Customer Service Technician
Resume:
Darren Bokor
Austin, TX *****
abk6qy@r.postjobfree.com
Objective
Analytical and logical problem solver experienced in Technology and
Customer Service with an education in Mathematics, seeks to secure a
lasting position with a well established organization in the field of
Information Technology.
Education
Texas State University, Bachelor of Arts, 2005
Major: Mathematics
Minor: Manufacturing Technology
Awarded Foundry Educational Foundation Scholarship - December 10, 2004
"In recognition of interest in cast metals, outstanding academic
achievement, desirable traits of
character, personality and leadership, and demonstrated professional
potential."
Certifications
. A+ IT Technician Certification by CompTIA,
Exam 202-602 - February 2009
. Network+ Certification by CompTIA,
Exam N10-004 - July 2010
Computer Skills
. Microsoft Office(2003 & 2008) - Word, Excel, Outlook and PowerPoint.
. Programming experience in C/C++, Microsoft Assembly Language and
CNC(Computer Numerical Control of automated machines).
. Networking: TCP/IP, LAN/WAN, 802.11
. Hardware/Software Installation, Troubleshooting and Repairing.
. Operating Systems Experience: Windows 98, XP and Vista
Employment
January 2009 - present
Western Roofing and Construction, IT Technician
. Installed Cat5 cabling into newly constructed office, crimped on RJ-45
connectors with regard to pin assignments in wiring standards for
straight and cross over cables.
. Configured switches and routers(wired and wireless).
. Installed all computers, network printers and other peripherals for the
entire office.
. Configured and administered user permissions and created different
workgroups for each department.
. Responsible for digitally scanning each claims specialist signed
contracts and storing photos
. Scheduling backups of company data.
. Recording and maintaining financial transactions of company
. Responsible for bank account information and payroll.
April 2007 - November 2008
Miller Uniforms & Emblems Inc., Customer Service
. Resolved any computer related problems
. Created order forms and other various useful Word documents upon request
and created Excel spreadsheets for using a variety of formulas to
calculate Pricing.
. Created and processed invoices for numerous state agencies.
. Communicated with Chiefs and authorizers from Fire/EMS/Law Enforcement
Agencies on a daily basis to fulfill request of uniforms and supplies
their employees needed.
. Updated company website when new products became available.
. Independently represented company on frequent visits to the Department of
Public Safety and Austin Police Department.
April 2005 - December 2006
Climate Mechanical, Inc.
. Set up POP3 and SMTP email accounts and responsible for installation of
any new software/hardware.
. Communicated daily with customers on the phone to schedule service calls
and give estimations on installations or HVAC services available, and
dispatched service technicians to new jobs.
. Daily use of QuickBooks Financial Software and Microsoft Office.
. Resolved any computer related problems for the company
. Wrote computer program to gather input and process an estimate for
service, to save time while on phone with customers.
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