Customer Service Sales
Resume:
MEAGHAN A. CURTIS
***** ********* **** #***, *** Antonio, TX 78256
abk6x2@r.postjobfree.com
High energy, results oriented, and responsible professional, experienced in
management, marketing, and organizational development.
Core Competencies:
. Employee Training & Development
. Change Management
. Communication Strategy & Planning
. Continuous Improvement
. Strategic Marketing
. Corporate Communication
. Event Coordination
EDUCATION
PURDUE UNIVERSITY May 2008
Bachelor of Science in Management/ Organizational Leadership & Supervision
Minor: Spanish
GPA: 3.2
WORK EXPERIENCE
Simon Property Group November 2009- Present
Area Guest Services Manager
. Directing, managing and coordinating the efforts of a sales staff
through the creation of sales goals, sales strategies and cooperative
efforts
. Create strategic marketing plans to maximize Simon gift card revenue
. Oversee, develop, and advertise Simon Kidgits Program: event
management, retailer and vendor communication, grassroots marketing,
memberships acquisition
. Capitalize the Simon Kidgits Club program through special events,
membership retention programs, premiums,etc.
. Utilize social media: Facebook, Twitter
. Managed salary planning, merit/bonus planning, employee relations,
performance management, and training needs
. Direct day-to-day activities (employee/customers concerns,
disciplines, attendance, compliance of Simon Policy & Procedure)
. Manage recruitment/hiring/training of 8 member staff
. Oversee the daily financial management of all initiatives sold at
Simon Guest Services (Simon Gift Cards, Simon Kidgits Memberships.
Simon Youth Foundation)
. Understand, train, and communicate all Simon Brand Ventures and local
marketing initiatives to retailers, tenants, vendors to insure proper
execution
. Budget/Financial analysis
. Acquire new corporate clients for Simon Gift Cards sales (cold calls,
e-mail blasts, B2B communication)
. Address shopping center issues, resulting in marketing programs that
enhance tenant, customer, community, and media relations
. Design, review, and create innovative and creative on-mall print
materials
Achievements
. Increased Simon gift card revenue by 43% - Ingram Park Mall, 23%
Rolling Oaks Mall
. Increased Simon Kidgits Club memberships: 33% Ingram Park Mall, 15%
Rolling Oaks Mall
. Recruit, train and supervise new Guest Services staff members
. Maintain annual budgets (Guest Service Staffing Budget, Simon Kidgits
Club Budget)
. Created (5) training manuals for the Simon Guest Services Department
. Planned and executed a 3 week marketing venture for the Simon Kidgits
Club at the San Antonio Rodeo & Stock Show - Garnered 2,207 new
Kidgits Memberships, Earned "Best Practice" recognition by Kidgits
Corporate Supervisor
. Coordinated and executed over 15 Simon Kidgits Club events
. Assisted in the development and execution of the Simon "Mom's Night
Out" fashion show event
VON MAUR
Department Manager April 2009- October
2009
. Maintained and planned strategies for increasing sales
. Trained sales associates in sales techniques, product knowledge,
merchandising, department and store policies, and customer service.
. Scheduled and monitored department staffing levels
. Performed monthly evaluations
. Performed and evaluated daily sales analysis
. Maintained sales goals and account solicitation
. Special projects as assigned by store manager or merchandising staff
. Communicate effectively with Store Management
. Addressed challenges and opportunities to department staff in a timely
manner; developed and implemented solutions
. Created department work schedules
. Collaborated with Store Management on acquiring new customers
. Collaborated with Store Management to develop in-store events -
product launches
Achievements:
. Consistently exceed sales goals
. Increased department sales by 10%-15%
. Successfully trained sales associate for department management
position
. Actively incorporate team input
. Actively utilize Customer Follow-Up program to develop current
customer base and acquire new customers
Sales Associate February 2009- April
2009
. Sell merchandise to customers at or above sales goals.
. Offer the Von Maur credit account to customers and maintain account
solicitation goals.
. Develop and maintain a list of preferred customers through telephone
calls and written communication.
. Learn about products in the department and other areas of the store in
order to provide better customer service: merchandising, product
knowledge, company knowledge
. Undergo monthly CSIP evaluation to ensure all employee
responsibilities are met
. Unpack, display, and maintain the condition of department merchandise.
. Provide premier customer service, manage customers, multi-task daily
.
Sheraton Indianapolis Hotel & Suites May 2008-
January 2009
Executive Meeting Coordinator
. Acted as a liaison between Meeting Professionals/Catering Customers
and all operating departments to ensure a high standard of
organization and guest service throughout all convention and banquet
meeting areas.
. Spent 95% of each day interacting with meeting professionals and their
attendees to ensure customer satisfaction
. Coordinated with all operating departments to ensure top product
quality; communicated any event changes in a timely manner to relevant
operating departments and to the Convention/Catering Manager
. Reviewed all relevant written communications (Group Resumes, Daily
Event Lists, Banquet Event Orders, etc
. Trained college externs for the EMS position
. Spontaneous problem solving, customer service, and communication
skills
. Daily representation of the Sheraton Brand
Front Desk Agent
. Responsible for welcoming our guests and accurately verifying all
information during the check in process and following up during check
out
. Provide accuracy and accountability of payment verification, process
of deposits, check cashing and exchange of currency
. Trained new front desk agents
. High levels of customer interaction while maintaining a professional
manner
.
JOHN PURDUE ORGANIZATION
Intern for the Director of Events Jan 2006 - August 2007
. Accomplished in Microsoft Office: Access, Excel, Word, PowerPoint
. Strong planning, organizing and computer troubleshooting skills
. Significantly improved communications with current members by
addressing their questions and concerns accurately and timely
. Acquired new members via cold calls, e-mail blasts, and direct mail
. Served on Sales Committee to help promote premium ticket sales
. Coordinated/developed/participated in John Purdue Events:
- Golf Outings, Banquets, Post-game parties, Endowment Luncheons,
Mollenkopf Classic, etc.
. Promoted/marketed Athletic Events
. Contacted vendors (decor, catering) for events
. Proposed, researched, organized and implemented Athletic Mentoring
Program
. Maintained calendars, event files, financial files, vendor files
. Ability to overcome unforeseen obstacles/pitfalls
. Customer focused, results driven, creative nature
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