Customer Service Supervisor

***** ***** **** ** ***. ** Baton Rouge, La ***** 504-***-**** abk6w7@r.postjobfree.com

Shakira L. Edwards

Objective

To obtain and secure a position that will help to develop my skills in social services, mental

health, and or psychology, in order to establish a solid foundation and gain expertise in the field.

Summary

I am a highly motivated graduate who is currently pursuing a Master’s Degree in Mental Health

Counseling. I am excellent in customer service, willing to work hard to achieve goals, and a

quick learner.

Work Experience

Regions Bank

Teller, October 2009-current

Branch Manager: Ashley Hertzog 225-***-****

• Balance cash drawer

• Assist customers with any needs they may have regarding banking

• Cash checks and money orders

• Complete transactions such as deposits, withdrawals, cashier’s checks

• Handle transactions related to savings and checking accounts

• Promote services offered by the bank

• Make referrals

Abounding Love Ministries-Project Stars

Teacher, June 2009-August 2009

Supervisor: Ms. Sue Johnson 225-***-****

• Implemented instructional activities that contributed to a climate where students were

actively engaged in a meaningful learning experience.

• Identified, selected, and modified instructional resources to meet the needs of the students

with varying backgrounds, learning styles, and special needs.

• Maintained effective and efficient record keeping procedures.

Provided a positive environment in which students were encouraged to be actively

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engaged in the learning process.

Communicated effectively, both orally and in writing, with students, parents, and other

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professionals on a regular basis.

Collaborated with peers to enhance the instructional environment

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Performed other duties and responsibilities as assigned by the supervisor.

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Hollywood Casino in Baton Rouge

Banker, May 2007- October 2009

Supervisor: Mr. Kevin Wright 225-***-****

• Assist patrons with credit applications and cash transactions

• Cash personal, travelers, and payroll checks in compliance with approved procedures

• Count in cash drawer and balance out cash drawer at the beginning and end of each shift

• Exchange chips and tickets for cash

• Record any applicable cash transactions that are required by Federal law

• Answer incoming telephone calls and make follow up calls

East Baton Rouge School System

Substitute Teacher, January 2008-May 2008

• Organized age-appropriate recreational activities for students

• Provided individual and group assistance to students by directly instructing them

• Assisted primary teacher with the coordination of daily activities and the grading of

assignments

• Improved overall class conduct and encouraged individual and group participation

Walgreens, Baton Rouge, La

Certified Photo Specialist, October 2006-July 2007

Supervisor: Mr. Kendall Boults 225-***-****

• Developed film for customers

• Maintained thorough knowledge of store merchandise to provide helpful advice to

customers, as well as basic information about the photo department

• Stocked items on shelves

• Maintained a proper inventory stock level

• Counted money in cash drawers at the beginning of each shift

University of Chicago Hospital, Psychiatry Department, Chicago, IL

Intern, June 2006-August 2006

Supervisor: Ms. Harriet Dewitt 773-***-****

• Ran statistical analysis on drug addiction research

• Promoted research studies

• Curve Fitting-Entered data into a program called Origin 6.1, and analyzed the data into a

non-linear curve fit, then reported the results

• Prepared placebo and amphetamine pills for the participants in each study

• Summarized research proposals

• Observed researcher’s interview participants for each study, and monitored participants

behavior before and after the experimental drug was given

Death Valley National Park, Death Valley, CA

Intern/ Park Guide, May 2005-August 2005

Supervisor: Mr. Terry Baldino 760-***-****

• Assisted with opening and closing the facility at the beginning and end of each day

• Greeted and provided basic information to visitors

• Answered incoming telephone calls and made follow up calls

• Input yearly statistics into an excel spread sheet

• Provided clerical support to staff and management

Southern University A&M College, Baton Rouge, LA

Residential Assistant, August2004- October 2006

Supervisor: Ms. Safronia Amos 225-***-****

• Provided basic information to residents and parents about the university

• Maintained a positive work environment by behaving and communicating in a manner

that supported both the students and staff

• Ensured that the office was neat and organized

• Wrote work reports to Mrs. Hill, Director of Housing

• On call at all times

Education

Bachelor’s of Science in Psychology, December 2007

Southern University A&M College

August 2003- December 2007

Graduated with honors with an overall G.P.A. of 3.19

• Relevant Course Work: Elementary and Advanced Statistics, Abnormal Psychology,

Psychological Testing, Mental Health Issues, Psychological Research, Experimental

Psychology

Southern University A&M College

Major: Mental Health Counseling

Type of degree: Master’s

Anticipated graduation date: December 2011

• Relevant Course Work: Foundations of Mental Health Counseling, Personality and

Developmental Dynamics, Theories of Counseling and Psychotherapy, Group Processess

Awards/Accomplishments

Dean’s List 2004-2007, Psi Chi- National Honor’s Society in Psychology,

Pi Gamma Mu- National Honor's Society in Social Sciences, American Mental Health

Counselor’s Association

Computer Skills: Microsoft Word, Power Point & Excel

References: Available upon request

Contact this candidate