John Madeline

abk6ss@r.postjobfree.com

**** ********* **.

Brookfield, WI. 53045 317-***-****

Executive Summary

A financial services executive with more than 20 years success in

developing and managing credit, collection and sales departments in fast-

paced environments.

Employment

1/2009 to Automax LLC Brookfield, WI

Present Collections Manager

Lead and manage a group of associates responsible for early, mid and

late stage auto finance collection and repossession on a

portfolio in excess of $35 million.

Develop collection strategy to meet and exceed operational goals by

improving collection effectiveness through increased

efficiency and quality of work.

Coach and develop a staff of high quality talent that supports the

current business needs and futures needs of the organization.

11/2005 AIG - American General Financial Services Evansville, IN

to 9/2008 Branch / Sales Manager - Mortgage Originations

Directed the activities of 32 mortgage sales agents and

achieved three records within the first six months of 2007 by

closing in excess of $25 million per month.

Was instrumental in developing a monthly call blitz which

increased outbound sales calls to 20,000 per month accounting

for 40% of all production; worked directly with underwriting,

loss mitigation, and customer service to resolve customer

issues.

Recruited and hired 30 sales agents and conducted training

sessions to discuss sales techniques, ethics and methods of

maintaining sales quotas; wrote, designed and produced all

sales promotions and monthly contests; supervised five sales

assistants, scheduled work hours, resolved conflicts and

determined salaries.

9/2004 Midwest Automotive Services Carmel, IN

to 11/2005 President

Midwest Automotive Services provided independent automobile

dealerships with services including inventory financing,

customer financing, extended warranties, gap protection and

dealership management software.

Negotiated all contracts with vendors; made all sales calls

and generated all business; provided on-site training for all

product lines and was the liaison for the dealers with the

vendors to resolve all issues.

11/1997 AFC - Automotive Finance Corporation Carmel, IN

to 9/2004 Director of Financial Services

Developed and implemented two credit departments, a contract

department, an administrative department and all process flows

associated with each department; also managed the day-to-day

operation, staffing, budgeting and forecasting for each

department.

In the creation of each department, I hired and trained all

associates; developed the process flows for each department

resulting in increased efficiencies and a reduction in turn-

around time from 5 days to 24 hours. During this period the

company grew from 26 branches to 87 branches across North

America increasing business over 500%.

Created two credit departments. One processed all credit

requests up to $150,000 of which I had sole signing authority.

I developed a credit scorecard which enabled the credit

analyst to approve credit limits based on the scorecard

outcome. The second credit department processed all credit

requests above $150,000 up to $30 million. This department

collected business and personal financial data, and prepared

financial spreads. I reviewed the data and made credit limit

recommendations to the credit committee of which I was a

member.

The contract department I developed drafted all contracts and

UCCs and ensured their proper execution. All UCCs were filed

and letters were sent to prior creditors. If collateral was

needed, all necessary documents were obtained including: real

estate appraisals, surveys and phase I or II soil tests.

The administrative department I developed supported all 87

branches in matters such as address changes, name changes,

references, special promotions, training and the annual review

process.

Key contributor to the development of a $20 million custom

computer operating system for the company. I also was the

project manager for the development of a computerized work

flow system which was the backbone for the operation of the

credit, contract and administration departments. I developed a

paperless work environment, imaged all existing files into the

system and enabled all 87 branches in North America to access

and view all documents housed in the corporate office.

6/1995 ADT Automotive - Arena Auto Auction Bolingbrook, IL

to 11/1997 Credit & Collection Manager

Responsible for dealer registration, establishing dealer

credit limits, method of payment, in-house credit lines, and

all bank floorplan inventory processing; collected past due

accounts and filed claims to recover losses on charge off

accounts.

9/1989 Toyota / Lexis Financial Services Deerfield, IL

to 6/1995 Collections Supervisor & Credit Analyst

As Collections Supervisor, trained representatives in various

collection remedies and techniques; maintained and reviewed

all collection reports and restructured the department

resulting in record low delinquency.

Managed and maintained delinquency, repossessions and losses

below regional guidelines using extensions, rewrites and

transfers of equity as alternative collection remedies;

collected chronic delinquent accounts, skip tracing across the

country and assisted the FBI in breaking up the Nigerian Fraud

ring in Chicago.

Managed the repossession desk by monitoring pre- and post-

repossession activities to ensure the FTC regulations were

being adhered to; managed disposal of repossessed vehicles and

represented the company at local auto auctions.

As Credit Analyst, reviewed and made decisions on credit

requests from some of the largest Toyota/Lexus dealers in the

Midwest; developed relationships with each dealer increasing

business to record levels while maintaining credit quality

above company standards; trained and supervised credit

investigators and spearheaded month-end closings.

7/1986 Fair Oaks Ford Naperville, IL

to 9/1989 F&I Manager, Leasing Manager, Salesman

Education

1985 Valparaiso University Valparaiso, IN

Business Communications

Affiliations:

SWISA - Southwest Indiana Soccer Association: Board member

IYSA - Indiana Youth Soccer Association: Licensed coach and

referee

Ford Motor Company: Master salesman certified

Outstanding Young Men of America, 1985

Hobbies: Boating, Golfing, Soccer

References

Available upon request

Contact this candidate