Customer Service Quality Control

Christopher Neff

*** ***** **. ********, **** ***77

****.**@******.*** 937-***-****

Education Masters of Business Administration, August 2010

Raj Soin College of Business, Wright State University. Dayton,

OH.

Bachelors of Sciences, Psychology, December 2008

College of Arts and Sciences, Eastern Kentucky University.

Richmond, KY.

Bachelors of Arts and Sciences, French, December 2008

College of Arts, Eastern Kentucky University. Richmond, KY.

Honors Alpha Kappa Epsilon- International Business Honors Society

Member

Technical Skills

. Implemented software and recorded data through statistical

psychology studies

. Configured pricing that will be financially beneficial for

business

. Managed in-depth client information via databases

. Conducted research studies through psychology program (SPSS

program)

. Performed quality control and editing for graduate level

business projects

. Effective teamwork with other graduate colleagues

. Timely and effective communication skills

. Leadership, communication, and organizational skills

Experiences

Graduate Research Assistant

Wright State University Spring 2010-Present

Fairborn, OH

. Research and work in the area of international business

operations

. Graduate and Teaching assistant to Dr. Riad Ajami for his

course teaching

. Organize student coursework in management and international

business

Customer Service Consultant

Neff Insurance Agency 2008-2010 Dayton, OH

. Website management of client policies through 10+ online

databases

. Conduct and gather internet research for proposed customers

. Create quotes for new customers and ensure satisfaction for

current clients

. Trouble shoot and resolve any client questions or concerns

regarding policies

. Collaborate with a team that handles 900+ client policies

Co-op position, Mental Health Associate

Eastern Kentucky Mental Health Hospital 2005-2007 Dayton,

OH

. Managed and organized 20+ confidential patient records

. Learned instructional processes by teaching classes to patients

. Mediation and negotiation skills acquired with patients and staff

. Created professional relationships with physicians

. Provided quality care to patients through safe practices

Risk Management Chair

Sigma Pi Fraternity 2004-2008 Richmond, KY

. Mitigated risks to ensure safety at all events

. Provided presentations in group settings

. Organized annual philanthropy event supporting The Sam

Spady Foundation

. Guided younger members with college and career goals

. Effective communication with alumni and brother chapters

. Made decisions and amendments to Fraternity policies and

customs

. Maintained positive public relations of Fraternity through

various channels

Study Abroad

Universit de Bourgogne Spring 2006 Dijon,

France

Studied French language, culture, traditional customs and

values

Additional Skills

Microsoft programs, world travel, effective communication

skills, fluency in French language, beginner level of Spanish

language, effective communication and teamwork with other

graduate students which yielded outstanding projects and

presentations.

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