Customer Service Sales

Location:

Posted:

September 14, 2010

Felisha Luciano

abk6so@r.postjobfree.com

Bank of America

. Analyzed and explained homeowner's escrow accounts

. Calculated and provided details on principal reduction on loans

. Processed and discussed mortgage payments

. Promoted customer loyalty through service and sales

Looktours.com

2007-2008

. Provided excellent customer service

. Sold tour packages

. Input data for future and past tour information

. Handled customer complaints from tours

Client Development Services 2005-2006

. Inspired retailers to sell credit services to customers

. Trained retailers on how to use credit terminals

. Exceeded company goals for credit sales

. Assisted with on the job training of new hires

Expedia.com

2001-2004

. Up-sold vacation packages

. Promoted customer loyalty

. Telesales Representative

. Initiated incentive programs to increase call center sales

Courses Completed

. Focus on Sales and Customer Service

. Mortgage Loans and Customer loyalty training