in Managers absence.

Purchasing Associate

July 1987 - October 1990

Carl Karcher Enterprises, Inc Anaheim, CA

Customer Service, Purchasing, Inventory Control, Accounting Data Entry

Started out in Customer Service applying Debits/Credits to Carl's Jr.

Restaurants for Shortages /Overages was promoted to the Purchasing

Department to support all Southern California restaurants with timely and

adequate inventories for restaurant operations. Utilizing JIT Procedures

supported Manufacturing Department as well. As a member of the Quality

Assurance Circle allowed Employees to make Management aware of any job

hazards or potential dangerous problems with equipment or manufacturing

procedures.

Parts Inventory Control Coordinator

June 1983 - October 1986

U.S. Suzuki Motor Corporation Brea, CA

In charge of ordering parts from Japan to maintain adequate inventory for

the Warehouses to support Suzuki Dealers.

The primary job function was to ensure optimum inventory on hand to support

US Suzuki Dealer network. This consisted of three primary ways to receive

parts here to the Warehouses.

1. Ordered by Sea Freight for MAXIMUM Cost Savings 2-3 months in advance.

2. Ordered parts by Air Freight for Inventory back orders, 2 weeks to 1

month.

3. Emergency Air Freight 1-2 weeks for immediate Dealer Support and any

critical needs.

EDUCATION

Associate Degree, Computer Programming and Accounting,

May 1982 - June 1983

Draughon Business College Springfield, MO

Studied Computer Programming and Accounting Principles

Graduated 3.2GPA

CERTIFICATION

Forklift Certification May 1996

Toyota Lift of San Diego

I have been trained how to properly and SAFELY operate various forklift

operations and all of its functions.

SKILLS

Organized, Analytical, Customer Service Oriented, Reliable, Honest, Hard

Working

REFERENCES

Bill Pritchett

Regional Sales Manager, V A C

951-***-**** abk6y6@r.postjobfree.com

Lance Valente

Owner and President Sunset Cliffs Realty

619-***-**** abk6y6@r.postjobfree.com

Contact this candidate