Customer Service Data Entry

Darece A Byrd ***********@*****.***

**** ***** ** ********, ** 43219 614-***-****/614-***-****

Dear Human Resource Director:

I am very skilled and experienced in administrative asstistant, customer

service, call center, and I also have some warehouse experience. I enjoy

meeting new people and like helping clients to the best of my ability. I

have previous experience in customer service, collections experience,

processing and efficient data entry plus the proper phone service that you

are looking for. I am dependable, hard working, and dedicated. In

addition, I can bring you a strong work ethic and an excellent record of

attendance. I am confident that with my abilities I can make an immediate

and valuable contribution to your company.

I would welcome the opportunity to meet with you personally regarding your

specific needs. Excellent references are provided upon request. I can be

reached at 614-***-****/ 614-***-**** between 8:00 a.m.- 6:00 p.m. I

look forward to hearing from you.

Sincerely,

Darece A Byrd

Attachment: Resume

Darece A Byrd ***********@*****.***

1654 Karon Dr Columbus, Oh 43219 614-***-****/614-***-****

SUMMARY OF QUALIFICATIONS

A current Criminal Justice student with seven years customer service

experience and proven managerial and organizational skills. Excellent

computer and communication skills, both oral and written. Honest,

dependable, hardworking with a positive work attitude. Can take initiative

and work independently or as a member of a team.

SKILLS

Private Security Documentation Microfilm Machine

E-Communication Data Entry Scanner/ Printer

MS Word MS PowerPoint Microsoft Office

Finger Printing MS Excel 50 wpm

Loss Prevention Evidence Gathering

Report Writing Embosser Machine

EXPERIENCE

Jun 10- Present

Piercing Pagoda

PT Key Holder/ Sales Assc

Daily jewelery counts, Assist cust. Accurately find the merchandise there

looking for, perform cust. Serv. Tasking by answering questions by walk-in

and phone, set daily goals and quotas for employees that work that day,

open up the store and make deposits at the bank, do shift counts of the

money in the register, record personal and daily store reports

Mar 10- May 10

Lesley Auto Repair and Sales

Asst Manager/ Admin Asst

Handle all financial accounts for the business, perform customer service

tasking on a daily basis by answering questions by walk-in, answering

phones, routing paperwork, and filing and correcting paperwork. Handle

timesheets and payroll. Advertise and sale vehicles. Schedule vehicle

maintenance appointments. Order car parts and supplies.

. Answering a multi-line phone system and direct incoming calls correctly;

. Process and distribute all incoming and outgoing mail/faxes daily;

. Inventory and stock of all needed supplies and materials;

. Data entry and work processing as required;

. Confirming various scheduled appointments with clients;

. Maintaining updated companywide phone listing;

. Greeting customers and providing necessary forms.

Jun 09- Aug 09

Columbus Public Health

Office Assistant 1

Process and prepare customers birth and death certificates at request.

Customer Service tasking on a daily basis by answering questions by walk-

in, answering phones, routing paperwork, and filing and correcting

paperwork. Also trained on using the microfilm machine and seal embosser.

. Answering a multi-line phone system and direct incoming calls correctly;

. Process and distribute all incoming and outgoing mail/faxes daily;

. Inventory and stock of all needed supplies and materials;

. Data entry and work processing as required;

. Confirming various scheduled appointments with clients;

. Maintaining updated companywide phone listing;

. Greeting customers and providing necessary forms.

Jun 08- Dec 08

Iqor

Inbound Customer Service Rep

Receive inbound calls from potential/present customers and assist them with

there individual questions. Also assist customers with making payments to

there account as long with troubleshooting any problems to the customers

service on there phones.

Nov 07- April 08

Columbus Public Health

Office Assistant 1

Process and prepare customers birth and death certificates at request.

Customer Service tasking on a daily basis by answering questions by walk-

in, answering phones, routing paperwork, and filing and correcting

paperwork. Also trained on using the microfilm machine and seal embosser.

. Answering a multi-line phone system and direct incoming calls correctly;

. Process and distribute all incoming and outgoing mail/faxes daily;

. Inventory and stock of all needed supplies and materials;

. Data entry and work processing as required;

. Confirming various scheduled appointments with clients;

. Maintaining updated companywide phone listing;

. Greeting customers and providing necessary forms.

Aug 07- Nov 07

Parking Solutions

Valet/Cashier

Retrieve and park customers vehicles and market/sale car wash packages and

VIP memberships, while performing customer service responsibilities.

Feb 05-Aug 05,

Secretary,

Hosack Street Baptist Church,

Managed all appointment calendars for the church, answered phones, printed

out bulletins for Sunday Service, used Microsoft Word, Excel, and

PowerPoint.

. Answering a multi-line phone system and direct incoming calls correctly;

. Process and distribute all incoming and outgoing mail/faxes daily;

. Inventory and stock of all needed supplies and materials;

. Data entry and work processing as required;

. Confirming various scheduled appointments with clients;

. Maintaining updated companywide phone listing;

. Greeting customers and providing necessary forms.

Contact this candidate