Customer Service Human Resources

Joy Holmes

**** ******* ****** ******** *******, Co 80923

Cell: 620-***-**** ***.******@*******.***

EDUCATION

Bachelor's Degree in Communication May 2009

Pittsburg State University Pittsburg, KS GPA

3.98

SUMMARY OF QUALIFICATIONS

. Excellent computer skills including Microsoft Office (Word, Excel and

PowerPoint); Type over 65WPM.

. Knowledge of office practices and procedures, business correspondence,

record keeping systems, office machine operation, mail distribution,

requisitioning supplies, telephone etiquette, and other related clerical

tasks.

. Skilled in interacting and communicating with people over the

telephone and in person, often in stressful situations.

. Knowledge of business and management principles involved in

strategic planning, leadership techniques and coordination of

people and resources.

. Exceptional in written and oral communication skills.

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE

. Prepared general correspondences, memorandums, reports, schedules, and

other materials from rough draft, copy, marginal notes or verbal

instruction.

. Maintained appointment organizational schedule. .

. Assisted Human Resources Coordinator in all duties including; job

postings, interviewing, completing reference checks, writing offer

letters, documenting employee records, health and wellness incentive

program, employee relations as well as secretarial and clerical duties.

. Completed data entry and operated office equipment to include word-

processing and data processing equipment, copiers, scanners, fax machines

etc.

. Followed cash management and cash register policies and ensured proper

cash management practices were followed by all team members and leaders.

. Executed store operations during scheduled shifts and organized opening

and closing duties among team members.

. Checked and reviewed a variety of data for accuracy, completeness and

conformity.

. Completed customer orders via mail correspondence and internet purchasing

in areas of retail and banking.

COMMUNICATION

. Greeted visitors, answered telephones, and relayed calls and messages to

appropriate staff members.

. Experienced and well versed in matters of customer service within store

policy guidelines.

. Initiated interview calls to potential employees to obtain specific

information and set up appointments requested by supervisor.

. Interacted with customers on a daily basis, meeting their banking needs

and either answering or referring their financial questions to the

appropriate supervisor.

. Managed parent relations by meeting on a daily basis to discuss

recreational activities, child's behavioral development, health progress

and upcoming events and activities.

WORK HISTORY

Assistant Manager

June to December 2009

Buckle, Inc. Pittsburg, KS

Daycare Assistant August 2007 to May

2009

Marlene's Munchkins Pittsburg, KS

Human Resources Intern

June to August 2008

PlattForm Advertising Lenexa, KS

Teller June 2006 to August 2007

Community National Bank Pittsburg, KS

Contact this candidate